Director, Practice Technology Solutions

ABOUT US

A Specialty Path to Good Health

Upperline Health is the nation's largest provider group dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of transforming specialty care, Upperline Health is a pioneer in bringing value-based care models into specialty care. Upperline delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary.

Treatment is transformative.

Upperline Health providers coordinate patients' care among a team of specialists -- physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients' immediate and long-term health needs.

We put patients at the center of value-based care.

About the Director, Practice Technology Solutions

The Director, Practice Technology Solutions will change how work gets done in our practices. This leader will manage our EMR system and partner with practice management, providers, and our administrative teams to pinpoint the clinical and administrative friction points that slow our practices down. From there, they deliver practical technology solutions, from EMR optimization to new tools and redesigned workflows, and take each one from first idea through adoption and measurable results, leading to more efficient and effective practices, a better patient experience, and easier day-to-day work for our teams.

What You'll Do

Own Day-to-Day Management of the EMR System

• Develop and implement a comprehensive EMR strategy aligned with the organization's goals and objectives
• Provide ongoing support and assistance to users, addressing questions and resolving issues promptly
• Establish service level targets and manage performance of the EMR system and team

Identify & Prioritize New Opportunities

• Find and prioritize the largest opportunities to improve practice operations, including scheduling, patient access, intake and check-in, clinical workflows, and front-office processes, and determine where work should be eliminated, simplified, standardized, automated, or enabled by the EMR and connected technologies
• Use EMR and operational data to establish a baseline before each initiative, pinpoint where workflows break down, and measure the impact of technology initiatives against that baseline

Design and Deliver Solutions

• Own practice technology initiatives end to end, from discovery, requirements, and solution design through buy-or-build decisions, vendor selection, build and configuration, testing, rollout, and post-launch follow-up
• Evaluate, select, and manage vendors of EMR-adjacent tools and applications, and hold them accountable for performance, reliability, release quality, and user experience
• Coordinate with IT, EMR support, and technical partners when solutions require interfaces, data exchange, or custom development
• Ensure every solution complies with HIPAA and other applicable federal and state regulations, and protects the security, accuracy, and integrity of patient data
• Lead change management, training, and go-live support so practice staff fully adopt new tools and ways of working
• Gather ongoing feedback from end users and continuously refine solutions based on real-world usage

Lead the Portfolio and the Team

• Build and own the EMR and practice technology roadmap, balancing quick wins with larger initiatives, and keep leadership informed on status, results, and recommendations
• Define what success looks like for every initiative and track results after launch to confirm the value is delivered
• Lead, coach, and develop team members supporting practice technology initiatives, setting clear priorities and expectations for their work
• Stay current on EMR and emerging practice technologies, such as patient self-scheduling, automation, and AI-enabled tools, and identify practical applications that deliver real value for our practices

Qualifications of the Director, Practice Technology Solutions

• Bachelor's degree in healthcare administration, information technology, business, or a related field, or equivalent experience
• 5+ years of experience in healthcare operations, healthcare IT, or practice technology, including directing technology projects that improved clinical or administrative workflows
• Hands-on experience with ambulatory EMR systems; Athena experience strongly preferred
• Deep understanding of physician practice operations, including scheduling, front desk, call center, and clinical workflows
• Track record of managing, coaching, and developing a team, setting clear priorities and holding team members accountable for results
• Proven ability to lead through influence, with strong interpersonal and communication skills: building alignment with providers, practice leaders, administrative teams, and senior leaders, and explaining technical concepts clearly to non-technical audiences
• Strong analytical and problem-solving skills, including building business cases, sizing the value of improvement opportunities, and measuring realized results after launch
• Demonstrated success driving change and adoption of new tools and workflows among providers and practice staff
• Excellent project management and organizational skills
• Working knowledge of HIPAA and other healthcare regulations and standards governing EMR use and the privacy and security of patient data
• Ability to travel ~20-30% to support EMR and project implementations

Desired Qualities

• A genuine passion for improving patient care and practice operations through practical use of technology
• A problem-first mindset focused on solving real operational problems
• Ability to adapt and move quickly in a rapidly changing healthcare environment
• A drive to challenge the status quo, paired with a strong commitment to quality and continuous improvement

Benefits

Comprehensive benefit options include medical, dental and vision, 401K and PTO.

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience

Job Type: Full-time