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Added 9 mins ago
CI
Senior Manager - US Transfer Pricing
Coupang Internal
United States
- $155,000 to $267,000 USD / year
…and business lines, we are seeking a highly capable Senior Manager of Transfer Pricing to lead our US-based transfer pricing operations and transactional planning. This role is highly…
Added 24 mins ago
C
Senior Manager - US Transfer Pricing
Coupang
United States
- $155,000 to $267,000 USD / year
…and business lines, we are seeking a highly capable Senior Manager of Transfer Pricing to lead our US-based transfer pricing operations and transactional planning. This role is highly…
Added 1 hour ago
Manager, Absence Operations
Unum Group
Jefferson City, MO
+ Act as a service leader in operations-related escalations, client discussions, and field partner interactions.
Added 2 hours ago
UB
Stylist
Ulta Beauty, Inc.
Rolling Hills Estates, CA
- $18 USD / hour
…emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity),…
Added 2 hours ago
Assistant Stylist
Ulta Beauty, Inc.
Huntington Beach, CA
…maximizing productivity), people (guest service), and process (operating procedures and compliance standards). During months 4-6, the Assistant Stylist will continue to assist but also…
Added 2 hours ago
Stylist
Ulta Beauty, Inc.
Lewiston, ID
…emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity),…
Added 2 hours ago
Elite Stylist
Ulta Beauty, Inc.
Lewiston, ID
…emphasis on the guest’s total look. They support the Experience Manager (EM) and Assistant Services Manager (ASM) and focus on performance (service sales, and productivity), people (guest…
Added 2 hours ago
Master Stylist
Ulta Beauty, Inc.
Lewiston, ID
…emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people…
Added 3 hours ago
Assistant Manager
Sonic
Beatrice, NE
Immediate Supervisor: General Manager/Operating Partner
Added 3 hours ago
H
Austin 23 (Brodie/William Cannon) eStores - In-Store Shopper - Part time
HEB
Austin, TX
- Part-time
…shrink through careful handling of product Follows Standard Operating Procedures (SOPs); achieves productivity standards Performs eStore Curbie duties, as needed Sanitation / Stocking /…
Added 3 hours ago
Continuous Improvement Manager 1
GXO Logistics
PA
As the Manager, Continuous Improvement, you will be responsible for supporting, developing and leading the implementation of the GXO Operating System (GOS).
Added 3 hours ago
Senior Audit Manager
Dean Dorton
Remote, United States
Our focus on the accounting, assurance, and tax needs of foreign, family-owned midsized ("Mittelstand") businesses operating in the U.S. carries forward from our two founding firms. Rödl &…
Added 3 hours ago
Senior Audit Manager
Dean Dorton
Remote, United States
Our focus on the accounting, assurance, and tax needs of foreign, family-owned midsized ("Mittelstand") businesses operating in the U.S. carries forward from our two founding firms. Rödl &…
Added 3 hours ago
Accounting and Financial Outsourcing Senior Manager - Nonprofit
Dean Dorton
Remote, United States
The Accounting & Financial Outsourcing (AFO) Senior Manager – Nonprofit Services provides strategic financial advisory and engagement leadership to a portfolio of nonprofit clients while…
Added 4 hours ago
Fleet Maintenance Manager - BU
BFI WASTE SERVICES, LLC
Chattanooga, TN
POSITION SUMMARY: The Business Unit Fleet Maintenance Manager is responsible for overseeing up to 5+ maintenance shops and managing multiple teams of technicians, maintenance supervisors…
Added 4 hours ago
Operations Supervisor Hauling
BFI WASTE SERVICES, LLC
Adairsville, GA
…oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The…
Added 4 hours ago
Diesel Mechanic
BFI WASTE SERVICES OF PENNSYLVANIA, LLC
King Of Prussia, PA
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 4 hours ago
Talent Acquisition Specialist
Dane Street, LLC
Remote, United States
Partner with Sr. HR Manager to understand Frontline Success Profiles and their implementation with the hiring teams.
Added 5 hours ago
Assistant Manager
Sonic
Hastings, NE
Immediate Supervisor: General Manager/Operating Partner
Added 6 hours ago
6533 - Store Manager
Hat World Inc.
Tampa, FL
Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
Added 6 hours ago
5867 - Store Manager
Hat World Inc.
Novi, MI
Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
Added 6 hours ago
Senior Manager, HR Technology and People Operations
Versant Health
NY
The Senior Manager will partner across People & Culture, Finance, Information Technology, Information Security, Compliance, Legal, Operations, and external providers to strengthen…
Added 7 hours ago
Production Manager
LM MANUFACTURING LLC
Detroit, MI
Under the direction of the Operations Manager, the Production Manager is responsible for leading and overseeing daily production operations to ensure the safe, efficient, and consistent…
Added 8 hours ago
Operations Clerk
ALLIED SERVICES, LLC
Osage Beach, MO
Reports any safety or customer service related issues to supervisor or manager immediately.
Added 10 hours ago
Dutch Wonderland Inn PT Guest Experience Lead Supervisor
DNU - Festival Fun Parks, LLC (OLD)
Lancaster, PA
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter,…

Unum Group

Manager, Absence Operations

Jefferson City, MO, United States

$75,500.00-$142,700.00

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Job details

Pay: $75,500.00-$142,700.00
Posting language: English

Original job description

Summary

Job Posting End Date: November 08

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

+ Award-winning culture

+ Inclusion and diversity as a priority

+ Performance Based Incentive Plans

+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

+ Generous PTO (including paid time to volunteer!)

+ Up to 9.5% 401(k) employer contribution

+ Mental health support

+ Career advancement opportunities

+ Student loan repayment options

+ Tuition reimbursement

+ Flexible work environments

_*All the benefits listed above are subject to the terms of their individual Plans_ .

And that's just the beginning...

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

Managers lead a team of specialists responsible for the end-to-end management of absence and claim cases for our clients. This role ensures operational performance expectations are met while delivering consistent, accurate, and high-quality service.

Principal Duties and Responsibilities

+ Lead and manage a team of specialists, including hiring, performance management, retention, and development.

+ Build a high-performing, learning focused environment through ongoing coaching, training, and professional growth.

+ Deliver consistent absence services that meet or exceed all service levels and goals, including accuracy and timeliness, and result in a great experience for clients, claimants and our own employees.

+ Support the delivery of complex strategic, transformational, and growth projects with the goal of achieving operational excellence and providing a superior experience for the customer.

+ Act as a service leader in operations-related escalations, client discussions, and field partner interactions.

+ Set clear expectations, involve team members in goal setting and work planning, and address performance issues promptly and constructively.

+ Ensure thorough, fair, and objective case management, delivering accurate and timely service in accordance with plan provisions, state regulations, established procedures, and Unum claims philosophy.

+ Proactively monitor operational performance by reviewing trends and reporting, conducting root‑cause analysis, and sharing solution‑oriented insights and recommendations with the Director.

+ Drive effective account de-escalation and resolution efforts in partnership with Director/AVP leadership.

+ Foster and maintain relationships with key field and upstream/downstream partner teams to achieve desired client level results

+ Identify and implement productivity, quality, and service improvements in a fast-paced environment.

+ Manage to budget and contribute to overall operating effectiveness through information sharing and effective change implementation.

+ This position may also have responsibility for the customer relationship as it relates to the claim and leave service experience.

+ Perform other duties as assigned.

Job Specifications

+ Bachelor's degree or equivalent experience required.

+ 5+ years of technical absence management experience preferred.

+ Prior experience leading a service oriented team preferred.

+ Managers are expected to possess-or be willing to gain-a solid understanding of all relevant products and services to effectively support their teams and business objectives.

+ Proven ability to drive performance, service, and productivity improvements.

+ Ability to set direction, monitor results, build followership and lead through change.

+ Strong influencing skills and ability to build alignment and resolve conflict.

+ Strong critical thinking and problem-solving skills.

+ Solid understanding of key business metrics and trends.

+ High integrity, sound judgment, and commitment to confidentiality.

+ Excellent written and verbal communication skills.

Current Internal Employees are welcome to apply

\#LI-JP1

~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$75,500.00-$142,700.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

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More about this job

Skills

Manage a team
Performance management
Coaching
Case management
Reporting
Root cause analysis
Leadership
Critical thinking
Problem solving
Confidentiality
Communication skills

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