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UnitedHealth Group

Associate Patient Care Coordinator

Syosset, NY, United States

$16 to $29 USD / hour

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Job details

Pay: $16 to $29 USD / hour
Experience: 1+ years of customer service experience or healthcare related experience
Posting language: English
Posted: Oct 30, 2026

Original job description

Optum NY/NJ, is seeking a Associate Patient Care Coordinator to join our team in Syosset, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. Optum has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Schedule: Monday through Friday a 37.5-hour work week, between the hours of 7:15 am to 5:30 pm. (one to two late nights to 8:00 pm per week) Occasional Saturday hours from 8:00am to noon. The schedule will be determined by the supervisor upon hire. (hours may change due to business needs) Location: 575 Underhill Blvd. Suite 190, Syosset, NY 11791

Primary Responsibilities:

Greets patients, family members and guests with a friendly smile
Assists patients with signing in and completing registration
Enters and scans patient’s demographic and insurance information into Epic
Verifies insurance eligibility and benefit information; informs patients of insurance benefits
Collects co-payments and patient balances
Scheduling appointments and procedures in an organized and efficient manner
Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
Follow the Payment Security policy and procedures according to Optum Medical guidelines
Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
Ability to maintain the in-basket messaging and work the daily DARs
Check In and Check Out Patients
Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
Sends patient records to primary care physician
Assists with other tasks as assigned
Handle resolution/inquiries from members and/or clinical team
Assist with onboarding new employees
Responsible managing daily schedule
Responsible for EPIC superuser status
Ability to support all staff and leadership in their roles
Ability to de-escalate and resolve patient complaints
Provide guidance / consultation to other team members
Educate the team on the continuum of integrated care
Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

High School Diploma/GED
1+ years of customer service experience or healthcare related experience
Intermediate proficiency in Microsoft Office (Outlook, Word, etc.)
Ability to work a flexible schedule to include late night until 8:00 pm

Preferred Qualifications:

Epic experience
Knowledge of insurance carriers and managed care plans
Knowledge of medical terminology
Ability to cover other offices if needed
1 plus year of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Soft Skills:

Ability to work independently and as a team, and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED

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More about this job

Skills

Patient care
Scheduling
Primary care
EPIC
Leadership
Customer service
Microsoft Office
Microsoft Outlook
Microsoft Word
Care planning
Medical terminology
Work independently
Time management
Prioritization
Communication skills

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