Jobs in the United States

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Added 5 mins ago
Specialist, Project Management, Bergdorf Goodman
Saks
New York, NY
Lead project calls, manage the workflow of creative requests, and ensure end to end communication with stakeholders for online marketing including: seasonal online refreshes, email, and…
Added 7 mins ago
Systems Engineering Methods Engineer (Onsite)
RTX
United States
Provide PMDO process support, including method development, documentation updates, workflow optimization, and integration with broader engineering systems.
Added 7 mins ago
Manager, Learning Systems & Enablement (Remote)
RTX
Remote, United States
…businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and…
Added 11 mins ago
Business Development Manager
Trimble Inc.
Remote, United States
Business Development Manager, Strategic Accounts, Global Account Management, Enterprise Sales, AECO, Construction Technology, Digital Transformation, Americas Sales, Workflow Solutions,…
Added 14 mins ago
SO
Digital Service Expert (Procurement and Contracts Strategist) Remote From Anywhere In CO
State of Colorado
CO
- $130,000 USD / year
…from the date of hire. This position is eligible for State employee benefits and may be extended as the situation warrants. This video explains the many benefits of working at the State of…
Added 14 mins ago
Youth Correctional Support Trades Supervisor I- Platte Valley Youth Services Center
State of Colorado
Greeley, CO
…learning environment that fosters high academic expectations, development of 21st century skills, vocational and work force readiness, individual responsibility for learning, and maintains…
Added 15 mins ago
Technical Content Engineer, Claris
Apple
Sunnyvale, CA
Experience with Git-based collaborative development, code review, and implementing or debugging CI/CD workflows.
Added 16 mins ago
ADMIN OFCR 2 CX
UCSF
Fresno, CA
…carry out duties associated with leadership support as well as project coordination for student scholarship program, department website maintenance, Undergraduate Medical Education…
Added 18 mins ago
AVP, Business Intelligence & Innovation
Vizient
Chicago, IL · Irving, TX · Centennial, CO · Chicago · Irving · Centennial
…provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an…
Added 19 mins ago
OC
Program Manager
Olympus Corporation of the Americas
Westborough, MA
- $110,402 to $171,308 USD / year
…will plan, in conjunction with multiple MSA sub-functions, project scope, milestones and resource needs and will monitor progress and budget while keeping stakeholders informed throughout…
Added 33 mins ago
Manager, Marketing Operations
Natera
Remote, United States
This person will own the enterprise marketing technology stack, manage the project
Added 34 mins ago
Director, Oncology
Lifepoint Health
Wilson, NC
…Wilson Medical Center, overseeing clinical services, staff development, quality, and regulatory compliance. This role focuses on advancing patient-centered cancer care, strengthening…
Added 48 mins ago
L
Litigation Paralegal
lhh
Seattle, WA
- $110,000 to $120,000 USD / year
Anticipate project needs, troubleshoot workflow issues, and recommend solutions that improve efficiency
Added 51 mins ago
Senior Manager, HR Technology (Oracle HCM)
Spectrum
Charlotte, NC
…the HR Line of Business customer population. Experience in project management, business needs analysis, system configuration and design, system documentation, data integration and testing…
Added 56 mins ago
Nurse Manager I, ACLS and PALS Certified - OR
Kaiser Permanente
Largo, MD
…reviewing ad hoc reporting to meet specific client needs related to workflow and performance targets; overseeing data collection, reviewing data, and translating reports into short-term…
Added 1 hour ago
Registered Nurse - Interventional Radiology Coordinator
SSM Health Care St. Louis
United States
Gathers, analyzes and reports data related to performance and achievement of project objectives and timelines. Tracks issues and works to improve processes, efficiency and compliances of…
Added 1 hour ago
Senior Video Producer
Ethan Allen Global, Inc.
Danbury, CT
The Senior Video Producer is responsible for leading the creative development, production, and distribution of high-impact video content that supports brand marketing, digital engagement,…
Added 1 hour ago
Manager, RIA Operations
APEX Fintech Services LLC
Dallas, TX
Category: Team Leadership, Hiring, and Development (30%)
Added 1 hour ago
Director Operations
HEV
United States
…plant/facility in accordance with business goals and objectives. Leads project activities and directs, coaches, and employees on project execution to deliver…
Added 1 hour ago
Engineering Intern (Corporate Project Engineering Team)
Johns Manville
United States
Work with mechanical Project Engineers, Operations, Research and Development Engineers, Division Engineering and Capital and Engineering Services leadership to execute capital project…
Added 1 hour ago
O
Senior Project Manager- Life Sciences Research Services
Oracle
Concord, NH
- $81,700 to $166,100 USD / year
…decisions throughout the product lifecycle - from early clinical development through commercialization - ultimately improving healthcare outcomes…
Added 1 hour ago
Senior Analyst, Application Support (HTML & SQL Experience Preferred)
Universal Parks & Resorts
Orlando, FL
Design, configure, test, and maintain application workflows and workflow automations to support business processes.
Added 1 hour ago
Production Assembler 1st Shift
New Flyer
Anniston, AL
Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
Added 1 hour ago
Health Provider Revenue Cycle Manager
Accenture LLP Company
NY
Reimagine and redesign revenue cycle operating models. Lead workflow redesign, policy and procedure development, organizational and workforce realignment, and the design of KPIs and…
Added 1 hour ago
TC
Systems Analyst Sr
Travis County
Austin, TX
- $80,745.6 to $129,209.6 USD / year
Process Automation: Develops alternative workflow solutions and business apps using modern low-code suites like Power Apps and Power Automate.

Universal Parks & Resorts

Senior Analyst, Application Support (HTML & SQL Experience Preferred)

Orlando, FL, United States

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Job details

Education: Bachelor’s degree
Experience: 3+ years of experience in application support, IT support, or a related technical role; or equivalent combination of education and experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

JOB SUMMARY:

The Senior Application Support Analyst is responsible for ensuring the reliability, performance, security, and continuous improvement of business-critical applications. This role serves as a senior technical resource and escalation point, providing guidance and support to Application Support Analysts while independently leading the investigation and resolution of complex or high-impact application issues. The Sr. Analyst coordinates with business stakeholders, engineering, vendors, and other technical teams to resolve issues, minimize business disruption, and maintain application stability.

The role monitors application health, identifies recurring issues and systemic risks, and drives root-cause analysis and long-term solutions to improve application reliability and operational efficiency. The Sr Analyst also supports application changes, enhancements, upgrades, and deployments; develops and maintains application workflows, databases, and supporting web-based solutions; oversees access and security controls; and helps establish consistent support processes, documentation, and best practices. Through strong technical expertise, sound judgment, mentorship, and cross-functional collaboration, the Sr. Application Support Analyst ensures applications effectively support business operations and deliver a reliable end-user experience.

MAJOR RESPONSIBILITIES:

Independently lead investigation and resolution of complex, high-impact, or recurring application incidents, such as application errors, outages, and performance issues.
Serve as an advanced escalation point for issues that cannot be resolved through established support procedures or by Application Support Analysts.
Own complex incidents through resolution, coordinating with engineering, vendors, and application owners while maintaining accountability for issue progress, business impact, and resolution.
Perform immediate fixes or workarounds to restore service.
Manage user access, roles, and permissions.
Collaborate with stakeholders to evaluate business processes, identify system gaps, and translate requirements into prioritized enhancement or improvement recommendations.
Lead communication for high-impact incidents, providing clear updates on business impact, technical status, risks, mitigation actions, and expected resolution. Establish and promote application support standards, operational best practices, and consistent support procedures across the team.
Coordinate stakeholder communications during major incidents and ensure timely, accurate updates through restoration and post-incident follow-up.
Create, modify, and support SQL databases, queries, tables, and related data structures used by supported applications.
Develop and maintain HTML-based application pages, interfaces, or supporting web content as required.
Design, configure, test, and maintain application workflows and workflow automations to support business processes.
Monitor application health, uptime, and performance dashboards.
Perform routine checks to ensure integrations and services are functioning.
Develop, review, and approve support documentation, troubleshooting standards, escalation procedures, and operational runbooks.
Establish knowledge-management standards and ensure recurring issues are converted into reusable support guidance, known-error records, or standardized resolution procedures.
Document system configurations and troubleshooting steps.
Ensure processes are standardized and repeatable.
Perform application configuration changes, workflow updates, and other technical enhancements within supported platforms.
Support small enhancement requests or business rule updates.
Coordinate with admins or developers for larger changes.
Conduct deeper investigations into recurring or critical issues.
Document root causes and long-term fixes.
Identify trends in incidents to prevent future problems.
Collaborate with engineering to implement permanent solutions.
Lead or facilitate post-incident reviews for significant incidents and track corrective actions through completion.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.

QUALIFICATIONS:

Ability to lead technical discussions and communicate complex incidents, risks, root causes, and remediation plans to technical and non-technical stakeholders, including leadership.
Exercises independent judgment in ambiguous or high-impact situations; assesses business impact, technical risk, and urgency to determine appropriate response and escalation strategies. Effective conflict resolution and technical problem-solving skills
Advanced technical knowledge related to:
Infrastructure & network design, support, and troubleshooting
Windows and Linux systems administration
Asset management tools (such as ServiceNow, Snipe-IT, and Lansweeper)
Remote administration tools (such as Bomgar and Intune)
Task/project management and report tools (such as PowerBI and Click-Up)
Automation tools and platforms (such as scripts and Power Automate)
SQL database creation, modification, querying, troubleshooting, and ongoing support
HTML programming and maintenance of web-based application content or interfaces
Workflow design, configuration, automation, and troubleshooting within enterprise applications
Experience with technical audits and compliance frameworks for policies and standards (especially cyber and privacy)
Experience with development and maintenance of technical documentation
Experience supporting large corporate enterprise systems, integrations, databases and workflows, including the design and modification of business process workflows.
Strong analytical skills with the ability to interpret data, identify trends, and support insights generation.
Support evaluation, testing, and implementation of application enhancements and process improvements.

EDUCATION:

Bachelor’s degree in MIS, Business or IT is required.

EXPERIENCE:

3+ years of experience in application support, IT support, or a related technical role; or equivalent combination of education and experience.
Advanced experience troubleshooting software applications, system integrations, or enterprise platforms.
Familiarity with ticketing systems (such as ServiceNow, Jira, or similar).
Experience working with logs, error analysis, and basic debugging techniques.
Exposure to incident management and root cause analysis processes.
Experience with HTML programming and workflow development within enterprise applications of business systems.
Experience with PMWeb programming and administration, including workflow development, SQL, HTML and application configuration, preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

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