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Vice President, Group Functions Technology - Finance & Treasury Systems
Company 1 - The Manufacturers Life Insurance Company
Boston, MA
…implementations for Manulife Group Finance (GF) as well as day to day operations for our finance and treasury portfolios. This role is the Information Services lead for the Finance and…
Added 1 min ago
Staff UX Program Manager, Cloud AI
Google
Sunnyvale, CA
Experience with enterprise or B2B products, ideally in AI, platform, or developer-facing surfaces.
Added 1 min ago
Senior Silicon Validation Engineer
Google
Sunnyvale, CA
…AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much…
Added 1 min ago
Research Scientist, Neutral Atoms, Quantum AI
Google
Boulder, CO
Enable hardware studies to develop accurate error models for neutral-atom physical operations.
Added 1 min ago
Technical Program Manager, Energy Contracts and Asset Management
Google
New York, NY · San Francisco, CA
Identify, design, and deploy AI solutions, custom automation, and scripting to streamline contract ingestion, automate performance tracking, and scale portfolio operations globally.
Added 1 min ago
Staff Software Engineer, ML Compiler Performance Engineer Co-Design
Google
Mountain View, CA
…AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much…
Added 2 mins ago
Manager, Onboard Revenue
Royal Caribbean Cruises Ltd
Miami, FL
…Marketing/E-commerce, Digital, AI/Data, Revenue Planning/Finance, and Operations, ensuring shared understanding of goals, constraints, and…
Added 3 mins ago
O
Solutions Engineer, Ads Solutions - NYC
OpenAI
San Francisco, CA
- $234,000 to $260,000 USD / year
…Customer Success Managers, Product, Engineering, Policy, and Operations teams to remove technical blockers, accelerate revenue growth, and shape the future of OpenAI’s ads…
Added 4 mins ago
AI Engineer
DeAngelis Diamond
Naples
Explore AI methods for construction use cases across estimating, scheduling, safety, field operations, and client experience.
Added 6 mins ago
General Manager, Subscription
EVERYTABLE, PBC
City of Industry, CA
Added 7 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Payson, AZ
- $24 USD / hour
…driving force behind the store’s success, you’ll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service.…
Added 7 mins ago
UG
Pharmacist Product Owner, Clinical Products and Technology - Remote
UnitedHealth Group
Schaumburg, IL
- $91,700 to $163,700 USD / year
Partner with clinical operations, pharmacy, product, engineering, architecture, data, compliance, legal, UX, and business leadership
Added 7 mins ago
UG
Advisory Services Analyst, Consultant Development Program - AI/ML Engineering Track - Multiple Locations
UnitedHealth Group
Eden Prairie, MN
- $60,200 to $107,400 USD / year
Added 7 mins ago
UG
Sr. Payroll Operations Specialist (Baton Rouge, LA)
UnitedHealth Group
Baton Rouge, LA
- $24 to $43 USD / hour
The Sr. Payroll Operations Specialist is responsible for payroll payments to employees, general deduction management and coordination of effort with other HC departments, vendors and…
Added 7 mins ago
UG
Account Executive - Coalitions - Remote
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
…assistance. In addition, the AE will be the liaison between sales, operations and the customer. The ideal candidate will have exceptional written and verbal communication skills, the…
Added 7 mins ago
UG
Senior Accountant - Remote - PBM Disbursement Rebates
UnitedHealth Group
Eden Prairie, MN
- $60,200 to $107,400 USD / year
Join Optum Finance's rebate operations team within OptumRx Accounting, supporting pharmaceutical manufacturer rebates critical to our multi-billion-dollar annual revenue. Interpret complex…
Added 9 mins ago
Website Growth Engineer
ElevenLabs
Remote, United States
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company - from engineering to growth to operations.
Added 9 mins ago
BW
Member Experience Supervisor Full Time
BJ's Wholesale Club, Inc.
Oaks, PA
- Full-time
Added 10 mins ago
T
Staff Software Engineer (AI Agents)
Traba
New York City, NY · San Francisco, CA
- $240,000 to $300,000 USD / year
…customer site as in a design doc - you learn an industry's actual operations (WMS quirks, shift cadence, exception handling) and let that shape…
Added 10 mins ago
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Strategic Finance Lead
Traba
New York City, NY
- $150,000 to $180,000 USD / year
…we serve, and used it to embed ourselves inside their daily operations and create a far better customer experience through technology. Now those same customers are pulling us beyond…
Added 10 mins ago
Sales Development Representative - Summer 2027 Graduates
Traba
New York City, NY
…These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak…
Added 11 mins ago
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Outside Sales Representative
CRH
Telford, PA
- $100,000 to $115,000 USD / year
Partner with other departments (Quality Control, Production, Operations, Transportation, and Accounting) to ensure every account receives the highest level of customer service
Added 11 mins ago
AC
Accounting Supervisor
Aston Carter
Middle River, MD
- $45 to $52 USD / hour
Job Title: Accounting SupervisorJob DescriptionThe Accounting Supervisor oversees and coordinates all fiscal operations for the office, with a strong focus on budgeting, financial…
Added 12 mins ago
Circuit Designer, Space Special Programs
Anduril Industries
Chantilly, VA
…personnel. Working across product, engineering, sales, logistics, operations, and mission success, the Space Special Programs team develops, tests, deploys, and operates new, unique, space…
Added 12 mins ago
EI
Center for Teaching and Learning (CTL) Director
Eastern Iowa Community College
IA
- $70,600 to $88,200 USD / year
Supervise assigned personnel and student employees associated with Center for Teaching and Learning operations.

Unum Group

AVP, CX Capabilities & Operations Enablement

Portland, ME, United States
Chattanooga, TN, United States
Columbia, SC, United States

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Job details

Apply by: Nov 23, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Posting End Date: November 22

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

The AVP, Capabilities and Operations Enablement leads the integration, advancement and optimization of capabilities, technology, processes and ways of working across the CXO organization and is accountable for translating these capabilities into measurable business outcomes, including growth and persistency. A strong people and change leader, the AVP builds and develops high-performing teams, drives adoption and sustained change, and fosters an agile environment that continuously evolves how work gets done as business needs and technology change. This leader brings together capability advancement, process excellence and operating discipline to create a connected and effective system across marketing and customer experience. The AVP anticipates and leverages emerging technologies, including AI and automation, and advances the CXO technology ecosystem to improve organizational effectiveness, accelerate adoption and deliver business and customer outcomes.

Duties & Responsibilities

Develop and govern an integrated, multi-year roadmap for CX capabilities, technology and operations, aligned to business priorities and enterprise strategy, with clear measures of adoption, effectiveness and value delivered.
Advance and optimize the CX technology ecosystem, including digital properties, marketing automation, CMS platforms, CRM integrations, analytics and AI-enabled capabilities, to improve integration, scalability, utilization and business value. Partner with IT and enterprise functions to clarify ownership and avoid duplication.
Anticipate, evaluate and responsibly leverage emerging technologies, including AI, automation and personalization capabilities, to evolve how work gets done, accelerate productivity and create measurable business and customer value.
Design and continuously evolve operating frameworks, agile practices, planning rhythms and process standards that improve prioritization, speed, transparency, accountability and cross-functional execution. Lead process engineering as a catalyst for continuous improvement and organizational change.
Lead the change and adoption required to translate new capabilities, technologies and processes into sustained organizational performance, including role clarity, communications, training, support models and integration into daily workflows.
Create an integrated system across marketing, customer experience, sales enablement, analytics and technology, establishing clear governance, decision rights, standards and boundaries that enable effective data and capability integration while maintaining appropriate enterprise alignment.
Build, develop and lead high-performing capability and process teams, fostering a culture of accountability, experimentation, adaptability, collaboration and continuous learning, while developing the skills needed to support evolving business and technology needs.
May perform other duties as required.

Job Requirements

Bachelor’s degree required; MBA preferred
Minimum 10 years of experience leading customer experience, marketing operations, digital capabilities, agile delivery, or process management functions, with demonstrated success managing people, operations, and cross-functional execution.
Deep understanding of the marketing and CX technology landscape, including CRM, CMS, marketing automation, email marketing tools, and digital advertising technologies
Familiarity with agile methodologies and experience embedding agile practices in business teams
Strong operations management experience, including planning, prioritization, governance, resource coordination, workflow optimization, performance tracking, and continuous improvement across teams.
Proven ability to lead, coach, and develop high-performing teams, with a strong people-first leadership style that builds clarity, accountability, trust, engagement, and professional growth.
Intuitive understanding of how technology, software, and platforms can propel a new generation of Customer Experience and Marketing
Proven track record of delivering business-focused results through partnerships with the DTO organization
Deep knowledge of all aspects of CXO and Marketing: platforms, vendors, measurement, content creation, media, technology, UX, etc.
Strategic as well as pragmatic, with an ability to generate trust, influence, effectively communicate with, and build alliances across business functional lines and within own organization
Excellent presentation skills for audiences of all sizes and compositions
Effectively synthesizes relevant information on key milestones, success criteria, and risks
Experience with people change programs and information technology; leading cultural change through technology solutions
Excellent leadership and staff management skills, with emphasis on people and team development

~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $114,100.00-$215,700.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

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