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GI
Parts Administrator
GFL Industries
Elmira, MI
- $25 to $30 USD / hour
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Store Director
C&S Wholesale Grocers, Inc.
Delton, MI
Strong organization, prioritization, decision-making, problem solving and conflict management skills.
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S
Production Manager - L'Anse Michigan
Saint-Gobain
L'ANSE, MI
- $102,000 to $158,000 USD / year
Due to an internal promotion, CertainTeed Ceilings in L'Anse, Michigan has an excelletn career opportunity for a Production Manager.-
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Manager, Convenience Store
C&S Wholesale Grocers, Inc.
Byron Center, MI
Good organization, prioritization, decision-making, problem solving and conflict management skills.
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Sales Account Manager
V2soft Inc.
Bloomfield Hills, MI
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Lead, Deli
C&S Wholesale Grocers, Inc.
Fenton, MI
Support the department manager in being responsible for department management including staffing, training, performance management, and career development of associates.
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Assistant Club Manager
BJs Wholesale Club
Chesterfield, MI
Working closely with the Club Manager, the Assistant Club Manager in Training (AMIT) is responsible for providing leadership and direction within the club and driving club performance,…
Added 1 min ago
AU
Security Badging Manager
Allied Universal
Sterling Heights, MI
- $26.75 USD / hour
Allied Universal® is hiring a Badging Manager.
Added 1 min ago
Supply Chain Manager
KLATencor Corporation
Ann Arbor, MI
…Operations (GOPS) team, comprised of Manufacturing, Supply Chain Management, Manufacturing Engineering, Installation and Quality, builds our leading-edge technology. GOPS partners with…
Added 1 min ago
Supervisor
Barnes & Noble Education
ANN ARBOR, MI
Support the daily operations of the store by assisting with opening and closing responsibilities, serving as Manager-on-Duty when assigned, and helping ensure operational priorities are…
Added 1 min ago
Store PRO
NAPA Auto Parts
Grand Rapids, MI
…customers to drive loyalty and repeat business - Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support…
Added 1 min ago
Sr Analyst Advanced Business Analytics
Ally
Detroit, MI
…Auto team. This person will execute quantitative analysis and problem solving to develop in-depth business-relevant insights, scenario based assumptions and forward-looking analysis.…
Added 1 min ago
FTIS Senior Relationship Manager
Fifth Third Bank, N.A.
Detroit, MI
GENERAL FUNCTION: The Fifth Third Institutional Services (FTIS) Senior Relationship Manager serves as the primary contact for a moderate volume of assigned National and Regional…
Added 1 min ago
FTIS Senior Relationship Manager
Fifth Third Bank, N.A.
Detroit, MI
GENERAL FUNCTION: The Fifth Third Institutional Services (FTIS) Senior Relationship Manager serves as the primary contact for a moderate volume of assigned National and Regional…
Added 1 min ago
GA
Director, Architecture and Data
GE Aerospace
Detroit, MI
- $152,000 to $202,000 USD / year
…coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 1 min ago
E
Area Sales Manager - MI / Northern IN
EchoStar
Detroit, MI
- $56,800 to $81,200 USD / year
Strong skills in time management, multi-priority balancing, and problem-solving within fast-paced sales environments
Added 1 min ago
Project Specialist
Parexel
Lansing, MI
…Functional Leads. Working independently or with minimal Line Manager oversight across all project lifecycle phases, you may support Biotech and Enterprise projects based on business need,…
Added 1 min ago
Senior Manager - Cybersecurity Compliance
CVS Health
Lansing, MI
The Senior Manager of Cybersecurity Compliance will lead and execute strategic initiatives related to Regulatory Compliance for CVS Health’s Enterprise Information Security team, guiding…
Added 1 min ago
Senior Product Manager
Acxiom
Lansing, MI
The Senior Product Manager for Clean Rooms and Data Delivery Platforms is responsible for defining and executing Acxiom’s strategy for client and partner based clean-room implementations…
Added 1 min ago
Clinical Research Associate II (US West) - FSP
Parexel
Lansing, MI
Effective time management, organizational and interpersonal skills, conflict management, problem solving skills
Added 1 min ago
Logistics Manager - SET Travel - DTS
Ryder System
Lansing, MI
…support of Field Operations. This includes both driver and manager training for basic system operations and often includes aiding and functioning in the expected role. As such, the ability…
Added 1 min ago
RN Utilization Review Care Manager PRN
Intermountain Health
Lansing, MI
The RN Utilization Review Care Management I leverages clinical expertise and critical thinking to perform utilization review care management screenings, assessments, and evaluations, with a…
Added 1 min ago
C
Program Manager / Implementation Lead (Ketryx)
Cognizant
Lansing, MI
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 1 min ago
HT
Lead Channel Sales Representative
Honeywell Technologies
Lansing, MI
- $209,000 to $251,000 USD / year
…driving the company's sales growth through effective channel management. Your expertise in building and maintaining relationships with channel partners will enable you to identify new…
Added 1 min ago
C
Program Manager/ Implementation Lead (Ketryx)
Cognizant
Lansing, MI
- $83,000 to $94,500 USD / year
Program Manager / Implementation Lead (Ketryx )

Unum Group

Manager, Absence Operations

Jefferson City, MO, United States

$75,500.00-$142,700.00

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Job details

Pay: $75,500.00-$142,700.00
Posting language: English

Original job description

Summary

Job Posting End Date: November 08

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

+ Award-winning culture

+ Inclusion and diversity as a priority

+ Performance Based Incentive Plans

+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

+ Generous PTO (including paid time to volunteer!)

+ Up to 9.5% 401(k) employer contribution

+ Mental health support

+ Career advancement opportunities

+ Student loan repayment options

+ Tuition reimbursement

+ Flexible work environments

_*All the benefits listed above are subject to the terms of their individual Plans_ .

And that's just the beginning...

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

Managers lead a team of specialists responsible for the end-to-end management of absence and claim cases for our clients. This role ensures operational performance expectations are met while delivering consistent, accurate, and high-quality service.

Principal Duties and Responsibilities

+ Lead and manage a team of specialists, including hiring, performance management, retention, and development.

+ Build a high-performing, learning focused environment through ongoing coaching, training, and professional growth.

+ Deliver consistent absence services that meet or exceed all service levels and goals, including accuracy and timeliness, and result in a great experience for clients, claimants and our own employees.

+ Support the delivery of complex strategic, transformational, and growth projects with the goal of achieving operational excellence and providing a superior experience for the customer.

+ Act as a service leader in operations-related escalations, client discussions, and field partner interactions.

+ Set clear expectations, involve team members in goal setting and work planning, and address performance issues promptly and constructively.

+ Ensure thorough, fair, and objective case management, delivering accurate and timely service in accordance with plan provisions, state regulations, established procedures, and Unum claims philosophy.

+ Proactively monitor operational performance by reviewing trends and reporting, conducting root‑cause analysis, and sharing solution‑oriented insights and recommendations with the Director.

+ Drive effective account de-escalation and resolution efforts in partnership with Director/AVP leadership.

+ Foster and maintain relationships with key field and upstream/downstream partner teams to achieve desired client level results

+ Identify and implement productivity, quality, and service improvements in a fast-paced environment.

+ Manage to budget and contribute to overall operating effectiveness through information sharing and effective change implementation.

+ This position may also have responsibility for the customer relationship as it relates to the claim and leave service experience.

+ Perform other duties as assigned.

Job Specifications

+ Bachelor's degree or equivalent experience required.

+ 5+ years of technical absence management experience preferred.

+ Prior experience leading a service oriented team preferred.

+ Managers are expected to possess-or be willing to gain-a solid understanding of all relevant products and services to effectively support their teams and business objectives.

+ Proven ability to drive performance, service, and productivity improvements.

+ Ability to set direction, monitor results, build followership and lead through change.

+ Strong influencing skills and ability to build alignment and resolve conflict.

+ Strong critical thinking and problem-solving skills.

+ Solid understanding of key business metrics and trends.

+ High integrity, sound judgment, and commitment to confidentiality.

+ Excellent written and verbal communication skills.

Current Internal Employees are welcome to apply

\#LI-JP1

~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$75,500.00-$142,700.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

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More about this job

Skills

Manage a team
Performance management
Coaching
Case management
Reporting
Root cause analysis
Leadership
Critical thinking
Problem solving
Confidentiality
Communication skills

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