Senior AV & Technology Integrator

About Us:

Launched in 2010, Untangled, LLC is a premier technology integration firm that stands out for delivering exceptional quality control paired with personalized customer service. Over the years, Untangled has evolved into a comprehensive one-stop solution for all residential and commercial technology integration needs. We specialize in designing and implementing cutting-edge media and technology systems for homeowners and businesses across Connecticut, New York, and beyond.

Position Overview:

The Senior AV & Technology Integrator will take on a leadership role in the field, ensuring that advanced audio, video, and automation systems are installed, configured, and tested to the highest standards. This position requires an individual with extensive hands-on experience, advanced troubleshooting skills, and the ability to work independently while mentoring junior technicians. The role requires technical expertise, exceptional problem-solving abilities, and the aptitude to manage projects from inception to completion, ensuring the highest level of customer satisfaction.

Primary Responsibilities:

• Lead the installation and termination of wiring for data, video, and audio systems, ensuring compliance with safety standards and best practices.
• Oversee the mounting and integration of speakers, display devices, projectors, and smart home equipment, including ensuring precise alignment and calibration for optimal performance.
• Monitor and manage sound and video feeds, performing quality checks to ensure peak output and identifying issues proactively.
• Assemble and configure complex AV and automation systems as per manufacturer specifications and client requirements.
• Execute the installation of low-voltage devices, including keypads, outdoor speakers, automated window treatments, surveillance cameras, and lighting controls.
• Design and implement network infrastructure to support integrated AV solutions, including routers, switches, and wireless access points.
• Manage system programming and setup of advanced platforms such as Control4, Lutron HomeWorks, and Josh.ai, or delegate tasks effectively when appropriate.
• Conduct thorough testing and commissioning of systems to ensure flawless operation, providing training and comprehensive documentation for clients and team members.
• Maintain a meticulous work environment, keeping tools, equipment, and job sites well-organized and ensuring safety protocols are always followed.
• Act as the primary point of contact for clients on-site, demonstrating professionalism, technical knowledge, and the ability to explain complex concepts in a clear manner.
• Collaborate closely with construction site supervisors, project managers, and subcontractors to ensure smooth project execution and timely completion.
• Provide mentorship and guidance to junior technicians, fostering a culture of continuous learning and technical excellence.

Ideal Candidate Skills and Qualifications:

• Technical Proficiency: Deep understanding of AV and automation systems, including experience with schematics, blueprints, and system design layouts.

• Advanced Troubleshooting: Exceptional diagnostic abilities, capable of resolving complex issues swiftly and implementing preventative measures.

• Leadership and Communication: Excellent interpersonal skills to lead a team, communicate effectively with clients, and work cohesively with project stakeholders.

• Project Management: Ability to manage multiple projects simultaneously, ensuring adherence to deadlines and quality standards.

• Professional Demeanor: Impeccable appearance and a high degree of integrity, treating every client's space with respect and care.

• Continuous Learner: Eager to stay abreast of emerging technologies, with a passion for innovation and ongoing professional development.

• Integration Expertise: Familiarity with the programming and configuration of systems such as Control4, Lutron, Josh.ai, and other industry-leading platforms.

• Attention to Detail: Commitment to precision and thoroughness in all aspects of installation, documentation, and client interaction.

Requirements:

• Minimum of 5+ years of hands-on AV installation and system integration experience in residential and commercial settings.
• Valid US driver’s license with a clean driving record.
• Low voltage license (L-5 or C-5) preferred but not mandatory.
• Proficiency with networking concepts, including IP configuration and security.
• Hands-on experience with Control4 programming or similar platforms is highly desirable.
• Familiarity with Lutron lighting and shading solutions, including HomeWorks, is a strong plus.
• Ability to lift and carry heavy equipment safely, work at heights, and in confined spaces.

Benefits:

• Competitive salary and paid time off.
• Comprehensive health insurance coverage.
• 401K plan with employer match.
• Access to industry-specific training and professional development opportunities.
• Opportunity to work with innovative brands like Control4, Lutron, Sony, Sonance, Coastal Source, Origin Acoustics, and more.

Join Our Team:

At Untangled, you’ll have the opportunity to work on exciting projects that push the boundaries of technology integration. We value talent, hard work, and a passion for excellence. If you are ready to lead, innovate, and make an impact, we encourage you to apply!