Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Lead PAM Cybersecurity Engineer
Caesars Entertainment
Las Vegas, NV · Reno, NV
Excellent communication skills with the ability to collaborate effectively with cross-functional teams and present technical information to n
Added just now
CE
Maintenance Engineer - Facilities - Full Time (Caesars Palace LV)
Caesars Entertainment
Las Vegas, NV
- Full-time
The Maintenance Engineer is responsible for maintaining the efficient operation, safety, and functionality of all building systems and equipment. This role performs timely repairs and…
Added just now
Sr. Project Engineer - Controls
Mars Wrigley Conf. (MCNA)
United States
5-10+ years' experience in a comparable technical position - food, beverage, pharmaceutical or related industry preferable.
Added just now
RD
Forward Deployed Engineer (NYC)
Rox Data Corp
New York City, NY
- $180,000 to $200,000 USD / year
As a Forward Deployed Engineer at Rox, you’ll work directly with the world’s top revenue teams to bring AI native workflows to life. This is a high ownership, technical role with a platform…
Added just now
A
ASP.NET Services Engineer
Aretum
Remote, United States
- $110,000 to $140,000 USD / year
Aretum is seeking a skilled ASP.NET Services Engineer to support a federal civilian client. This role will focus on building and maintaining backend services, APIs, database integrations,…
Added 1 min ago
Mechanical Engineer
HEICO
Derby, KS
…engineering position where the individual will review customer technical requirements, design electromechanical components and assemblies, create engineering drawings, and provide…
Added 1 min ago
Associate Process Engineer - API (Recovery) NIGHTS
Novo Nordisk
Clayton, NC
Must be able to be on your feet for up to a 12-hour shift
Added 1 min ago
Controls Engineer - Hardware Designer
Davis Standard
Fulton, NY · Pawcatuck, CT
Self-starter with the ability to manage changing requirements and develop technical solutions independently.
Added 1 min ago
Sr. Systems Engineer (New Kensington, PA)
Philips
New Kensington, Pennsylvania, United States, PA
For our office-based teams, this means working in-person at least 3 days per week · For this position, you must reside in or within commuting distance to New Kensington, PA
Added 3 mins ago
Principal Consultant - Software Engineer
Torq
Plano, TX
…software solutions. We’re looking for a Principal Software Engineer to help lead these efforts - someone who combines architectural depth, technical breadth, and the ability to mentor and…
Added 3 mins ago
Managing Consultant Engineer - ServiceNow - Digital Velocity
CDW Technologies, LLC
Remote, United States
The Managing Consulting Engineer makes innovative and ingenious contributions to ServiceNow specific solution/product design and implementation, based on understanding of applicable…
Added 3 mins ago
Consulting Engineer – Government Cloud Managed Services
CDW Technologies, LLC
Remote, United States
The Consulting Engineer – Government Cloud Managed Services is responsible for implementing, onboarding, and operationalizing Managed Services for customers operating within regulated…
Added 3 mins ago
Senior Factory Automation Electrical Systems Engineer Team Lead
The Boeing Company
Berkeley, MO
Boeing Global Services (BGS) is seeking a Senior Factory Automation Electrical Systems Engineer Team Lead to lead our team in Berkeley, Missouri. In this role, you will join a team of…
Added 3 mins ago
Mid-Level Systems Engineer
The Boeing Company
Hazelwood, MO
Boeing Global Services (BGS) Engineering team, MQ-25 Program, is seeking a Mid-Level Systems Engineer in Hazelwood, Missouri. This role will focus on Systems Engineering activities such as…
Added 3 mins ago
Principal Engineer
Greenpoint Technologies
Bothell, WA
Provides technical leadership and direction for electrical systems design on aircraft modifications and completions, ensuring designs meet client and company requirements and applicable…
Added 3 mins ago
Field Service Engineer
Synopsys
Sunnyvale, CA
Bachelor’s degree in Electrical Engineering, Computer Engineering or related field preferred, or equivalent hands-on technical experience.
Added 3 mins ago
Senior Staff Consulting Engineer, Electromagnetics, Power & Systems
Synopsys
Sunnyvale, CA
…communication and consulting skills. You translate complex technical needs into practical strategies, lead workshops and consulting engagements with engineering teams and executive…
Added 4 mins ago
Compression Engineer III
Spitzer Industries
Houston, TX
The role of Compression Engineer III is responsible for engineering support and design by performing a variety of tasks including, but not limited to, compressor performance analysis,…
Added 4 mins ago
Controls Engineer
BorgWarner Industrial Solutions LLC
Hendersonville, NC
Electrical Controls Engineer (Industrial Solutions)
Added 4 mins ago
Maintenance Technician
HM Alpha Hotels & Resorts
Houston, TX
Stay accessible to Front Desk and Chief Engineer.
Added 4 mins ago
BP
Applications Engineer - Membrion
BLANKSLATE Partners
Remote, United States
- $90,000 to $145,000 USD / year
Are you an engineer who loves solving problems that don't have obvious answers?
Added 4 mins ago
A
IT Implementation Engineer
adecco
Newport News, VA
- $35 USD / hour
Adecco is currently assisting a local customer in their search for Associate Implementation Engineer positions in Newport News, VA. This is a great opportunity to further your existing…
Added 4 mins ago
AI Solutions Engineer-Wealth Management Marketing
JPMC page
Columbus, OH
Take AI from a promising idea to a tool that a marketing team uses every day. As an AI Solutions Engineer, you’ll work directly with content and creative teams to tackle repetitive tasks,…
Added 5 mins ago
Data Engineer
Kimball Midwest
Columbus, OH
…and operations products, is searching for an experienced Data Engineer to join our IT team. As a Kimball Midwest associate, you'll be part of a company built on long-term growth and strong…
Added 5 mins ago
Senior Construction Project Manager - 531144
Tuscaloosa, AL
Additional Required Department Minimum Qualifications: Must have valid U.S

Universal Data Inc

Escalation Engineer

New Orleans, LA, United States

Apply on udi.isolvedhire.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

OVERVIEW

At Universal Data our number one goal is to Create Raving Fans. The Escalation Engineer plays an important role in making this happen through technical skills, teamwork, and emphasis on putting the customers' needs first.

The Escalation Engineer handles day to day support of customer issues, serving as an escalation point, and assists in managing our contract client environments. Our business works with different organizations in various industries. As an Escalation Engineer, it is important that you can work with different technologies while being able to identify solutions that will improve our client's environment.

The ideal candidate for the Escalation Engineer position will possess exceptional technical and interpersonal skills, be highly organized and motivated, and able to form working and trustworthy relationships with our end users.

This position will present you with new and interesting challenges that will test you technical abilities as well as your problem-solving skills. When help is needed, the Escalation Engineer will be able to turn to the Service Coordinator, other team members, or the Director of Operations for additional guidance and support.

RESPONSIBILITIES & TASKS

Customer Service

Work on and resolve escalated Helpdesk Tickets
Delight our Clients with a friendly, quick, and helpful experience
Assist Clients with identifying areas of improvement

Use of our Ticketing System

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Managing and recording all work through our Ticketing System
Make sure that Client Documentation is well maintained
Make sure that Client Inventory remains updated
Complete routine Proactive maintenance to better manage client's environments

Project Work

From time to time the projects team may need additional resource to help deliver projects assistance

Communication, Reporting & Risk

Create and maintain documentation
Escalate tickets that require Project Team support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Timesheets & Expense reports as indicated on their SOPs
Identify, Communicate and Mitigate potential risks to the Director of Operations and Clients

Team Work

Follow the schedule provided by the Service Coordinator
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow all our Security Procedures and keeping a vigilant eye for security issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Coordinator, Director of Operations or CIO

SKILLS AND ATTRIBUTES

Desired

A love of (and ability to) solve problems and challenges
Great communication skills, founded in being a good listener
Understanding of support tools, techniques and how technology is used to provide srvices
Understanding of operating systems, business applications, printing systems and network systems
Diagnosis skill of technical issues related of end-user hardware & software and network devices
Experience and understanding of structured cabling (tidy cable management is a must)
Experience installing and maintaining networking and VoIP equipment
Experience and knowledge of working with the Microsoft 365 Platform
Experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
Experience working with vendors for expedited troubleshooting of hardware and software systems
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Professional IT Certifications
Client Experience Certifications
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business

PERKS

Health Insurance Plans as well as other health benefits
Incentives for reaching Team and Company Goals
Career Development Plan to assist in your professional growth
An easy-going environment and culture
The flexibility to work from home (we run a Hybrid office)
Company provided IT Equipment

Apply on udi.isolvedhire.com About employer

More about this job

Skills

Teamwork
Interpersonal skills
Problem solving
Technical support
Documentation
Adhere to standard procedures
Microsoft 365
Troubleshooting

Report this job

Work requirements

Jobs in the United States