Jobs in the United States

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AI Solutions Engineer-Wealth Management Marketing
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…connectors, and add custom scripting when needed to extend platform…
Added 1 min ago
Enterprise Architect
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While domain-specific architects (such as AI Architects or Data Architects) focus on specialized technology and solution capabilities, the Enterprise Architect ensures these architectures…
Added 1 min ago
CC
Sage Intacct Implementations Functional Lead, Manager
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Remote, United States
- $115,000 to $170,000 USD / year
Sage Intacct Implementation Specialist certification required
Added 1 min ago
Glass Specialist
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12 hour shift
Added 1 min ago
Customer Experience Manager
Cisco
New York, NY
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Added 1 min ago
Customer Operations Lead
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Remote, United States
…RISC (Risk, Incident & Safety Compliance) is a cloud-based platform built specifically for transit agencies to manage incidents, hazards, risks, audits and safety compliance in one place,…
Added 2 mins ago
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Senior Technical Consultant - Network SecOps
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Remote, United States
- $180,000 to $210,000 USD / year
…Responsible for the technical execution of the Palo Alto Cortex platform (XSIAM, XSOAR), the CrowdStrike Falcon platform (Next-Gen SIEM, Falcon Fusion SOAR), and Google SecOps deployments…
Added 2 mins ago
Senior Machine Learning Engineer
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The Central AI organization constructs the fundamental infrastructure, data pipeline, frameworks, models, and other capabilities to expedite AI feature development throughout the entire…
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National Director, Business Development
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At the center of this ecosystem is Simon Media Network (SMN), Simon's commerce media platform. Powered by 200+ destinations, 1.2B annual visits, and first-party behavioral data, SMN enables…
Added 3 mins ago
Customer Success Architect
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Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and…
Added 3 mins ago
BM
Microsoft Presales Architect - MA/NH/RI/CT/ME Area
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Remote, United States
- $190,000 to $205,000 USD / year
Serve as a subject matter expert for Microsoft solutions across Azure, Microsoft 365, Security, Identity, Devices, Data, and related platform services.
Added 3 mins ago
Business Development Specialist (Enterprise Healthcare Software)
MSA
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MSA's Life Sciences division developed EDITLife® - an industry-leading data and workflow management platform that is transforming healthcare by supporting Solid Organ Transplant programs,…
Added 3 mins ago
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Software Product Manager- WXP Care Packs
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- $105,050 to $161,800 USD / year
…Service Delivery Partner integration experience into the WXP platform - specifically how Service Delivery Partners onboard, integrate, and manage a WXP offering that includes a HW Service…
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Commercial PC HP BIOS Product Manager
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Spring, TX
- $147,050 to $230,850 USD / year
Take on separately assigned cross platform initiatives
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Senior Underwriter, E&S Property
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Added 3 mins ago
Jr. SQL Developer
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Buffalo, NY
We offer a hybrid work schedule, requiring two full days per week in the office, with flexibility to work remotely or in office the remaining days
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Technology Transformation Associate - Winter 2027
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Analyze complex quantitative / qualitative data and synthesize output.
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Applied Data Researcher
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CA • New York, NY
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life - whether you're…
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Technology Transformation Associate - Winter 2027
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- $90,000 USD / year
Analyze complex quantitative / qualitative data and synthesize output.
Added 3 mins ago
Technology Transformation Associate - Winter 2027
Grant Thornton
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Analyze complex quantitative / qualitative data and synthesize output.
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Technology Transformation Associate - Winter 2027
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Chicago, IL
- $90,000 USD / year
Analyze complex quantitative / qualitative data and synthesize output.
Added 5 mins ago
Renewals Manager
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Master the Platform’s Full Commercial Impact: Develop deep fluency across the VTS ecosystem (VTS Lease, Asset Intelligence, Market, and Data) to quantify realized ROI and build compelling,…
Added 6 mins ago
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Full Time - Back End Clerk - Day
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Added 6 mins ago
Enterprise Data Solutions Manager
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The Enterprise Data Solutions Manager builds the governed data products, Power BI solutions and applied AI tools that Cerrowire teams use to make decisions. Working in Microsoft Fabric and…
Added 6 mins ago
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Client Partner, Ads Solutions - Technology
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- $239,000 to $273,000 USD / year
…meaningful advertising solutions, and drive long-term growth on the platform while maintaining strong standards for user trust and platform…

Universal Data Inc

Escalation Engineer

New Orleans, LA, United States

Apply on udi.isolvedhire.com About employer

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

OVERVIEW

At Universal Data our number one goal is to Create Raving Fans. The Escalation Engineer plays an important role in making this happen through technical skills, teamwork, and emphasis on putting the customers' needs first.

The Escalation Engineer handles day to day support of customer issues, serving as an escalation point, and assists in managing our contract client environments. Our business works with different organizations in various industries. As an Escalation Engineer, it is important that you can work with different technologies while being able to identify solutions that will improve our client's environment.

The ideal candidate for the Escalation Engineer position will possess exceptional technical and interpersonal skills, be highly organized and motivated, and able to form working and trustworthy relationships with our end users.

This position will present you with new and interesting challenges that will test you technical abilities as well as your problem-solving skills. When help is needed, the Escalation Engineer will be able to turn to the Service Coordinator, other team members, or the Director of Operations for additional guidance and support.

RESPONSIBILITIES & TASKS

Customer Service

Work on and resolve escalated Helpdesk Tickets
Delight our Clients with a friendly, quick, and helpful experience
Assist Clients with identifying areas of improvement

Use of our Ticketing System

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Managing and recording all work through our Ticketing System
Make sure that Client Documentation is well maintained
Make sure that Client Inventory remains updated
Complete routine Proactive maintenance to better manage client's environments

Project Work

From time to time the projects team may need additional resource to help deliver projects assistance

Communication, Reporting & Risk

Create and maintain documentation
Escalate tickets that require Project Team support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Timesheets & Expense reports as indicated on their SOPs
Identify, Communicate and Mitigate potential risks to the Director of Operations and Clients

Team Work

Follow the schedule provided by the Service Coordinator
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow all our Security Procedures and keeping a vigilant eye for security issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Coordinator, Director of Operations or CIO

SKILLS AND ATTRIBUTES

Desired

A love of (and ability to) solve problems and challenges
Great communication skills, founded in being a good listener
Understanding of support tools, techniques and how technology is used to provide srvices
Understanding of operating systems, business applications, printing systems and network systems
Diagnosis skill of technical issues related of end-user hardware & software and network devices
Experience and understanding of structured cabling (tidy cable management is a must)
Experience installing and maintaining networking and VoIP equipment
Experience and knowledge of working with the Microsoft 365 Platform
Experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
Experience working with vendors for expedited troubleshooting of hardware and software systems
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Professional IT Certifications
Client Experience Certifications
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business

PERKS

Health Insurance Plans as well as other health benefits
Incentives for reaching Team and Company Goals
Career Development Plan to assist in your professional growth
An easy-going environment and culture
The flexibility to work from home (we run a Hybrid office)
Company provided IT Equipment

Apply on udi.isolvedhire.com About employer

More about this job

Skills

Teamwork
Interpersonal skills
Problem solving
Technical support
Documentation
Adhere to standard procedures
Microsoft 365
Troubleshooting

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Work requirements

Jobs in the United States