Jobs in the United States

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Added just now
Associate Digital Sales Representative IV
ADP
Florham Park, NJ · Coraopolis, PA · Allentown, PA
As a Digital Sales Associate, you will sell ADP's Retirement Services 401(k) solutions over the phone using virtual technologies. With a little help from our top-notch sales training,…
Added just now
UD
Assistant Project Manager
Unified Door and Hardware Group
Port Washington, NY
- $35 to $48 USD / hour
…committed to operational excellence, innovation, and employee development. As the organization continues to grow and evolve we are investing in strong, forward-thinking talent to support…
Added just now
UD
Sales Representative
Unified Door and Hardware Group
Port Washington, NY
- $87,500 to $105,000 USD / year
…committed to operational excellence, innovation, and employee development. As the organization continues to grow and evolve we are investing in strong, forward-thinking talent to support…
Added just now
Senior Financial Analyst
Quantum Health, Inc.
Dublin, OH
Development: Up to $5,250 annually in tuition reimbursement, certification and continuing education support, paid training, and leadership development.
Added 1 min ago
Manufacturing Engineer (Entry-Level or Associate)
The Boeing Company
Berkeley, MO
Our teams are currently hiring for a broad range of experience levels including Entry-Level and Associate Manufacturing Engineers.
Added 1 min ago
GC
ASST-TCHR PRE K
Guilford County Schools
Greensboro, NC
- $15.96 USD / hour
(A) Have a high school diploma or its equivalent and shall either: (1) hold a Child Development Associate (CDA) credential; or
Added 1 min ago
Quality Assurance RN
Brookdale Senior Living Inc.
Shawnee, KS · Overland Park, KS · Kansas City, KS · Kansas City, MO
Career Growth/Development, join our leadership mentoring program
Added 1 min ago
LPN / LVN - PRN
Brookdale Senior Living Inc.
Wilton, CT
LPN or LVN License Required per state regulations
Added 1 min ago
Caregiver
Brookdale Senior Living Inc.
Seattle, WA
…find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life…
Added 1 min ago
LPN-Director of Nursing
Brookdale Senior Living Inc.
Sarasota, FL
The Director of Nursing candidate must have previous assisted living and memory care experience
Added 1 min ago
Certified Nursing Assistant CNA
Brookdale Senior Living Inc.
Charlotte, NC
…find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life…
Added 1 min ago
Server
Brookdale Senior Living Inc.
Attleboro, MA
…find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life…
Added 1 min ago
Medication Technician
Brookdale Senior Living Inc.
Saint Augustine, FL · St Augustine, FL · Palm Coast, FL
Based on state regulation, completion of training/certification is required
Added 1 min ago
RN Weekend Supervisor
Brookdale Senior Living Inc.
Homewood, AL · Birmingham, AL
…find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life…
Added 1 min ago
CDL Driver
Brookdale Senior Living Inc.
Garden Grove, CA
Must have a valid state driver’s license with a good driving record
Added 1 min ago
UG
Full-Time Faculty Assistant or Associate Professor Legal Studies
UMass Global
Remote, United States
- $105,000 to $120,000 USD / year
- Full-time
UMass Global invites applications for a full-time, non-tenure-track faculty position at the rank of Assistant or Associate Professor in the School of Arts and Sciences, supporting the Legal…
Added 1 min ago
ER
Patient Access Associate Specialist - PRN
Ensemble RCM LLC
Bristol, TN
- $17 to $18.15 USD / hour
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off,…
Added 1 min ago
CS
Office Administrator
Cape Senior Home Healthcare
Barnstable, MA
- $55,000 to $70,000 USD / year
Growth Opportunities: Be part of a growing company with opportunities for professional development.
Added 1 min ago
Strategy and Performance Lead
USA - 3383 Shire Human Genetic Therapies, Inc.
MA
Employees in hybrid roles are required to work on-site a minimum of three (3) days per week
Added 1 min ago
Clinical Supervisor
Sage Counseling Inc
Tucson, AZ
Contribute to program development, implementation, and evaluation; assist with required monthly and annual reporting.
Added 1 min ago
Sr. Associate, Systems Engineer
L3Harris Technologies
Clifton, NJ
Job Title: Electronic Warfare, Sr. Associate, Systems Engineering
Added 1 min ago
Claim Executive, Bond & SI
Travelers Indemnity Co
Melville, NY · Chantilly, VA · Kansas City, MO · St. Louis, MO
What is a Must Have
Added 2 mins ago
Seasonal Sales Associate - North County Mall
Claires Essentials LLC
Escondido, CA
As a Sales Associate, you are both a brand ambassador and a certified Piercing Specialist, delivering safe, professional piercing services while creating welcoming, energetic, and…
Added 2 mins ago
CE
Sales Associate
Claires Essentials LLC
Fort Smith, AR
- From $14 USD / hour
As a Sales Associate, you are both a brand ambassador and a certified Piercing Specialist, delivering safe, professional piercing services while creating welcoming, energetic, and…
Added 2 mins ago
Warehouse Associate
Varsity Brands
Memphis, TN
…environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its…

Universal Data Inc

Helpdesk Administrator I

New Orleans, LA, United States

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

BASIC PURPOSE

Helpdesk Administrator I is responsible for, but not limited to, handling first level support of service requests by telephone, email, chat or onsite. This position is also responsible for dispatching service tickets that cannot be resolved at the Help Desk I level. These services are typically provided for company supported computer applications and platforms. Provides "break -fix" support for PC hardware and software. The Helpdesk Administrator I is prepared to answer the most commonly asked questions or provide resolutions that often belong in an FAQ or knowledge base. If the issue isn't resolved, the Helpdesk Administrator I will escalate the issue to the Helpdesk Administrator II. This position may also provide onsite support for projects led by System and Network Engineers. This position will have a basic understanding of helpdesk policies and procedures, printers, switches, routers, firewalls, VLANS, VOIP.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provides Windows OS Desktop support
Provides Microsoft Office Suite installation and support
Provides Printer / Scanner Desktop Installation and support
Provides Desktop Hardware replacement / installation
Provides Desktop setup, configuration, and installation
Provides Windows Desktop OS patching, upgrade, and PC migration
Provides Mobile device support setup/configuration
Ticket dispatching
Desktop application support and vendor coordination for troubleshooting
Basic ability to support the following (as examples): o UPS battery backups o Switches o Routers/Firewalls o Cabinets / Patch Panels o Access Points
Basic troubleshooting of wireless connectivity
Makes basic changes to Cisco VOIP handsets
Assist with deployments of network projects
≥80% of remote support
All other duties as assigned.
Maintains professional and technical knowledge via professional development and maintaining certifications

BEHAVIORAL COMPETENCIES

Communication: Excellent ability in requirements gathering, documentation and articulating technical and functional contents to technical and non-technical audiences
Leadership: Foster a high-performance culture characterized by service leadership, collaboration and transparency that will result in strong team morale, effective talent utilization, and partnership across functional areas of the organization.
Composure: Works well under pressure and in stressful situations.
Customer Focus: Strong customer service skills; must possess a "can do" and team oriented attitude. Responds with a sense of urgency, solicits feedback to improve service, responds to requests for assistance and meets commitments.
Ethics/values: Works by UDI's core values.
Initiative/Action Oriented: Acts on priorities, problems and opportunities to achieve individual results in a proactive and timely manner. Functions well in multi -tasking environment. Adopts course if current one is not working.
Integrity/Trust: Is accountable and maintains the confidentiality of UDI's corporate data.
Interpersonal Skills: Works well with others; builds relationships; uses diplomacy and tact; works effectively with the management team and respect differences of opinion.
Motivating Others: Creates an environment in which people are inspired to do their best and feel they belong. Sets appropriate example for others.
Planning/Goal Setting: Plan, organize, and set goals.
Problem Solving: Solution-driven, flexible and creative in problem solving.
Self-development: Strong commitment to ongoing professional development.

KNOWLEDGE, SKILLS, ABILITIES

Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data.
Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Language Comprehension and Expression: Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective and persuasive presentations to management, customers, and staff.
Managing Change and Flexibility: Ability to multi-task while setting appropriate priorities to achieve goals. Includes ability to adapt to changes in the work environment, manage competing demands and can deal with frequent change, delays or unexpected events.
Organization: Ability to plan and organize; including the ability to anticipate tasks, set priorities, and meet strict timelines under considerable changes in priorities at times.
Investigative/Reasoning: Ability to define problems, collects data, establishes facts, and draw valid conclusions.
Responsibility and Accountability: The ability to meet commitments made to yourself and others; keeping promises you make, and acknowledging and accepting the choices you have made, the actions you have taken, and the results they have led to. Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations.

MINIMUM QUALIFICATIONS

High School Diploma or equivalent required. Associate Degree in Information Technology or related field preferred.
Previous computer technical support preferred.
Must possess current CompTIA A+, Network+ or Security + certification (to be obtained within first 90 days if not currently certified).
Basic knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
Understanding of Active Directory to unlock and reset passwords.
Proficient with troubleshooting Windows Operating systems.
Ability to troubleshoot and resolve email issues, specifically MS Outlook.
Ability to communicate clearly and professionally, both verbally and in writing.
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.

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Jobs in the United States