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UnitedHealth Group

Patient Access Representative Associate

Minneapolis, MN, United States

$16 to $29 USD / hour

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Job details

Pay: $16 to $29 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

$1,500 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come makes an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Patient Access Representative, you will be the first point of contact for patients and visitors, providing exceptional customer service while ensuring accurate patient registration, insurance verification, and financial counseling. You will support patient access operations by facilitating seamless patient experience, maintaining data integrity, and assisting patients with financial and registration-related processes. As part of a collaborative, patient-centered team, you will help foster a culture built on Performance, Innovation, Relationships, Inclusion, Compassion, Integrity, Excellence, and Teamwork, demonstrating these values in every patient interaction. Location: 800 E28h St, Minneapolis, MN 55407 Schedule: Week 1 - Monday, Tuesday, Wednesday, Thursday - 9:30 AM - 6 PM; Sat 7 AM - 3:30 PM; Week 2 - Sunday - 7 AM - 3:30 PM Tuesday, Wednesday, Thursday, Friday - 9:30 AM - 6 PM

Primary Responsibilities:

Patient Registration & Customer Service
Greet and assist patients, families, and visitors in a professional and compassionate manner
Verify demographic, insurance, and guarantor information, and document it in the electronical medical record (EMR)
Obtain required documentation, signatures, and consent forms
Assist with scheduling add-on or follow-up appointments as needed
Assist patients in completing forms and requests for information and route documentation to the appropriate department
Provide wayfinding assistance and guide patients to the appropriate appointment, clinic location, or procedure area
Manage inbound and outbound telephone calls, ensuring prompt, professional and courteous service
Collaborate effectively with peers to manage complex registration scenarios, patient concerns, and customer service situations while ensuring a positive patient experience
Insurance Verification & Revenue Cycle Support
Verify insurance eligibility and benefits information
Collect copayments, deductibles, and other point-of-service payments
Educate patients regarding insurance benefits, estimated financial responsibility, financial assistance programs, and payment options
Screen patients for financial assistance eligibility and assist with application processes
Escalate complex billing or financial concerns as appropriate
Operation Support & Team Collaboration
Provide technical and functional guidance to team members as appropriate
Maintain compliance with organizational policies, patient privacy standards, and regulatory requirements
Collaborate with clinical staff, providers, revenue cycle teams, and other departments to resolve registration-related issues
Contribute to departmental performance goals related to patient satisfaction, registration accuracy, productivity, point of service collections, and operational efficiency
Assist with onboarding, training, and mentoring as required by business needs
Perform other duties as assigned

Work Environment & Success Factors:

This role supports hospital departments, including the Emergency Department, and requires the ability to work independently in fast-paced environment where priorities can shift quickly.

Successful candidates will demonstrate:

Strong attendance, reliability, and punctuality
Maintains composure and professionalism in high-pressure situations
Demonstrate our values and create a culture where our mission comes to life by fostering a positive, respectful, and collaborative work environment and maintaining a commitment to teamwork and high-quality customer service
The ability to work independently while demonstrating accuracy and accountability
Excellent critical thinking, adaptability, and organizational skills
The ability to assist patients who are experiencing medical emergencies, emotional distress, behavioral concerns, or challenging circumstances
Flexibility to adapt to changing patient volumes, departmental needs, and operational demands
Active participation in team huddles, department meetings, training activities, coaching sessions, and one-on-one discussions, demonstrating engagement, professionalism, and openness to feedback
Maintains accountability for reviewing emails, calendars, department announcements, and other designated communication channels, and acts on relevant information in a timely manner

Completes continuing education requirements in a timely manner. This role is best suited for individuals who enjoy a fast-paced setting, can effectively manage multiple responsibilities simultaneously, and thrive in an environment where no two days are the same. What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

6+ months of customer service experience in a retail, office, or healthcare setting
Intermediate level of proficiency in computer skills with the ability to learn and navigate multiple software systems
Ability to work two-week rotation - Week 1 - Monday, Tuesday, Wednesday, Thursday - 9:30 AM - 6 PM; Sat 7 AM - 3:30 PM; Week 2 - Sunday - 7 AM - 3:30 PM Tuesday, Wednesday, Thursday, Friday - 9:30 AM - 6 PM
Must be 18 years of age OR older

Preferred Qualifications:

Previous Emergency Department, Urgent Care, Patient Access, Registration, Admissions, or Revenue Cycle experience
Experience working in a high-volume customer service environment requiring rapid prioritization and multitasking
Experience with Epic or other electronic medical record (EMR) software
Knowledge of insurance verification, financial counseling, and billing processes
Experience managing difficult conversations or de-escalating challenging customer situations

Physical Demands:

Frequent standing, walking, bending, reaching, twisting, and movement throughout the workday
Ability to push and maneuver a workstation on wheels through patient care and registration areas
Ability to alternate between sitting and standing for extended periods based on operational needs
Ability to lift weight up to 10 lbs. occasionally and up to 5 lbs. frequently

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ('Internal Candidates') are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

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