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Univar Solutions

I+S Customer Solutions Supervisor

Dublin, OH, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

A Place Where People Matter.

Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Primary Purpose: The I+S Customer Solutions Supervisor is responsible for leading a team of Customer Solutions personnel to deliver an exceptional customer experience through operational excellence, service quality, and effective execution of order-to-delivery processes. This role oversees day-to-day customer support operations, ensuring service level commitments, productivity goals, and quality standards are consistently achieved while supporting customer retention, profitable growth, and business objectives.

As frontline leader and customer advocate, the I+S Customer Solutions Supervisor partners closely with Sales, Product Management, Purchasing, Operations, and other internal stakeholders to resolve customer issues, improve processes, and enhance the overall customer experience. The role leverages customer, operational, and financial metrics to identify opportunities for improvement, drive team performance, and support operational effectiveness.

The I+S Customer Solutions Supervisor is accountable for team performance, including customer satisfaction, order management execution, service levels, productivity, issue resolution, and quality outcomes. This includes coaching and developing employees, managing workforce performance, fostering employee engagement, and driving a culture of accountability, collaboration, and customer-centricity.

WHAT YOU'LL DO:

Deliverables:

% of time spent

(Total 100%)

Lead, coach, and develop a team of Customer Solutions Personnel to achieve service, productivity, quality, and customer satisfaction goals. Ensure effective execution of order management activities and customer support processes while maintaining service level expectations.

30%

Drive customer satisfaction through proactive issue resolution, service quality monitoring, and customer advocacy. Utilize operational, customer, and financial metrics to identify trends, improve performance, and support continuous improvement initiatives.

30%

Partner with cross-functional teams to resolve customer concerns, improve processes, and enhance the end-to-end customer experience.

20%

Monitor and improve team performance through performance management, coaching, training, and employee development initiatives. Support onboarding, training, and development programs to ensure employees are equipped to meet operational and customer service expectations.

20%

Foster a culture of accountability, collaboration, safety, compliance, and continuous improvement within the Customer Solutions team.

Ongoing

Key Stakeholders:

Position/Title

Reason For Contact

Customer Solutions Manager

Immediate Supervisor

Customer Solutions Leadership

Reports Within This Organization

Customer Solutions Shared Resources

Customer Experience

Sales

Customer Experience

Product Management

Customer Experience

Shared Services Functions

Customer Experience

Supply Chain Functions

Customer Experience

Master Data

Customer Experience

Financial Responsibility:

Authority To Release $50,000 In Credits and Debits

Supervisory Responsibility:

Directly Responsible For Customer Solutions Personnel

WHAT YOU'LL NEED:

4-6 years of experience in customer solutions, marketing, sales, or related roles required; experience in customer operations with a history in customer service and customer support transformation preferred
Minimum of associate’s degree preferred; not required

Specialized Knowledge/Skills:

Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
Strong SAP skills and experience utilizing business systems and customer service platforms to support operational effectiveness
Working knowledge of customer service, order management, commercial operations, and related business processes
Proven ability to lead operational initiatives and collaborate across functional teams to achieve service, customer, and business objectives
Experience leading, coaching, motivating, and developing high-performing teams to achieve operational goals, service excellence, and employee engagement
Expert coaching, team-building, and motivational skills with a demonstrated ability to foster a positive, accountable, and results-oriented work environment
Proven customer service, relationship-building, and customer advocacy skills with a commitment to delivering an exceptional customer experience
Excellent communication, presentation, and active listening skills, with the ability to effectively engage employees, customers, and cross-functional partners.
Exceptional problem-solving, decision-making, and critical-thinking skills with the ability to use data and performance metrics to drive results
Strong organizational, time management, analytical, and prioritization skills with the ability to manage multiple priorities in a fast-paced environment.
Strong interpersonal skills with the ability to build credibility, foster collaboration, and positively influence outcomes across teams and stakeholders.
Collaborative, approachable, and self-driven, with a willingness to embrace new ideas, lead through ambiguity, and continuously improve processes and performance.
Knowledge of Univar Solutions' products, services, business operations, and the industries served is preferred.

Competencies:

The successful candidate will show advanced capability in the following competencies:

Call/E-mail Management
Issue Diagnosis
Next Issue Avoidance
Professional Communication
Personality Flexing
Positive Language
Advocacy
Alternative Positioning

WHERE YOU'LL WORK:

This is a hybrid opportunity that requires 3 days in office.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at careers@univarsolutions.com.

Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate. All searches must be initiated by Univar Solutions' Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.

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More about this job

Skills

Lead a team
Customer experience
Customer service
Process improvement
Improve business processes
Performance management
Coaching
Onboarding
Collaboration
Regulatory compliance
Leadership
Sales
Supply chain management
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
SAP
Business processes
Team building
Relationship building
Communication skills
Active listening
Problem solving
Decision making
Critical thinking
Time management
Prioritization
Interpersonal skills
Recruitment
ATS

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