Jobs in the United States

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C
Systems Engineer
CardioOne
Detroit
- $95,000 to $115,000 USD / year
…with purpose-built technology and AI-enabled solutions across operations, revenue cycle, imaging, and practice development. From real estate and advanced imaging to clinical workflows and…
Added just now
C
Cardiology Nurse
CardioOne
Cincinnati
- $34 to $38 USD / hour
We combine a deep bench of healthcare operators with purpose-built technology and AI-enabled solutions across operations, revenue cycle, imaging, and practice development. From real estate…
Added 1 min ago
Principal Solution Architect, Platform Engineering
FIS Global
Jacksonville, FL
…Management, Front End, Site Reliability Engineering (SRE), Developer Experience & Quality, and Customer Identity & Access…
Added 1 min ago
Principal Solution Architect, Platform Engineering
FIS Global
Jacksonville, FL
…Management, Front End, Site Reliability Engineering (SRE), Developer Experience & Quality, and Customer Identity & Access…
Added 1 min ago
LT
Operations Project Manager
Leesel Transportation Corp.
United States
- $80,000 to $105,000 USD / year
Leesel Transportation, part of Beacon Mobility, is seeking a hands-on Operations Project Manager to support operational improvements, cross-functional initiatives, and technology…
Added 3 mins ago
Construction Specialist
Roofstock
Dallas, TX
Communicate daily with local vendor partners and operations stakeholders, providing updates, clarifications, and timely responses to maintain project momentum.
Added 3 mins ago
Director, AI Innovation & Productivity Lead
TD Securities (USA) LLC
NY
…business domains including Global Markets, CIB, GTB, Risk and…
Added 3 mins ago
AU
Security Account Manager
Allied Universal
Greenville, SC
- $53,000 USD / year
QUALIFICATIONS (MUST HAVE):
Added 4 mins ago
Continuous Service Improvement/Operational Excellence Analyst
NTT Global Data Centers Americas, Inc.
Remote, United States
The role supports day-to-day business operations for the Investment Teams and works with Finance, Sourcing and Procurement, vendors, and COO functions. The role maintains operational…
Added 4 mins ago
Senior Director, Global Communications
Sony Interactive Entertainment (SIE)
San Mateo, CA
…across all of product communications, media relations and team operations. They will also serve as a senior external communications leader with responsibility for high-level media…
Added 4 mins ago
Manager Technical Services
Tyson Shared Services, Inc.
Caseyville, IL
…initiatives while partnering cross-functionally with R&D Scientists, Operations, Engineering, Quality, and external suppliers. The role ensures safe, reliable, and cost-effective…
Added 4 mins ago
O(
Software Engineer (Platform/Backend) - UEM Reporting Pipeline
Omnissa (Canada) ULC
United States
- $120,675 to $180,000 USD / year
…Our platform boosts employee engagement while optimizing IT operations, security, and…
Added 5 mins ago
Sr. Director, Program Management - TeraWave
Blue Origin Personnel, LLC
Cupertino, CA
…government users who require reliable connectivity for critical…
Added 5 mins ago
Senior Financial Analyst, Business Control
ASM
United States
· Collaborate with Business Controllers, Sales, Sales Operations, Business Development, and other stakeholders to improve financial visibility and predictability.
Added 7 mins ago
Senior Software Systems Engineer
Symbotic LLC
USA Wilmington, MA
…ideas that enter engineering and turn them into the Concept of Operations, Functional Requirements, risk register, and trade-off analyses our core software team builds against. You will be…
Added 7 mins ago
Product Owner
Quantiphi, Inc.
Remote, United States
…transformative AI driving measurable outcomes at the very core of their…
Added 7 mins ago
Website & SEO Strategist
Haley Automotive Group
Richmond, VA
Create and optimize website content for sales and fixed operations, including model, inventory, service, parts, and body shop pages that reflect each store’s local community.
Added 7 mins ago
Sr. Field Marketing Manager
ThreatDown
Remote, United States
…Recognized by MRG Effitas, AVLab, and G2, ThreatDown scales security operations to intercept sophisticated attacks at the speed of modern threats. At ThreatDown, you’ll join a team driven…
Added 8 mins ago
A
Manager, Market Access Insights and Analytics (GPO Channel)
AbbVie
Mettawa, IL
- $109,500 to $208,500 USD / year
Identify and recommend process improvements to streamline operations and reduce cycle time and improve quality
Added 8 mins ago
Senior Director of Product Management
Tivly
Remote, United States
Serve as the authority on product management process across business, product, and operations stakeholders.
Added 8 mins ago
Sr Network Test Engineer
Lumen Technologies
DENVER, CO
Interacts with Architecture (IP and Security), Planning, Operations, Lab, Systems (NSD, alarming) to implement equipment and designs necessary to evolve the worldwide Internet backbone.
Added 8 mins ago
Senior Infrastructure Solutions Engineering (AI & Automation)
ewminds consulting Services
Frazer Township, PA
…transformation initiative focused on automating Level 1 support operations through conversational AI, intelligent workflows, and enterprise-scale…
Added 9 mins ago
B
Analyst, FP&A
BWXT
Lynchburg, VA
- $70,000 to $103,000 USD / year
…continents. Our joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXT’s technology is driving advances in…
Added 9 mins ago
Principal Solution Architect, Platform Engineering
FIS Management Services LLC
United States
…Management, Front End, Site Reliability Engineering (SRE), Developer Experience & Quality, and Customer Identity & Access…
Added 9 mins ago
SL
Human Resources Generalist
Slingshot LLC
Marion, IN
- $45,000 to $60,000 USD / year
HR Operations & Records: Keep employee data in Paycom accurate and audit-ready, track key deadlines, and provide HR reporting.

Uniti

Sr Analyst-Customer Experience

Mobile, AL, United States
Little Rock, AR, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

_________________________________________________________

About the Role:

The Sr. Analyst - Customer Experience supports the day-to-day execution and ongoing development of Uniti’s customer experience (CX) program within Sales Operations. This role manages customer survey activities, administers customer feedback processes, analyzes customer experience data, and participates in improvement initiatives under the direction of the Director of Sales Operations. The Specialist also provides direct customer support, responding to inquiries, coordinating resolution of concerns, and communicating updates. This role works with customers and cross-functional teams to understand customer needs, turn customer feedback into actionable insights, and improve the overall customer experience.

What You'll Do:

Manage day-to-day Voice of the Customer (VoC) program activities and administer the customer experience management platform. Responsibilities include survey design, configuration, testing, distribution, and maintenance, as well as management of workflows, dashboards, and reporting.
Provide direct customer care and service support by responding to customer inquiries, identifying needs, resolving issues within established procedures and authority, and coordinating with appropriate internal teams when additional assistance is required.
Share recurring customer concerns and themes with leadership and appropriate stakeholders to inform customer experience reporting and improvement recommendations.
Administer and help improve the customer closed-loop feedback process, coordinating follow-up with business owners, tracking actions and resolution, escalating outstanding items, and recommending improvements to adoption and effectiveness.
Analyze customer feedback and experience measures to identify trends, recurring issues, and opportunities for improvement; communicate actionable insights and recommendations to stakeholders.
Participate in customer experience improvement initiatives by supporting planning and coordination and tracking milestones, deliverables, and outcomes, as appropriate. Evaluate changes in customer experience scores and related business measures to help assess initiative effectiveness.
Monitor survey delivery, including bounced emails and other participation barriers; investigate issues and coordinate corrective actions with appropriate teams to improve survey reach and participation.
Partner with Business Intelligence, Sales Analytics, and operational stakeholders to integrate customer feedback with relevant sales, account, and operational data. Use the combined information to develop reporting that supports prioritization and decision-making.
Explore opportunities to use artificial intelligence (AI) and emerging technologies to improve feedback analysis, reporting, and program efficiency; recommend opportunities and support approved pilots consistent with company data-handling and governance requirements.
Develop presentations, dashboards, training materials, and stakeholder communications that explain customer insights, program performance, and improvement priorities.
Support customer journey mapping and other CX projects to identify experience gaps across relevant customer touchpoints.
Perform other related duties and special projects as assigned.

Do You Have:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor’s degree in business, marketing, communications, data analytics, or a related field. Customer experience or project management experience may be considered in lieu of a degree.
Excellent verbal and written communication skills.
Experience in customer care, customer service, customer experience, sales support, or a related customer-facing role.
Ability to communicate professionally with customers, clarify their needs, and coordinate issue resolution.
Strong organizational, project coordination and time management skills; ability to build effective cross-functional relationships.
Proficiency in Microsoft Outlook, PowerPoint, Word and Excel.
Ability to analyze data, develop reports, and translate findings into actionable recommendations.
Experience managing customer surveys, Voice of the Customer (VoC) programs, or customer feedback processes preferred.

Working Conditions:

Ability to manage multiple priorities in a stressful environment while maintaining a positive and pleasant manner with others.
Ability to manage a large volume of work and perform multiple tasks in a fast-paced office environment.
Ability to travel up to 10%.
Ability to work flexible hours including evenings, holidays, and weekends.

_________________________________________________________

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Our Benefits:

Medical, Dental, Vision Insurance Plans
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

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Jobs in the United States