Business Analyst

You will be the IT Business Partner for one functional area: Operations, Student Journey, Student Operations, or Academics. You will become the person who truly understands how that area works, and you will turn that knowledge into clear requirements, sound priorities, and initiatives that deliver results the business can see. As the primary point of contact between your functional area and IT for technology needs and improvement initiatives, you will coordinate the right IT expertise and keep stakeholders informed from discovery through delivery. Development and System Administration own the platforms. You own the business understanding that tells them what to build and why. In student-facing systems, a missed requirement is felt by a student. What You Will Do Day to Day Proactively identify opportunities to improve functional area processes. Lead discovery sessions and define the business problem, scope, business rules, dependencies, and success criteria before development begins. Document current-state and future-state processes and find the root cause, not just the requested solution. Write clear requirements and acceptance criteria that Development and QA can execute against. Keep every initiative visible: status, risks, dependencies, decisions, and next actions. Escalate early when work is at risk. Provide objective analysis of business value, effort, and risk to support prioritization. Support user acceptance testing and confirm that delivered work achieves the intended outcome. What You Bring Required Bachelor's degree in business, information systems, or a related field. Equivalent professional experience may be considered. Higher education experience. A minimum of two years working in the functional area you will support (three years for Student Operations). A prior Business Analyst title is not required. Demonstrated ability to define requirements, map processes, and write acceptance criteria. A working understanding of the enterprise platforms used in your area, at the level of a knowledgeable business user. You do not need to administer them. Clear written and verbal communication with technical and non-technical audiences. Personal accountability for your commitments, and the willingness to raise risks and bad news early. Preferred Power user experience in platforms critical to the success of your functional area. Experience working alongside development and QA teams in a software delivery lifecycle. Familiarity with Azure DevOps and ServiceNow. Experience in a remote or geographically distributed team. Assess production changes for downstream impact and make sure affected stakeholders are informed before changes go live. Produce process documentation and knowledge articles so the work does not depend on any one person. If you have strong functional experience but not every preferred item, we still encourage you to apply full job description https://sgu.csod.com/ux/ats/careersite/7/home/requisition/1920?c=sgu&state=ny