Jobs in the United States

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Added 4 mins ago
MS
Field Business Management, Assistant Vice President
MS Smith Barney, LLC
Purchase, NY
- $85,000 to $140,000 USD / year
Must possess Financial Services industry experience and knowledge of industry trends and competitive advantages
Added 5 mins ago
General Manager
Pizza Hut
Potsdam, NY
TITLE: Salaried Restaurant General Manager (Salaried RGM)
Added 5 mins ago
Retail Manager - Summit, NJ
Fleet Feet
Summit, NJ
As the Retail Experience Manager (RXM) at Fleet Feet Summit, NJ, you’ll be at the heart of our store’s daily operations, leading with passion, supporting your team, and delivering a premium…
Added 7 mins ago
Supply Chain Training Manager
US Foods, Inc.
Fife, WA
The Supply Chain Training Manager is responsible for overseeing the entirety of Supply Chain onboarding and training (classroom, on-the-job, train the trainer, etc.), with emphasis on…
Added 13 mins ago
Store Admin Backup
Albertsons Companies
EL PASO, TX · El Paso, TX
Monitors cashier accountability and researches and reports problems and shortages to the Service Operations/Customer Service Manager and Store Director, including out of warranty checks,…
Added 14 mins ago
Technical Program Manager, Field Quality and Reliability, Electrical
Google
Sunnyvale, CA · Atlanta, GA · Kirkland, WA · New York, NY
As a Field Reliability Technical Program Manager, you will work closely with data center design and engineering experts to align our cross-functional reliability methodology, and supplier…
Added 20 mins ago
J
Senior Manager, Customer Operations
Jobgether
Remote, United States
- $131,600 to $171,100 USD / year
…applications and next steps. Our partner is looking for a Senior Manager, Customer Operations based in the United…
Added 20 mins ago
J
Provider Escalation and Education Senior Manager
Jobgether
Remote, United States
- $110,500 to $150,000 USD / year
As a Provider Escalation and Education Senior Manager, you will lead the resolution of complex healthcare claims disputes while strengthening payment accuracy, regulatory compliance, and…
Added 20 mins ago
J
Manager, Outreach and Engagement - Complex Care
Jobgether
Remote, United States
- $73,000 to $98,000 USD / year
…all applications and next steps. Our partner is looking for a Manager, Outreach and Engagement – Complex Care based in the United…
Added 23 mins ago
DO
Senior Hydroelectric Power Utility Engineer (Specialist)
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
Division of Operations and Maintenance, Assistant Division Manager – Power Operations Management, Power Systems & Planning Branch, Power Contracts Management Section, Transmission Contracts…
Added 24 mins ago
Internal Logistics Engineer
TIN Toyota Motor Mfg Indiana, Inc Company
Princeton, IN
Applicant must possess good communication skills to share proposals with all levels of leadership at TMMI
Added 26 mins ago
GM
Industrial Engineer
Globe Machine Manufacturing
Tacoma, WA
- $77,000 to $115,000 USD / year
Interpret Customer Needs - Analyze technical requirements provided by customers and sales prospects to understand process goals, equipment needs, and system specifications.
Added 31 mins ago
Product Manager, Model Launches
Nebius
Remote, United States
Token Factory is hiring a Product Manager for new model launches. We bring the newest state-of-the-art models to production, often on day-0 as a launch partner to frontier and emerging AI…
Added 45 mins ago
Licensed Financial Sales Manager I (Branch Manager)
First Citizens Bank
Walhalla, SC
Must possess a valid driver's license · Must have or acquire Series 6 or 7, 63, and state specific life insurance licenses within a reasonable timeframe of hire date
Added 47 mins ago
HS
Supply Chain Program Manager
Hyve Solutions Corporation
Fremont, CA
- $120,000 to $150,000 USD / year
…include managing all aspects of the quality control production process, fall-out, audits and ISO; ensuring that division and departmental practices comply with company requirements; achieve…
Added 49 mins ago
Subcontracts & Procurement Manager
Chugach Government Solutions
REMOTE US
The Subcontracts & Procurement Manager is responsible for leading a team of procurement professionals to award, administer, and close out purchase orders, subcontracts, and contracts to…
Added 51 mins ago
Process Development Engineering Senior Scientific Associate
Vertex Pharmaceuticals Inc (US)
Boston, MA
Participate in weekend work rotations as needed to support ongoing cell-culture and bioreactor operations
Added 53 mins ago
HR Technology Platforms Manager
WCG Clinical
Jefferson City, MO
The HR Technology Platforms Manager combines technical expertise, business process knowledge, and strategic thinking to maximize the value of HR technology platforms. This role partners…
Added 54 mins ago
Shop Technician - Data Center
ASTRO PAK
Indianapolis, IN
Perform additional duties as assigned by the Operations Manager
Added 54 mins ago
Strategy & Planning Manager - ASP
Cisco Systems, Inc.
Remote, United States
The ASP Strategy, Planning, & Operations team is seeking a Managed Services Strategy & Planning Manager to help create go-to-market strategies and execution plans for our new Service…
Added 55 mins ago
CDL Truck Driver Roll Off - Benefits Day 1
WM
Conroe, TX
Immediately reports all unsafe situations or service-related issues to Operations Manager or Dispatch.
Added 56 mins ago
Assistant Manager I
Family Dollar
Long Beach, CA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 56 mins ago
Project Manager, Patient Recruitment - USA
Trialbee
Remote, United States
…pharmaceutical companies in the world? Join Trialbee as a Project Manager – based in the US, you’ll be part of a purpose-driven, global team focused on making clinical research more…
Added 59 mins ago
Senior Leadership Recruiter, Supply Chain/Mission Readiness
Anduril Industries
Remote, United States
…& Deployments leaders to define the hiring needs, influence process improvements and efficiencies, and set a high bar of talent and performance. To achieve this, you will be given the…
Added 1 hour ago
Territory Manager - Personal Lines (P&C Insurance - Georgia)
Nationwide Mutual Insurance Co.
GA
*The successful candidate must live within the assigned territory

Closed listing

Univar Solutions

I+S Customer Solutions Manager

Phoenix, AZ, United States
Morrisville, PA, United States
Dublin, OH, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Closing date: Nov 9, 2026
Work location: This is a hybrid opportunity and will require 3 days in office
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

A Place Where People Matter.

Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Primary Purpose: The I+S Customer Solutions Manager is responsible for delivering an exceptional customer experience through operational excellence, service quality, talent development, and continuous improvement. This role provides strategic and operational leadership across the customer lifecycle, ensuring effective execution of order-to-delivery processes while supporting customer retention, profitable growth, and business objectives.

As the voice of the customer, the I+S Customer Solutions Manager partners closely with Sales, Product Management Purchasing, Operations, Finance Operations, and external partners to drive process improvements, resolve complex issues, and enhance the end-to-end customer experience. The role leverages customer, operational, and financial performance metrics to identify opportunities, influence decision-making, and improve business outcomes.

The I+S Customer Solutions Manager is accountable for team performance, including customer satisfaction, order management execution, service levels, productivity, issue resolution, and financial results. This includes coaching and developing employees, managing workforce and performance objectives, driving operational efficiencies, protecting margin, mitigating risk, and supporting inventory and working capital performance.

As a leader within the Customer Solutions organization, the I+S Customer Solutions Manager champions a culture of accountability, collaboration, safety, compliance, and customer-centricity. Through strong leadership and cross-functional partnership, this role drives sustainable business performance while ensuring the consistent delivery of world-class customer service.

WHAT YOU'LL DO:

Deliverables:

% of time spent

(Total 100%)

Lead and execute key components of the Customer Solutions strategy, including Operational Excellence, Quality Assurance, Training and Development, and business transformation initiatives.

30%

Drive continuous improvement of customer experience through customer feedback programs, service quality monitoring, and operational performance analytics. Own and advance key customer and operational metrics, including Net Promoter Score (NPS), Perfect Order Index (POI), service quality measures, and Operational Excellence initiatives.

30%

Identify, prioritize, and implement enhancements to Customer Solutions processes, systems, and tools to improve efficiency, productivity, and customer satisfaction. Partner cross-functionally with Sales, Product Management, Purchasing, Operations, IT, and other business stakeholders to drive process improvements and support strategic business objectives. Deliver comprehensive onboarding and ongoing development programs, leveraging quality insights and supporting enterprise-wide projects and business transformation initiatives. Lead customer solutions integration efforts for mergers and acquisitions, develop integration strategies and partner with business leaders to ensure successful execution and adoption.

20%

Manage and develop a high-performing team, providing leadership in talent acquisition, onboarding, coaching, performance management, employee engagement, and career development.

20%

Key Stakeholders:

Position/Title

Reason For Contact

Customer Solutions Sr. Director

Immediate Supervisor

Customer Solutions Leadership

Reports Within This Organization

Customer Solutions Shared Resources

Customer Experience

Sales

Customer Experience

Product Management

Customer Experience

Shared Services Functions

Customer Experience

Supply Chain Functions

Customer Experience

Master Data

Customer Experience

Financial Responsibility:

Authority To Release $100,000 In Credits and Debits

Supervisory Responsibility:

Directly Responsible For Customer Solutions Supervisors

WHAT YOU'LL NEED:

6-8 years of experience in customer solutions, marketing, sales, or related roles required; experience in customer operations with a history in customer service and customer support transformation preferred
Bachelor’s degree preferred; not required

Specialized Knowledge/Skills:

Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
Strong SAP skills and experience utilizing business systems and customer service platforms to support
Proven ability to lead complex, cross-functional projects, programs, and strategic initiatives while driving results across multiple enterprise functions
Strategic mindset with the ability to translate vision into actionable plans and measurable results
Demonstrated leadership, initiative, and execution skills with a strong focus on accountability and delivering outcomes
Demonstrated success collaborating with diverse stakeholders and influencing outcomes across a broad spectrum of business priorities
Experience leading, coaching, and developing high-performing teams to achieve operational goals, service objectives, and business outcomes
Proven ability to build credibility, influence decision-making, and drive alignment across all levels of the organization.
Strong project management, organizational, and prioritization skills with the ability to manage multiple initiatives simultaneously
Strong business, financial, and operational acumen with the ability to connect business drivers to customer and organizational results
Adaptable and resilient in a fast-paced, evolving environment with changing business priorities and competing demands
Excellent communication and presentation skills, with the ability to effectively engage frontline employees, cross-functional teams, senior leaders, and executive stakeholders
Effective management capabilities with experience leading organizational transformation and driving adoption of new processes, technologies, and ways of working
Exceptional analytical, problem-solving, and decision-making capabilities

Competencies:

The successful candidate will show advanced capability in the following competencies:

Strategic Execution
Operational Excellence
Communication and Executive Presence
Project and Change Management
Customer Advocacy
Analytical and Business Acumen
Cross-Functional Collaboration and Influence
People Leadership and Talent Development

WHERE YOU'LL WORK:

This is a hybrid opportunity and will require 3 days in office.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at careers@univarsolutions.com.

Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate. All searches must be initiated by Univar Solutions' Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.

About employer

More about this job

Skills

Customer experience
Process improvement
Decision making
Quality assurance
Training and development
Customer service
Sales
Procurement
Onboarding
Mergers and acquisitions
Leadership
Recruitment
Coaching
Performance management
Supply chain management
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
SAP
Project management
Prioritization
Adaptability
Communication skills
Presentation skills
Problem solving
Change management
Collaboration
ATS

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Work requirements

Jobs in the United States