Jobs in the United States

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BP
Applications Engineer - Membrion
BLANKSLATE Partners
Remote, United States
- $90,000 to $145,000 USD / year
Are you an engineer who loves solving problems that don't have obvious answers?
Added 1 min ago
D&
Senior DevOps Engineer (R-19897)
Dun & Bradstreet
Florham Park, NJ
- $120,300 to $202,300 USD / year
The Senior DevOps Engineer defines and governs cloud platform, DevOps, SRE, security, and AI enablement for D&B’s Solutions portfolio.
Added 2 mins ago
BM
EUX Associate L1 Engineer - Remote US Only
Blue Mantis
Remote, United States
- $19 to $21 USD / hour
The EUX - Associate Engineer provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident…
Added 3 mins ago
Plant Process Engineer
TRUCENT INC
Van Wert, OH
The Plant Process Engineer owns the performance of the Van Wert renewable chemical process - keeping it safe, reliable and efficient while leading the projects that grow it. You will split…
Added 4 mins ago
C
Principal Mechanical Engineer
Clera
San Francisco, CA
- $235,000 to $305,000 USD / year
- Experience with ruggedized hardware, real-world operating environments, and analysis such as FEA or hand calculations correlated against test data.
Added 4 mins ago
Injection Mold Set Up Technician - 3rd Shift
Phoenix Contact
Middletown, PA
The Mold Set Up Technician (hiring title: Manufacturing Engineer Technician I) is responsible for set up, heat up, start up, material handling, operating, quality control, troubleshooting,…
Added 5 mins ago
BP
Applications Engineer - Membrion
BLANKSLATE Partners
Remote, United States
- $90,000 to $145,000 USD / year
Are you an engineer who loves solving problems that don't have obvious answers?
Added 5 mins ago
Dual Hotel Chief Engineer
NCG Hospitality
Chandler, AZ
The Dual Hotel Chief Engineer position is more than a leadership role, it's an opportunity to make a meaningful impact on people, performance, and the guest experience. At Courtyard and…
Added 6 mins ago
Enterprise Data Solutions Manager
Cerro Wire LLC
Remote, United States
…Berkshire Hathaway while maintaining the focused, entrepreneurial operating culture of a market leader in its…
Added 7 mins ago
Head of Software Architecture
Power Factors
Remote, United States
Added 7 mins ago
Head of Software Architecture
Power Factors
Remote, United States
Added 7 mins ago
Head of Software Architecture
Power Factors
Remote, United States
Added 7 mins ago
T
Senior Software Engineer, Merchant Onboarding
Tabs
New York, NY
- $175,000 to $240,000 USD / year
Tabs is the AI Operating System for Revenue, built for modern finance and accounting teams. It combines deep revenue and accounting expertise with the agents and applications needed to run…
Added 8 mins ago
Structural Analysis Supervisor
Vertiv
Greenville, SC · Pelzer, SC
Support the coordination of the Structural Engineering team with the Lead Project Engineer and all other Engineering disciplines including Structural, Architectural, Thermal, Mechanical,…
Added 8 mins ago
Consulting/Principal Site Reliability Engineer
Reed Technology and Information Services LLC Company
Horsham, PA · Dayton, OH · Alpharetta, GA · NC
We're looking for a Consulting/Principal Site Reliability Engineer to guide our observability and reliability initiative for Government Systems, running on Azure Government. This is an…
Added 8 mins ago
O
Optical Hardware Qualification Engineer
Oracle
Santa Clara, CA
- $102,300 to $209,500 USD / year
-Contributes to knowledge base articles and standard operating procedures.
Added 8 mins ago
Sr. Platform Engineer
Insight
Chandler
The Platform Engineer supports logical turn-up, validation, troubleshooting, automation, and operational readiness for advanced AI infrastructure environments. This role focuses on the…
Added 9 mins ago
SO
Operating Engineer 1-2
State of Louisiana
Jackson, LA
- $18.38 to $33.08 USD / hour
ELMHS is looking for a skilled and motivated individual to join the team in the Maintenance Department as an Operating Engineer 1 or 2! The selected candidate will be responsible for the…
Added 9 mins ago
Senior Electrical Engineer 2 -- Energy & Industrial
Sargent & Lundy
Midland, TX
This position is based on a hybrid work schedule and will require in-office work 3 days per week
Added 9 mins ago
Sr. Platform Engineer
Insight Enterprises, Inc.
AZ
The Platform Engineer supports logical turn-up, validation, troubleshooting, automation, and operational readiness for advanced AI infrastructure environments. This role focuses on the…
Added 10 mins ago
Escalation Engineer
Universal Data Inc
New Orleans, LA
At Universal Data our number one goal is to Create Raving Fans. The Escalation Engineer plays an important role in making this happen through technical skills, teamwork, and emphasis on…
Added 10 mins ago
Information System Security Engineer
MIT Lincoln Laboratory
Lexington, MA
Assist in developing System Security Plans (SSPs) and associated artifacts such as network diagrams, architectural plans, operating system baselines, and standardized configurations
Added 12 mins ago
ST
Mission Operations Engineer (Program)
Saronic Technologies
Virginia Beach, VA
- $130,000 USD / year
As a Mission Operations Engineer, you will be hands-on with the deployment, validation, and iterative improvement of our autonomous surface vessels. You will be a member of the Integrity &…
Added 12 mins ago
Software Engineering Manager, Eval Infra, Quality Platform, Gemini Cloud Operator, Agentic AI
Google
Sunnyvale, CA
Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical…
Added 13 mins ago
IT Project Engineer
Insight Recruitment
Columbus, NE
We're partnering with a growing technology services organization seeking an IT Project Engineer who enjoys hands-on implementation, solving technical challenges, and working directly with…

Universal Data Inc

Escalation Engineer

New Orleans, LA, United States

Apply on udi.isolvedhire.com About employer

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

OVERVIEW

At Universal Data our number one goal is to Create Raving Fans. The Escalation Engineer plays an important role in making this happen through technical skills, teamwork, and emphasis on putting the customers' needs first.

The Escalation Engineer handles day to day support of customer issues, serving as an escalation point, and assists in managing our contract client environments. Our business works with different organizations in various industries. As an Escalation Engineer, it is important that you can work with different technologies while being able to identify solutions that will improve our client's environment.

The ideal candidate for the Escalation Engineer position will possess exceptional technical and interpersonal skills, be highly organized and motivated, and able to form working and trustworthy relationships with our end users.

This position will present you with new and interesting challenges that will test you technical abilities as well as your problem-solving skills. When help is needed, the Escalation Engineer will be able to turn to the Service Coordinator, other team members, or the Director of Operations for additional guidance and support.

RESPONSIBILITIES & TASKS

Customer Service

Work on and resolve escalated Helpdesk Tickets
Delight our Clients with a friendly, quick, and helpful experience
Assist Clients with identifying areas of improvement

Use of our Ticketing System

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Managing and recording all work through our Ticketing System
Make sure that Client Documentation is well maintained
Make sure that Client Inventory remains updated
Complete routine Proactive maintenance to better manage client's environments

Project Work

From time to time the projects team may need additional resource to help deliver projects assistance

Communication, Reporting & Risk

Create and maintain documentation
Escalate tickets that require Project Team support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Timesheets & Expense reports as indicated on their SOPs
Identify, Communicate and Mitigate potential risks to the Director of Operations and Clients

Team Work

Follow the schedule provided by the Service Coordinator
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow all our Security Procedures and keeping a vigilant eye for security issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Coordinator, Director of Operations or CIO

SKILLS AND ATTRIBUTES

Desired

A love of (and ability to) solve problems and challenges
Great communication skills, founded in being a good listener
Understanding of support tools, techniques and how technology is used to provide srvices
Understanding of operating systems, business applications, printing systems and network systems
Diagnosis skill of technical issues related of end-user hardware & software and network devices
Experience and understanding of structured cabling (tidy cable management is a must)
Experience installing and maintaining networking and VoIP equipment
Experience and knowledge of working with the Microsoft 365 Platform
Experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
Experience working with vendors for expedited troubleshooting of hardware and software systems
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Professional IT Certifications
Client Experience Certifications
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business

PERKS

Health Insurance Plans as well as other health benefits
Incentives for reaching Team and Company Goals
Career Development Plan to assist in your professional growth
An easy-going environment and culture
The flexibility to work from home (we run a Hybrid office)
Company provided IT Equipment

Apply on udi.isolvedhire.com About employer

More about this job

Skills

Teamwork
Interpersonal skills
Problem solving
Technical support
Documentation
Adhere to standard procedures
Microsoft 365
Troubleshooting

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Work requirements

Jobs in the United States