End User Computing Spec I

Classification Title:

End User Computing Spec I

Classification Minimum Requirements:

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.

Job Description:

Helpdesk Role -Monitor helpdesk for incoming tickets and proactively communicate with customers. -Answer incoming help desk calls and create service tickets as needed. -Serve as a technical resource for end-users, assisting with basic to moderately complex issues. -Create and maintain DCP IT documentation used to track projects, issues, and document processes.

Computer and Peripheral Support -Install new or existing computers and peripheral equipment for customers. -Isolate hardware issues and replace basic parts on computers, peripherals, and other systems. -Communicate with 3rd party vendors to troubleshoot hardware, complete warranty claims, or schedule on-site support visits as needed. -Assist DCP departments with IT equipment relocation.

Operating Systems and Software Support -Install, configure, and troubleshoot Windows and Mac operating systems. -Install, troubleshoot, and resolve issues with various software. -Communicate with 3rd party vendors to troubleshoot as needed.

Enterprise Management Tools -Use Active Directory to troubleshoot basic issues with user, computer, and group objects. -Use SCCM and JAMF to troubleshoot basic issues with Windows and Apple devices. -Use Microsoft Entra and Intune to troubleshoot basic issues with cloud-based user, computer, and group objects.

Other Duties as Assigned -Perform college-wide equipment inventory as directed by the IT Supervisor. -Provide IT-related reports to the IT Supervisor as needed. -Develop basic user guides for common tasks. -Other duties assigned by the IT Supervisor or college leadership.

Expected Salary:

$20.59 - $23.95/hour

Required Qualifications:

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.

Preferred:

-CompTIA A+, or equivalent certification. -Knowledge of computer concepts, terminology, and analytical techniques of troubleshooting IT-related issues. -Experience with any of the following: Active Directory, SCCM, JAMF, Microsoft Entra, Microsoft Intune. -Experience with Windows and Mac operating systems in an enterprise environment. -Demonstrated excellence in customer service, both in-person and over the phone. -Ability to effectively create and maintain documentation.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:

No