Part-time Technology Application Specialist

Position Summary The Part-time Application Support Specialist (5h/day) supports the day-to-day operation, maintenance, and user support of district technology applications and workflow systems. This position serves as a primary support contact for staff and helps ensure that educational and operational technology systems are reliable, secure, compliant, and user-friendly. The role combines customer service, application administration, workflow management, and operational support to enhance the efficiency and effectiveness of district technology services. Essential Functions

• Provide Tier I and Tier II support for district educational and operational technology applications, including Infinite Campus, Clever, Schoology, Incident IQ, and other district-approved systems.
• Troubleshoot application, account access, rostering, synchronization, and user support issues.
• Serve as the primary technology support call taker and initial point of contact for technology requests from staff, parents, and community members.
• Triage, document, prioritize, and route support requests through the district ticketing system.
• Manage and maintain district technology applications, workflows, and related operational systems.
• Support and maintain internally developed workflow systems and technology processes.
• Assist with application configuration, user account management, and system maintenance activities.
• Coordinate with vendors and district staff to resolve application and system-related issues.
• Maintain technology support documentation, procedures, and knowledge base resources.
• Support and maintain technology-related website content, staff resources, and digital support materials.
• Assist with ensuring technology-related web content aligns with accessibility and WCAG compliance standards.
• Support district technology compliance efforts, including student data privacy agreements, vendor documentation, and software review processes.
• Maintain records and tracking documentation associated with district technology systems and compliance requirements.
• Assist with technology projects, system implementations, seasonal operational activities, and other duties as assigned.
• Provide professional, timely, and customer-focused support to district staff and stakeholders.