Tech Support Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Description:

The Tech Support Specialist is responsible for providing technical assistance and support to employees, ensuring reliable access to technology resources and business applications. This role serves as a primary point of contact for onboarding and offboarding employees.

• Prepare systems and tools for new hires
• Coordinate with HR and managers
• Ensure access is available on day one
• Support employee onboarding and offboarding processes, including account creation, access management, equipment deployment, and asset recovery
• Configure software applications, and security tools
• Manage user accounts, permissions, password resets, and multi-factor authentication
• Document incidents, service requests, and resolutions within the organization's ticketing system
• Collaborate with business teams, vendors, and IT departments to resolve complex technical issues
• Monitor and maintain compliance with company security policies and technology standards
• Provide end-user training and guidance on IT systems, tools, and best practices Assist with technology projects, system upgrades, software deployments, and process improvement initiatives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Skills:

• High school education required
• 1+ years of experience providing technical support in a corporate, healthcare, or regulated environment
• 1+ Experience supporting Windows operating systems, Microsoft 365 applications, Active Directory, and mobile devices
• 1+years of experience with IT service management (ITSM) processes and ticketing systems such as ServiceNow, Jira, or similar platforms
• 1+ years of experience with troubleshooting skills for hardware, software, network connectivity, and application issues

Preferred skills:

• Excellent verbal and written communication skills with the ability to support both technical and non-technical users
• Ability to manage multiple priorities in a fast-paced, customer-focused environment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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