Jobs in the United States

25+ jobs

Save this search

Added 14 mins ago
KS
School Behavior Interventionist ( Holiday Breaks) - SFV
Konnections Staffing
San Fernando Valley, CA
- $22 to $30 USD / hour
Implementing behavior support/intervention plans designed by a certified Behavior Analyst
Added 28 mins ago
CO
Agency Staff Services Analyst I/II
County of Shasta
Redding, CA
- $25.97 to $36.55 USD / hour
The Agency Staff Services Analyst assigned to the Shasta County Probation Department is responsible for collecting, analyzing, and reporting juvenile justice data for both the Juvenile…
Added 33 mins ago
CO
MARKETING ANALYST
County of Los Angeles
Los Angeles, CA
- $6,840 to $9,218 USD / month
LA County Library is seeking qualified candidates to fill an emergency Marketing Analyst vacancy to develop and implement marketing strategies, promote library programs and services, and…
Added 33 mins ago
CO
LEGISLATIVE OFFICER, MENTAL HEALTH/EMERGENCY APPOINTMENTS HOMELESSNESS
County of Los Angeles
Los Angeles, CA
- $8,645.92 to $11,651.46 USD / month
…and analyzing legislation and making recommendations for the implementation of legislation.…
Added 34 mins ago
EG
Sr IT Governance Analyst
Eliassen Group
Jackson, MS
- $42 to $52 USD / hour
Our client seeks a Sr IT Governance Analyst to provide counsel on IT controls, risk management, and audits. The role partners with the AI Center of Excellence to align internal AI…
Added 53 mins ago
GC
Cybersecurity Risk Analyst - Third Party & Internal Risk
Gulf Coast Automation Group
Northbrook · Northbrook, IL
- $40 to $56 USD / hour
Job Title: Cybersecurity Risk Analyst - Third Party & Internal Risk
Added 55 mins ago
Epic Analyst (ClinDoc)
Insight Global
Montgomery, OH
Our Client is seeking an experienced Epic ClinDoc Analyst to join the team remotely (must reside in OH/KY/IN). This individual will support a major implementation involving Epic Secure Chat…
Added 55 mins ago
School Based Behavior Specialist
Bellefaire JCB
Shaker Heights, OH
…or Psychology and taking coursework approved by the Behavior Analyst Certification Board® (pursuing either BCBA or…
Added 55 mins ago
ICITAP Law Enforcement Advisor - Lebanon
Amentum
Beirut, OH
Design and deliver a comprehensive implementation plan with detailed analysis, activities, timelines, and milestones, based on requisite technical assessments, identified gaps among…
Added 55 mins ago
Business Systems Analyst Consultant
PNC
Strongsville, OH
…contribute to the company’s success. As a Business Systems Analyst Consultant within PNC’s Asset Management Group (AMG) organization, you will be based in Birmingham, AL, Strongsville, OH,…
Added 55 mins ago
Associate Business Analyst
Marathon Petroleum Corporation
Findlay, OH
The Master Data Business Analyst serves as the primary steward of commercial master data and associated governance processes that support critical business operations across the enterprise.…
Added 56 mins ago
Business Analyst 2
Huntington National Bank
Akron, OH
The Business Analyst 2 provides advanced support for assigned business process and/or system within a business unit.
Added 56 mins ago
Arms Control Analyst and Site Lead
BOOZ ALLEN HAMILTON INC
Dayton, OH
Job Number: R0245866 Arms Control Analyst and Site Lead The Opportunity: As an Arms Control Analyst and Site Lead, you thrive on the challenge of analyzing complex problems and providing…
Added 56 mins ago
Data Scientist, Operations Research
Cardinal Health
Columbus, OH
…function manages analytic data platforms, the access, design and implementation of reporting/business intelligence solutions, and the application of advanced quantitative modeling. Data…
Added 56 mins ago
Business Analyst 2
Huntington National Bank
Columbus, OH
The Business Analyst 2 provides advanced support for assigned business process and/or system within a business unit.
Added 56 mins ago
EG
Sr IT Governance Analyst
Eliassen Group
Columbus, OH
- $42 to $52 USD / hour
Our client seeks a Sr IT Governance Analyst to provide counsel on IT controls, risk management, and audits. The role partners with the AI Center of Excellence to align internal AI…
Added 1 hour ago
Senior Analyst, Business Operations & Strategy
ServiceTitan, Inc.
Glendale, CA
The Sr. Analyst - Business Operations & Strategy (Property Care GTM Focus) is an integral role on the Revenue Strategy & Operations team, partnering directly with Sales, Onboarding, and GTM…
Added 1 hour ago
EG
Sr IT Governance Analyst
Eliassen Group
Providence, RI
- $42 to $52 USD / hour
Our client seeks a Sr IT Governance Analyst to provide counsel on IT controls, risk management, and audits. The role partners with the AI Center of Excellence to align internal AI…
Added 1 hour ago
EG
Sr IT Governance Analyst
Eliassen Group
Bismarck, ND
- $42 to $52 USD / hour
Our client seeks a Sr IT Governance Analyst to provide counsel on IT controls, risk management, and audits. The role partners with the AI Center of Excellence to align internal AI…
Added 1 hour ago
MS
Epic Resolute Professional Billing Revenue Cycle Application Analyst III-Digital and Technology Partners - Remote
Mount Sinai Health Systems
New York, NY
- $120,000 to $180,060 USD / year
DescriptionThe Revenue Cycle Application Analyst III is a senior level analyst position. This individual is responsible for acquiring in-depth knowledge of EPIC Resolute software, working…
Added 1 hour ago
H
Physician Leadership Opportunity - Value Based Primary Care
HarmonyCares
UNAVAILABLE
- $260,000 to $285,000 USD / year
Frequently review clinician capacity and productivity performance. Partner with Site Medical Directors to develop countermeasures and support their implementation when provides are off track
Added 1 hour ago
EG
Sr IT Governance Analyst
Eliassen Group
Honolulu, HI
- $42 to $52 USD / hour
Our client seeks a Sr IT Governance Analyst to provide counsel on IT controls, risk management, and audits. The role partners with the AI Center of Excellence to align internal AI…
Added 2 hours ago
SO
Performance and Strategy Manager
State of Washington
Olympia, WA
- $78,504 to $102,996 USD / year
As Performance and Strategy Analyst, you will report to the PSD Assistant Director and serve as an expert advisor on operations, strategic planning, communications, policy, and legislative…
Added 2 hours ago
EG
Sr IT Governance Analyst
Eliassen Group
Lincoln, NE
- $42 to $52 USD / hour
Our client seeks a Sr IT Governance Analyst to provide counsel on IT controls, risk management, and audits. The role partners with the AI Center of Excellence to align internal AI…
Added 2 hours ago
CO
Senior Managment Analyst
City of Marina
Marina, CA
- $44.35 to $53.91 USD / hour
This is the fully competent-level class in the Administrative Analyst series and may have management responsibilities. Incumbents develop and implement policies and procedures for a variety…

Universal Parks & Resorts

Senior Analyst, Application Support (HTML & SQL Experience Preferred)

Orlando, FL, United States

Apply About employer

Applications open in a new tab.

Job details

Education: Bachelor’s degree
Experience: 3+ years of experience in application support, IT support, or a related technical role; or equivalent combination of education and experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

JOB SUMMARY:

The Senior Application Support Analyst is responsible for ensuring the reliability, performance, security, and continuous improvement of business-critical applications. This role serves as a senior technical resource and escalation point, providing guidance and support to Application Support Analysts while independently leading the investigation and resolution of complex or high-impact application issues. The Sr. Analyst coordinates with business stakeholders, engineering, vendors, and other technical teams to resolve issues, minimize business disruption, and maintain application stability.

The role monitors application health, identifies recurring issues and systemic risks, and drives root-cause analysis and long-term solutions to improve application reliability and operational efficiency. The Sr Analyst also supports application changes, enhancements, upgrades, and deployments; develops and maintains application workflows, databases, and supporting web-based solutions; oversees access and security controls; and helps establish consistent support processes, documentation, and best practices. Through strong technical expertise, sound judgment, mentorship, and cross-functional collaboration, the Sr. Application Support Analyst ensures applications effectively support business operations and deliver a reliable end-user experience.

MAJOR RESPONSIBILITIES:

Independently lead investigation and resolution of complex, high-impact, or recurring application incidents, such as application errors, outages, and performance issues.
Serve as an advanced escalation point for issues that cannot be resolved through established support procedures or by Application Support Analysts.
Own complex incidents through resolution, coordinating with engineering, vendors, and application owners while maintaining accountability for issue progress, business impact, and resolution.
Perform immediate fixes or workarounds to restore service.
Manage user access, roles, and permissions.
Collaborate with stakeholders to evaluate business processes, identify system gaps, and translate requirements into prioritized enhancement or improvement recommendations.
Lead communication for high-impact incidents, providing clear updates on business impact, technical status, risks, mitigation actions, and expected resolution. Establish and promote application support standards, operational best practices, and consistent support procedures across the team.
Coordinate stakeholder communications during major incidents and ensure timely, accurate updates through restoration and post-incident follow-up.
Create, modify, and support SQL databases, queries, tables, and related data structures used by supported applications.
Develop and maintain HTML-based application pages, interfaces, or supporting web content as required.
Design, configure, test, and maintain application workflows and workflow automations to support business processes.
Monitor application health, uptime, and performance dashboards.
Perform routine checks to ensure integrations and services are functioning.
Develop, review, and approve support documentation, troubleshooting standards, escalation procedures, and operational runbooks.
Establish knowledge-management standards and ensure recurring issues are converted into reusable support guidance, known-error records, or standardized resolution procedures.
Document system configurations and troubleshooting steps.
Ensure processes are standardized and repeatable.
Perform application configuration changes, workflow updates, and other technical enhancements within supported platforms.
Support small enhancement requests or business rule updates.
Coordinate with admins or developers for larger changes.
Conduct deeper investigations into recurring or critical issues.
Document root causes and long-term fixes.
Identify trends in incidents to prevent future problems.
Collaborate with engineering to implement permanent solutions.
Lead or facilitate post-incident reviews for significant incidents and track corrective actions through completion.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.

QUALIFICATIONS:

Ability to lead technical discussions and communicate complex incidents, risks, root causes, and remediation plans to technical and non-technical stakeholders, including leadership.
Exercises independent judgment in ambiguous or high-impact situations; assesses business impact, technical risk, and urgency to determine appropriate response and escalation strategies. Effective conflict resolution and technical problem-solving skills
Advanced technical knowledge related to:
Infrastructure & network design, support, and troubleshooting
Windows and Linux systems administration
Asset management tools (such as ServiceNow, Snipe-IT, and Lansweeper)
Remote administration tools (such as Bomgar and Intune)
Task/project management and report tools (such as PowerBI and Click-Up)
Automation tools and platforms (such as scripts and Power Automate)
SQL database creation, modification, querying, troubleshooting, and ongoing support
HTML programming and maintenance of web-based application content or interfaces
Workflow design, configuration, automation, and troubleshooting within enterprise applications
Experience with technical audits and compliance frameworks for policies and standards (especially cyber and privacy)
Experience with development and maintenance of technical documentation
Experience supporting large corporate enterprise systems, integrations, databases and workflows, including the design and modification of business process workflows.
Strong analytical skills with the ability to interpret data, identify trends, and support insights generation.
Support evaluation, testing, and implementation of application enhancements and process improvements.

EDUCATION:

Bachelor’s degree in MIS, Business or IT is required.

EXPERIENCE:

3+ years of experience in application support, IT support, or a related technical role; or equivalent combination of education and experience.
Advanced experience troubleshooting software applications, system integrations, or enterprise platforms.
Familiarity with ticketing systems (such as ServiceNow, Jira, or similar).
Experience working with logs, error analysis, and basic debugging techniques.
Exposure to incident management and root cause analysis processes.
Experience with HTML programming and workflow development within enterprise applications of business systems.
Experience with PMWeb programming and administration, including workflow development, SQL, HTML and application configuration, preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Apply About employer

Report this job