Jobs in the United States

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Quality Analyst
Alameda Health System
Oakland, CA
- $43.08 to $71.81 USD / hour
SUMMARY: Facilitates ongoing measurement, data optimization, reporting, and information dissemination with a focus on data integrity, integration, standardization, analysis, and…
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Pharmaceutical Field Sales Representative
Ashfield Healthcare, LLC
Oklahoma City, OK
- $67,000 to $124,000 USD / year
…workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with…
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Regional Field Support Representative
Ashfield Healthcare, LLC
Kansas City, MO
- $60,000 to $90,000 USD / year
Must have an automobile with insurance coverage in compliance with company guidelines
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Quality SME, Production & Process Controls
Baxter Healthcare Corporation
Marion, NC
…believe in. You can absorb and act on complex procedures and data and train your team or peers if needed. You take pride in getting things done quickly without sacrificing safety or…
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Integration Specialist (Electrical)
Tate - Open
Glasgow, KY · Pocahontas, AR
Tate Americas is a key business within Kingspan Data Solutions and is at the forefront of delivering integrated solutions to the rapidly expanding data center market. We combine engineering…
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AI Solutions Engineer-Wealth Management Marketing
JPMC page
Columbus, OH
Working proficiency in Python for scripting, data handling, API calls, and light integration work. A software engineering background is not required, but you should be able to follow…
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Account Specialist II- Safe Box Vault
JPMC page
San Antonio, TX
…provide status updates and resolve inquiries, process and verify data entries, and maintain required documentation. Additional responsibilities include responding to internal emails,…
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Child & Adolescent Psychiatrist
LifeStance Health
Glendale, CA
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Security Supervisor
PIONEERS MEMORIAL HEALTHCARE DISTRICT
Brawley, CA
Must possess direct understanding of IVHD’s goals and metrics
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Enterprise Architect
Sorenson Communications, LLC
Salt Lake City, UT
While domain-specific architects (such as AI Architects or Data Architects) focus on specialized technology and solution capabilities, the Enterprise Architect ensures these architectures…
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Inside Sales/Customer Service Sales Rep (New Orleans)
CRESCENT CROWN DISTRIBUTING LLC
New Orleans, LA
Must have ability to show up on time and ready to work scheduled shifts
Added 1 min ago
CC
Sage Intacct Implementations Functional Lead, Manager
CrossCountry Consulting
Remote, United States
- $115,000 to $170,000 USD / year
Sage Intacct Implementation Specialist certification required
Added 1 min ago
Data Engineer
Kimball Midwest
Columbus, OH
…repair, and operations products, is searching for an experienced Data Engineer to join our IT team. As a Kimball Midwest associate, you'll be part of a company built on long-term growth and…
Added 1 min ago
Glass Specialist
Cornerstone Building Brands
Rocky Mount, VA
12 hour shift
Added 1 min ago
CB
Instructional Aide II
ChanceLight Behavioral Health, Therapy, & Education
Chino Hills, CA
- $22 to $25 USD / hour
…and contributing meaningful input through progress reports, data sheets, and tailored curriculum…
Added 1 min ago
Air Traffic Control Specialist - Olympia, WA (OLM)
Serco USA
Olympia, WA
Issue information such as runway usage, wind velocity/direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity
Added 1 min ago
Customer Experience Manager
Cisco
New York, NY
Must live within commuting distance and be able to work hybrid within the Greater New York Metropolitan locations and surrounding areas
Added 1 min ago
Director, Information Security
Cisco
Washington, DC
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions…
Added 1 min ago
Behavioral Health Consultant
Church Health
Memphis, TN
Working knowledge of EHR systems and data entry.
Added 1 min ago
Customer Operations Lead
Modaxo Inc
Remote, United States
Plan and execute data migration, from scoping through validation and production load.
Added 1 min ago
Medical Team Supervisor - Surgery
SPCA of Wake County
Raleigh, NC
Added 1 min ago
PM
Sales Receptionist
Paul Miller Inc.
PARSIPPANY, NJ
- $20 USD / hour
Records data in a customer tracking system and prepares weekly reports on potential customers for management.
Added 1 min ago
CC
Bilingual Collection Associate In House
Capital Credit LLC
Las Vegas, NV
- $22 to $27 USD / hour
Research client information and historical data on accounts
Added 1 min ago
A
Senior Technical Consultant - Network SecOps
AHEAD
Remote, United States
- $180,000 to $210,000 USD / year
Design and deploy SIEM architectures across on-premises, virtual, and cloud environments, including data ingestion strategy for log forwarders, syslog collectors, and cloud-native telemetry…
Added 2 mins ago
Registered Nurse - Intensive Care Unit at Lake Mary Hospital
Orlando Health
LAKE MARY, FL
…continuous nursing vigilance. Utilizes information and assessment data to anticipate and respond with confidence and adapt to rapidly changing patient conditions. Identifies and prioritizes…

Universal Data Inc

Escalation Engineer

New Orleans, LA, United States

Apply on udi.isolvedhire.com About employer

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

OVERVIEW

At Universal Data our number one goal is to Create Raving Fans. The Escalation Engineer plays an important role in making this happen through technical skills, teamwork, and emphasis on putting the customers' needs first.

The Escalation Engineer handles day to day support of customer issues, serving as an escalation point, and assists in managing our contract client environments. Our business works with different organizations in various industries. As an Escalation Engineer, it is important that you can work with different technologies while being able to identify solutions that will improve our client's environment.

The ideal candidate for the Escalation Engineer position will possess exceptional technical and interpersonal skills, be highly organized and motivated, and able to form working and trustworthy relationships with our end users.

This position will present you with new and interesting challenges that will test you technical abilities as well as your problem-solving skills. When help is needed, the Escalation Engineer will be able to turn to the Service Coordinator, other team members, or the Director of Operations for additional guidance and support.

RESPONSIBILITIES & TASKS

Customer Service

Work on and resolve escalated Helpdesk Tickets
Delight our Clients with a friendly, quick, and helpful experience
Assist Clients with identifying areas of improvement

Use of our Ticketing System

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Managing and recording all work through our Ticketing System
Make sure that Client Documentation is well maintained
Make sure that Client Inventory remains updated
Complete routine Proactive maintenance to better manage client's environments

Project Work

From time to time the projects team may need additional resource to help deliver projects assistance

Communication, Reporting & Risk

Create and maintain documentation
Escalate tickets that require Project Team support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Timesheets & Expense reports as indicated on their SOPs
Identify, Communicate and Mitigate potential risks to the Director of Operations and Clients

Team Work

Follow the schedule provided by the Service Coordinator
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow all our Security Procedures and keeping a vigilant eye for security issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Coordinator, Director of Operations or CIO

SKILLS AND ATTRIBUTES

Desired

A love of (and ability to) solve problems and challenges
Great communication skills, founded in being a good listener
Understanding of support tools, techniques and how technology is used to provide srvices
Understanding of operating systems, business applications, printing systems and network systems
Diagnosis skill of technical issues related of end-user hardware & software and network devices
Experience and understanding of structured cabling (tidy cable management is a must)
Experience installing and maintaining networking and VoIP equipment
Experience and knowledge of working with the Microsoft 365 Platform
Experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
Experience working with vendors for expedited troubleshooting of hardware and software systems
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Professional IT Certifications
Client Experience Certifications
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business

PERKS

Health Insurance Plans as well as other health benefits
Incentives for reaching Team and Company Goals
Career Development Plan to assist in your professional growth
An easy-going environment and culture
The flexibility to work from home (we run a Hybrid office)
Company provided IT Equipment

Apply on udi.isolvedhire.com About employer

More about this job

Skills

Teamwork
Interpersonal skills
Problem solving
Technical support
Documentation
Adhere to standard procedures
Microsoft 365
Troubleshooting

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Work requirements

Jobs in the United States