Jobs in the United States

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Retail Sales Consultant - Part Time - Dolphin Mall Outlets - Miami, FL
Swarovski Retail Ventures
Miami, FL
- Part-time
Stay up to date with brand products knowledge, using digital tools to enhance the customer experience
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Retail Sales Consultant - Part Time - Garden City Center - Cranston, RI
Swarovski Retail Ventures
Cranston, RI
- Part-time
Stay up to date with brand products knowledge, using digital tools to enhance the customer experience
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Retail Sales Consultant - Part Time - Scottsdale Quarter - Scottsdale, AZ
Swarovski Retail Ventures
Scottsdale, AZ
- Part-time
Stay up to date with brand products knowledge, using digital tools to enhance the customer experience
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Retail Sales Consultant - Part Time - Menlo Park Mall - Edison, NJ
Swarovski Retail Ventures
Edison, NJ
- Part-time
Stay up to date with brand products knowledge, using digital tools to enhance the customer experience
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Retail Sales Consultant - Part Time - Tanger Outlets - Glendale, AZ
Swarovski Retail Ventures
Glendale, AZ
- Part-time
Stay up to date with brand products knowledge, using digital tools to enhance the customer experience
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Retail Sales Consultant - Part Time - Southdale Center - Edina, MN
Swarovski Retail Ventures
Edina, MN
- Part-time
Stay up to date with brand products knowledge, using digital tools to enhance the customer experience
Added just now
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Retail Sales Consultant - Full Time - Mall of America - Bloomington, MN
Swarovski Retail Ventures
Bloomington, MN
- Full-time
Stay up to date with brand products knowledge, using digital tools to enhance the customer experience
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Retail Sales Consultant - Seasonal - Pheasant Lane Mall - Nashua, NH
Swarovski Retail Ventures
Nashua, NH
Stay up to date with brand products knowledge, using digital tools to enhance the customer experience
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Retail Sales Consultant - Seasonal - The Shops at Skyview - Flushing, NY
Swarovski Retail Ventures
Flushing, NY
Stay up to date with brand products knowledge, using digital tools to enhance the customer experience
Added just now
Retail Sales Consultant - Seasonal - Columbus Circle Kiosk - New York, NY
Swarovski Retail Ventures
NY
Stay up to date with brand products knowledge, using digital tools to enhance the customer experience
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Retail Sales Consultant - Seasonal - Woodland Hills Mall - Tulsa, OK
Swarovski Retail Ventures
Tulsa, OK
Stay up to date with brand products knowledge, using digital tools to enhance the customer experience
Added just now
AH
Quality Analyst
Alameda Health System
Oakland, CA
- $43.08 to $71.81 USD / hour
…consolidates information from databases, business intelligence tools and other applicable software and presents actionable findings to operational and clinical…
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Pharmaceutical Field Sales Representative
Ashfield Healthcare, LLC
Oklahoma City, OK
- $67,000 to $124,000 USD / year
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Regional Field Support Representative
Ashfield Healthcare, LLC
Kansas City, MO
- $60,000 to $90,000 USD / year
Must have an automobile with insurance coverage in compliance with company guidelines
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AI Solutions Engineer-Wealth Management Marketing
JPMC page
Columbus, OH
…integrations using approved enterprise AI platforms, low-code tools, APIs, and Python scripting. You’ll work directly with the teams using these solutions, evaluate their effectiveness, and…
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Visual Designer, Events – Wealth Management Marketing
JPMC page
Columbus, OH
Use AI-assisted design and production tools where they improve speed or quality, and share effective practices with the team.
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Retail Sales Specialist - Appliances
Best Buy
Winston-Salem, NC
Prioritize activities based on urgency and importance, set realistic deadlines and use tools and techniques to manage time effectively
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Security Supervisor
PIONEERS MEMORIAL HEALTHCARE DISTRICT
Brawley, CA
Must possess direct understanding of IVHD’s goals and metrics
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Enterprise Architect
Sorenson Communications, LLC
Salt Lake City, UT
Define and maintain the enterprise technology standards catalog covering approved platforms, frameworks, integration patterns, and tools.
Added 1 min ago
Maintenance Supervisor - Trails at Summer Creek
Pegasus Residential
Fort Worth, TX
Must have valid Driver’s License
Added 1 min ago
CC
Sage Intacct Implementations Functional Lead, Manager
CrossCountry Consulting
Remote, United States
- $115,000 to $170,000 USD / year
Sage Intacct Implementation Specialist certification required
Added 1 min ago
CB
1st Shift Production Associate
Cornerstone Building Brands
Dallas, TX
- $17 USD / hour
Morning shift: Monday to Friday, 6AM start time
Added 1 min ago
CB
Instructional Aide II
ChanceLight Behavioral Health, Therapy, & Education
Chino Hills, CA
- $22 to $25 USD / hour
Added 1 min ago
Customer Operations Lead
Modaxo Inc
Remote, United States
This Job Posting is for a current vacancy within our organization. AI tools will not be used at any stage of the screening, assessing or selection process. Should you be interviewed for…
Added 1 min ago
Maintenance Technician
SMT INC
Raleigh, NC
· Maintain and repair welding equipment, cranes, conveyors, power tools, and production machinery

Universal Data Inc

Escalation Engineer

New Orleans, LA, United States

Apply on udi.isolvedhire.com About employer

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

OVERVIEW

At Universal Data our number one goal is to Create Raving Fans. The Escalation Engineer plays an important role in making this happen through technical skills, teamwork, and emphasis on putting the customers' needs first.

The Escalation Engineer handles day to day support of customer issues, serving as an escalation point, and assists in managing our contract client environments. Our business works with different organizations in various industries. As an Escalation Engineer, it is important that you can work with different technologies while being able to identify solutions that will improve our client's environment.

The ideal candidate for the Escalation Engineer position will possess exceptional technical and interpersonal skills, be highly organized and motivated, and able to form working and trustworthy relationships with our end users.

This position will present you with new and interesting challenges that will test you technical abilities as well as your problem-solving skills. When help is needed, the Escalation Engineer will be able to turn to the Service Coordinator, other team members, or the Director of Operations for additional guidance and support.

RESPONSIBILITIES & TASKS

Customer Service

Work on and resolve escalated Helpdesk Tickets
Delight our Clients with a friendly, quick, and helpful experience
Assist Clients with identifying areas of improvement

Use of our Ticketing System

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Managing and recording all work through our Ticketing System
Make sure that Client Documentation is well maintained
Make sure that Client Inventory remains updated
Complete routine Proactive maintenance to better manage client's environments

Project Work

From time to time the projects team may need additional resource to help deliver projects assistance

Communication, Reporting & Risk

Create and maintain documentation
Escalate tickets that require Project Team support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Timesheets & Expense reports as indicated on their SOPs
Identify, Communicate and Mitigate potential risks to the Director of Operations and Clients

Team Work

Follow the schedule provided by the Service Coordinator
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow all our Security Procedures and keeping a vigilant eye for security issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Coordinator, Director of Operations or CIO

SKILLS AND ATTRIBUTES

Desired

A love of (and ability to) solve problems and challenges
Great communication skills, founded in being a good listener
Understanding of support tools, techniques and how technology is used to provide srvices
Understanding of operating systems, business applications, printing systems and network systems
Diagnosis skill of technical issues related of end-user hardware & software and network devices
Experience and understanding of structured cabling (tidy cable management is a must)
Experience installing and maintaining networking and VoIP equipment
Experience and knowledge of working with the Microsoft 365 Platform
Experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
Experience working with vendors for expedited troubleshooting of hardware and software systems
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Professional IT Certifications
Client Experience Certifications
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business

PERKS

Health Insurance Plans as well as other health benefits
Incentives for reaching Team and Company Goals
Career Development Plan to assist in your professional growth
An easy-going environment and culture
The flexibility to work from home (we run a Hybrid office)
Company provided IT Equipment

Apply on udi.isolvedhire.com About employer

More about this job

Skills

Teamwork
Interpersonal skills
Problem solving
Technical support
Documentation
Adhere to standard procedures
Microsoft 365
Troubleshooting

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Work requirements

Jobs in the United States