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Added 4 hours ago
Radiology Technologist
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
Rotating shifts with daylight, evening, and overnight hours
Added 4 hours ago
Registered Nurse - Stem Cell Transplant (6 West)
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
Added 4 hours ago
Pharmacy Intern, Hillman Center Retail Pharmacy
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
The candidate must possess good communication and computer skills
Added 4 hours ago
MRI Technologist
UPMC - Pittsburgh Medical Center
Lititz, PA
Added 4 hours ago
Therapy Team Lead, UPMC at Home
UPMC - Pittsburgh Medical Center
Seven Fields, PA
Added 4 hours ago
Patient Care Technician, Casual Hours- Orthopedics
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
This is a casual role that requires a minimum of 4 hours per week, rotating shifts and candidates should be available to work occasional weekends
Added 4 hours ago
U-
Part-Time Nursing Assistant/Patient Care Technician - Stem Cell Transplant (6 West)
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
- Part-time
Nursing Assistants/Patient Care Technicians: Part-Time at 20 hours a week, rotating shifts
Added 4 hours ago
Patient Services Representative, Greentree
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
Added 4 hours ago
Licensed Practical Nurse, Outpatient - Breast Care Center
UPMC - Pittsburgh Medical Center
Harrisburg, PA
Added 5 hours ago
U-
Registered Nurse (Casual) - Emergency Department
UPMC - Pittsburgh Medical Center
Altoona, PA
- $36 USD / hour
Must have one (1) year of experience as an RN
Added 5 hours ago
Radiology Technologist
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
Rotating shifts with daylight, evening, and overnight hours
Added 5 hours ago
Clinician - 3 South
UPMC - Pittsburgh Medical Center
Erie, PA
Added 6 hours ago
Sr. Pharmacy Operations Coordinator
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
Must possess analytical problem-solving skills, coordinate the work of others and communicate effectively with all levels of management
Added 6 hours ago
Physical Therapist,-Duquesne
UPMC - Pittsburgh Medical Center
West Mifflin, PA
Added 6 hours ago
Physical Therapist North Versailles and Surrounding areas
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
Added 6 hours ago
Graduate Nurse - Pulmonary Medicine
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
This position works rotating 12-hour shifts from 7:00 a.m.–7:00 p.m
Added 6 hours ago
Experienced Registered Nurse - Pulmonary Medicine
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
The position works rotating 12-hour shifts, 7:00 a.m.–7:00 p.m
Added 6 hours ago
Home Health Occupational Therapist- Swissvale area
UPMC - Pittsburgh Medical Center
West Mifflin, PA
Added 6 hours ago
Experienced Registered Nurse Thoracic ICU
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
Registered Nurse: Full-Time position available, rotating days/nights, 1 year of RN experience required · 1 year of RN experience required
Added 6 hours ago
Occupational Therapist, -Lock Haven Area
UPMC - Pittsburgh Medical Center
Williamsport, PA
Added 7 hours ago
Nursing Assistant - 3 South
UPMC - Pittsburgh Medical Center
Erie, PA
Added 7 hours ago
Scheduling Secretary
UPMC - Pittsburgh Medical Center
Altoona, PA
Full-time, Day shift, (4) 10-hour shifts, 5:30 AM - 4:30 PM, No weekends
Added 7 hours ago
Supervisor, Supply Chain Operations
UPMC - Pittsburgh Medical Center
York, PA
1 years of related work experience required
Added 7 hours ago
Patient Care Technician - 3 South
UPMC - Pittsburgh Medical Center
Erie, PA
Added 7 hours ago
Graduate Nurse - Stepdown Unit
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
This position works rotating 12-hour shifts with weekend and holiday requirements

Closed listing

UPMC - Pittsburgh Medical Center

Pre-Arrival Representative

Remote, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: 1 year of general customer service experience required.
Posting language: English
Posted: Oct 16, 2026

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Original job description

Archived listing. The details below describe a past opening.

Are you interested in growing your customer service experience? Do you have call center experience? Join our team and you will play a unique and important role in our mission to make Life Changing Medicine happen. UPMC is hiring a full-time Pre-Arrival Representative. This role is based out of the Quantum One building in the Southside of Pittsburgh, with the opportunity to work from home after training. The employee would work Monday-Friday from 8:00am-4:30pm.

The Pre-Arrival Representative is responsible for obtaining insurance verification of a patient's benefits. They resolve any type of insurance issue such as, a coordination of benefit issue, third party liability issue, Medicare secondary payer questionnaire issue, etc. The Pre- Arrival representative provides patients with financial education (Insurance & Self Pay Liabilities) early and often within the Revenue Cycle process to ensure an exceptional patient experience and to enable patients to align their clinical care plan with their financial plan. The ideal candidate will have had call center, billing, or insurance experience.

If you are enthusiastic about assisting others in a customer service role, apply today!

Responsibilities:

Perform all duties and responsibilities according to the philosophy and standards of UPMC embracing the system wide core competencies. Adhere to the UPMC and Revenue Cycle standards of conduct.
Refrain from disclosing or revealing confidential information to any person and do not access patient or co-worker records (either electronic or files) except as specifically necessary to perform job duties.
Document appropriate account activity in system(s).
Attend all mandatory training as defined in UPMC and Revenue Cycle Policies and Procedure manuals.
Maintain compliance with quality standards.
Verify insurance benefits with the insurance company or other agency for all admissions, outpatient & surgical procedure.
Provide financial education to patients and family on insurance matters, outside resources, patient's financial liability and hospital-billing process to ensure that patient's financial commitment to the institution is arranged for the patient prior to arrival for services.
Refer self-pay and other accounts to financial counseling as appropriate.
Expand knowledge or current payer lines by staying abreast of changing guidelines and requirements.
Collect monies and post payments via NUPAY when applicable.
All staff members will perform in accordance with system wide competencies behaviors and maintain departmental productivity levels and compliance with quality standards.
Proficient working in multiple disciplines.
Performs other duties as assigned.
High School Diploma or equivalent required.
1 year of general customer service experience required.
Maintain an excellent attendance ad punctuality record.
Experience in insurance verification and customer service preferred.
Excellent organizational, interpersonal, and communication skills.
Competent in MS Office/PC skills.
Knowledge of insurance payers and regulations, managed care contracts and coordination of benefits is required.
Maintain an excellent attendance and punctuality record.

Licensure, Certifications, and Clearances:

Credentialing as a Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) preferred.
Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

About employer

More about this job

Skills

Customer service
Regulatory compliance
Counselling
Communication skills
Microsoft Office
Microsoft Access

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