IT SPECIALIST(CUSTSPT)

Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. Responsibilities You will serve as the Information Technology Specialist (CUSTSPT) for the Telephone Management Division, N5 Policy-Plans-Projects Department at Naval Computer and Telecommunications Station (NAVCOMTELSTA) San Diego. You will utilize various software programs to conduct research, identify, and correct data discrepancies while maintaining contact with customers. You will receive invoice data electronically from communications service providers for switched local and long-distance tolls, equipment, and non-switched charges. You will act to resolve reported issues and ensure that customers receive a full explanation of resolutions. You will reconcile and analyze the Telephone Management System (TMS) and vendor billing to ensure accuracy between expense and revenue and prepare justification for any variances. You will research job order number rejects, prior year costs, and validations to correct billing data. You will provide customer support for the Base Communications Office (BCO) subscriber portal, where customers access their billing reports and account data. You will assist and train personnel on software programs utilized in the BCO. Requirements Conditions of Employment Qualifications Applicants must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly relates to the work of the position to be filled. You must have IT-related experience demonstrating each of the four competencies listed below: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of experience demonstrating this competency include: Experience researching problems and locating applicable guidance or precedence. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Experience demonstrating this competency include: Experience explaining billing processes in accordance with requirements for customers. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of experience demonstrating this competency include: Experience communicating work progress and major trends and decisions to supervisor. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of experience demonstrating this competency include: Experience isolating the nature of system failures, equipment problems and initiating appropriate corrective actions with available guidelines. In addition to my experience demonstrating the four competencies above, I have qualifying experience such as: -Experience applying IT principles and management information systems, methods and practices with Telephone Management Systems (TMS) operating modes or similar systems. -Experience utilizing telecommunications processing, procedures, standards, and telecommunications network operations. -Experience identifying computer input and output operations and procedures, database structure, and file system tables and menus on the TMS system. -Experience using Microsoft Office or similar programs to create billing reports, queries, forms, tables and macros. This position is within the Work Category PROFESSIONAL at Work Level ENTRY/DEVELOPMENTAL, Series and Grade GG-2210-09. Additional qualification information can be found from the following Office of Personnel Management website: https://dodcio.defense.gov/Cyber-Workforce/CES.aspx Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Applicants may substitute the following education for the required experience, provided it demonstrates the knowledge, skills and abilities necessary to do the work of the position: -Successfully completed a master's or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks, OR -Successfully completed 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Additional Information This position is covered by the Department of Defense Priority Placement Program. Several vacancies may be filled. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf. Overtime may be required based on mission/workload or other deadlines and may include evenings, weekends and holidays. This position is in the excepted service and does not confer competitive status. In accordance with DoDI 1400.25, Volume 3005, Section 3.15, all employees newly appointed to a CES position will serve a 3-year probationary period. Permanent and term employees currently serving in a probationary period in the competitive service or a probationary or trial period in the excepted service will complete the period as prescribed in their original conditions of employment in the new CES position if they transfer without a break in service or are promoted, demoted, or reassigned to a CES position. This position is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 U.S.C. 1599f. The Cyber Interagency Transfer Authority (CITA) permits movement of CES employees appointed under Section 1599f of Title 10 U.S.C. and excepted service employees appointed under Schedule A, Section 213.3106(b)(11) of Title 5 CFR, into cyber workforce positions in the competitive service and movement of competitive service employees into DoD Cyber Workforce positions within the Military Departments and Defense Agencies.