Knowledge Commons Coordinator

Oversees public service operations at the Knowledge Commons, ensuring high-quality patron service and technology lending support. Assists the Knowledge Commons manager on the training, development, and supervision of department employees to deliver consistent, customer-focused support across all service channels, including in-person interactions, email, telephone, and written communications.Serves as the initial point of contact for Answer U, listening to student concerns, assessing needs, gathering essential intake information, and providing warm referrals to Answer U Generalists when issues require more comprehensive support.Provides guidance and support to part-time staff in information, reference, and referral services, while resolving complex patron inquiries and service issues. Promotes a welcoming and professional service environment, including the effective mediation of user conflicts and resolution or escalation of patron and facility concerns as appropriate.This position may also support University students and employees with device and remote support.This position is required to work on campus full-time. Telecommuting will only be authorized for occasional/exceptional circumstances.We seek qualified applicants who bring perspectives and experiences that will enrich and strengthen our organization and enhance our commitment to access and belonging. We welcome applications from candidates of all backgrounds, including those who may not have followed a traditional educational or professional path.This position is not eligible for work visa sponsorship.