Site Reliability Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As a DevOps Engineer at Optum, you will join an engineering team modernizing healthcare platforms through Google Cloud Platform (GCP) and next-generation AIOps. In this role, you will be at the core of a major agentic AI initiative, designing, developing, and deploying autonomous AI agents that automate incident triage, root-cause remediation, build analysis, and self-healing infrastructure. Working with cutting-edge agentic workflows and reliable human-in-the-loop governance controls, you will drive operational resilience and platform velocity to advance Optum's mission of improving health outcomes globally. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Design, build, and maintain secure, scalable cloud infrastructure and deployment pipelines hosted primarily on Google Cloud Platform (GCP)
• Architect, implement, and deploy agentic AI workflows and intelligent agents to automate operational incident triage, root-cause remediation, CI/CD build failure analysis, and system self-healing
• Engineer and maintain robust human-in-the-loop controls, approval gates, and safety guardrails to ensure agent-driven remediation acts safely and adheres to responsible AI practices
• Implement Infrastructure as Code (IaC) using Terraform and manage containerized workloads running on Google Kubernetes Engine (GKE)
• Establish comprehensive observability, telemetry, and logging frameworks across GCP services to feed real-time operational signals and system context into agentic AIOps tools

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of professional DevOps, SRE, or cloud engineering experience, with hands-on expertise building and operating workloads in Google Cloud Platform (GCP)
• 2+ years of experience with container orchestration (using Google Cloud Run or Docker)
• 2+ years of experience writing and maintaining Infrastructure as Code (IaC) utilizing Terraform
• 2+ years of scripting and software development experience in Python for infrastructure automation and service integrations
• 1+ years of experience in leading high-severity incident resolution, root cause analysis (RCA), and implementing preventative engineering solutions following major outages
• 6+ months of experience designing, building, or deploying intelligent automation, AIOps solutions, or autonomous agents for operational triage, or build automation

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• Experience with agentic frameworks and LLM orchestration tools (e.g., Google ADK, Vertex AI Agent Builder, LangGraph, AutoGen, or CrewAI)
• Experience integrating AIOps tooling with enterprise incident management platforms (e.g., PagerDuty, ServiceNow, or Jira)
• Google Cloud Certified Professional Cloud DevOps Engineer or Professional Cloud Architect certification

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #GREEN