Customer Service Representative

The Customer Service Representative assists with maintaining smooth and professional communication with our customers and ensures that third-party drivers are adhering to company and customer policies related to the delivery of products and goods. The CSR will coordinate with production to meet customer demands in a fast-paced environment.

Monday - Friday 8 am - 4;30 pm

Major tasks, responsibilities, and key accountabilities:

• Perform as an assistant to both the HPP/VAS Supervisors and the HPP/VAS clerical staff.
• Writing orders, making bills of lading, checking in trucks, answering phones, communicating with customers, data entry, and record-keeping.
• This individual must be able to lead, coordinate, and prioritize Dock operation tasks directed by the supervisor.
• Under the direct supervision of the operations manager, this position provides administrative and clerical support for the Operations Manager and the Lincoln location.
• Responding to customer phone calls and emails
• Scheduling inbound and outbound trucks
• Coordination and communication with dock employees regarding products
• Accurately tracking product inventory via the provided tracking methods
• Assists with record maintenance and filing
• Verify inventory is scanned in accurately – inbound and outbound on HPP/VAS
• Creating picks properly with minimal errors
• Getting the week closed on Monday
• Follow health, safety, and cleanliness standards
• Handle other duties as assigned by supervisor

Additional Responsibilities:

• Excellent attendance and punctuality for an hourly role
• Demonstrate ability to use verbal and written communication effectively
• Utilize soft skills dealing with customers

Requirements

Qualifications:

• High School Diploma or GED required
• 2 - 3 years of experience in a customer service or phone order entry role preferred
• High degree of professionalism required
• Good computer skills, including Word and Excel. Experience with Access preferred
• Experience with Warehouse Management Systems preferred
• Must be able to prioritize and perform position responsibilities accurately and to deadline.
• Ability to work calmly and professionally under pressure
• Helpful/cooperative attitude and a team player
• Pleasant phone voice that projects responsiveness and sincerity
• Ability and initiative to implement process improvements
• Ability to communicate effectively in the English language
• Ability to perform basic mathematical calculations
• Ability to balance productivity, quality, and safety
• Ability to work in a fast-paced environment

Working Conditions:

• This role is office-based and occasionally operates in a wet and cold/refrigerated environment (usually 38 degrees F) located within a manufacturing, warehousing, and production-type facility. Must be able to withstand cold temperatures for the duration of the shift when necessary
• Ability to walk the production floor when the job requires
• Ability to perform sedentary work, stand regularly, bend, twist occasionally

Hourly Employees: Universal Pure facilities may process, pack, and store products containing allergenic food ingredients as referenced by the FDA. Team members who may come in direct contact must be able to work with these ingredients.

Salaried/Remote Employees: Universal Pure facilities may process, pack, and or store products containing allergenic food ingredients as referenced by FDA; occasional exposure may occur. Inform your direct manager of any food allergies.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Universal Pure Is an Equal Employment Opportunity Employer