Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.
Our global technology team consists of more than 35,000 innovators from around the world passionate about using technology to improve the lives of people and communities. We are modernizing the health care system through modern and innovative technologies, AI, comprehensive clinical expertise, and extensive experience in improving operational and clinical performance. Global Technology Services (GTS) keeps that system running. GTS operates the cloud, infrastructure, networks, platforms and services that every Optum and UnitedHealth Group business depends on, and is shifting that work from manual operations toward AI-enabled, automated and self-service technology services. As part of our team, you will be provided opportunities to channel your curiosity into initiative, working alongside experienced engineers and operators pursuing innovations that improve the health care experience for everyone.
The GTS Infrastructure and Engineering Development Program:
The GTS Infrastructure and Engineering Development Program is a 12-month, in-person development experience that begins with a three-week onboarding bootcamp and then embeds each associate with a GTS team for the remainder of the program. Associates own real project work from day one, guided by a formal mentor and by the senior technologists on their team. The program concludes with placement into a GTS role, and its cohort-based structure builds community across locations and disciplines. The program is designed around how our technology organization actually runs: build to operate, not build to build. Associates learn to translate business needs into technology outputs, operate and automate services at enterprise scale, and use AI as the default way of working rather than as a separate specialty. Please note: this program develops talent for AI-enabled IT and technology services disciplines. Candidates pursuing software engineering or AI/ML engineering careers should apply to Optum's Technology Development Program (TDP), which serves those capabilities.
Associate Focus Areas The focus areas below are intended to provide visibility into the types of work associates may support within GTS. Associate assignments will be determined by business necessity, program needs and available opportunities, rather than by individual track selection.
- AIOps and AI for IT Operations - work in this area involves building and operating AI agents within the UHG framework and applying the AI development lifecycle, prompt engineering, and model evaluation and monitoring to modernize IT operations
- Automation, DevOps and Tooling - work in this area centers on deterministic and agentic automation, CI/CD pipelines, infrastructure as code, and self-service technology services
- Infrastructure and Cloud Operations - work in this area covers cloud operations foundations; compute, storage and data center operations; infrastructure as code; and automation with Python
- Site Reliability Engineering, Observability and Resiliency - work in this area focuses on observability, reliability and resiliency patterns, ITSM, CMDB, and database operations that keep critical systems healthy and performant
- Identity, Access and Employee Experience - work in this area includes network engineering; identity and access management with MFA, SSO and device registration; and developer productivity that simplifies the experience for users
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for potential future roles.
Required Qualifications:
- Currently in final year of obtaining a bachelor's or master's degree from an accredited college/university in Computer Science, Computer Engineering, Software Engineering, Information Technology, Management Information Systems, or another technology-focused discipline
- Foundational understanding of Artificial Intelligence (AI), Machine Learning (ML), and Large Language Models (LLMs), with demonstrated ability to leverage AI-enabled tools to improve productivity, accelerate learning, and support technical problem solving
- Foundational understanding of one or more of the following: cloud platforms, networking, infrastructure or systems administration
- Working knowledge of at least one scripting or programming language used in technology operations (Example: Python, PowerShell, Bash, Java, C#, JavaScript)
- Demonstrated problem solving and analytical thinking, collaboration and teamwork, adaptability and learning agility, and curiosity
- Must be eligible to work in the United States without company sponsorship, now or in the future, for employment-based work authorization
Preferred Qualifications:
- Exposure to cloud technologies (AWS, Azure, and/or GCP), containers and Kubernetes
- Familiarity with infrastructure as code, CI/CD pipelines and source code control systems (i.e. Git, GitHub)
- Coursework, certification, home lab or project experience in networking, systems administration, or site reliability engineering
- Exposure to observability, monitoring, ITSM or IT service management tooling
- Data literacy and analytics skills, including the ability to work with operational data and build straightforward reporting or dashboards
- Demonstrated capability to accomplish the following:
- Apply AI-enabled tools and automation to reduce manual effort in IT and technology operations
- Build effective prompts and use AI-enabled tools to investigate issues, summarize technical information, and generate insights
- Integrate AI into operational workflows such as reporting, dashboards, monitoring and service processes
- Collaborate with teams to identify opportunities where technology and AI can improve processes or user experiences
- Basic familiarity with responsible, compliant and secure use of AI tools
- Understanding of Agile frameworks, methodologies, roles, and tools (Kanban, Scrum, SAFe, LeSS, etc.)
- Involvement in additional technical activities (technology clubs, hackathons, home lab, side projects, GitHub, etc.) and/or technology-related employment experience
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.