Jobs in the United States

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UnitedHealth Group

Associate Patient Care Coordinator

Las Vegas, NV, United States

$16 to $29 USD / hour

Apply on uhg.taleo.net About employer

Applications open in a new tab.

Job details

Pay: $16 to $29 USD / hour
Posting language: English
Posted: Nov 11, 2026

Original job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Patient Care Coordinator is responsible for providing quality patient care, utilizing telephone/communication etiquette, customer service and clinical skills to assist patients with their medical requests/concerns. Ensures appropriate standards of care are implemented in compliance with all state and federal regulations, standards of practice, corporate policies, and procedures. Promotes collaboration with internal and external team members. Works cooperatively with all members of the Urgent Care team to support the vision of the Patient Centered Medical Home, by achieving a positive balance of healthcare, cost outcomes and patient satisfaction on specific teams. Schedule: Open 7 days a week, 7am-7pm PST. 3 12-hour shifts + 1 4-hour shift. Schedule to be determined by supervisor upon hire. Location: 2704 N Tenaya Way, Las Vegas, NV. Must be willing and able to travel to other sites for training and coverage depending on business need. Department(s): Urgent Care

Primary Responsibilities:

Compliance with customer service standards to address all patient care items regarding their Urgent Care visit via tasking, fax, email, and telephone; resolve complex issues, rarely deferring to the Patient Care Coordinator for both incoming and outgoing calls
Assist patients with appointment questions, medication questions, lab results and lab orders per SMA protocol through telephonic support
Follow standard SMA protocols, processes, and policies to include but not limited to the following: Medication, Lab orders, Preventative Services and Disease/Condition Case Management
Documents all calls and actions taken according to department protocol (6 R’s - Right MRN, Right Patient, Right Provider, Right Location, Right reason, and Right appointment)
Ability to direct written messages (tasks) to the clinic providers to resolve patient issues post Urgent Care visit
Management of medical records request and the upload into EPIC
Management of all EMR tasks to include, but not limited to, prescription questions and refills, billing or charge questions and referral related tasks
Responsible for compliance with requirements such as MyLearning courses as assigned and annual competencies
Other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED
1+ years of customer service experience (including excellent phone etiquette, communication (verbal and written), & problem-solving skills))
1+ years of Microsoft Office experience
CPR certified or able to obtain certification within 30 days of hire

Preferred Qualifications:

Knowledge of CPT/ICD-10 coding
Knowledge of Epic/EMR software
1+ years of medical front office experience

Soft Skills:

Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED

Apply on uhg.taleo.net About employer

More about this job

Skills

Patient care
Communication skills
Customer service
Regulatory compliance
Case management
EPIC
EMR
Problem solving
Microsoft Office
CPR
CPT
Work independently
Time management
Prioritization

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Work requirements

Jobs in the United States