Family Services Manager- EHS

About UPO The United Planning Organization (UPO) is the designated Community Action Agency for Washington, DC, and has served the residents of the District since 1962. Our Vision for the future is “UPO’s Washington: A city of thriving communities and self-sufficient residents.” Our Mission is “Uniting People with Opportunities.” Our Promise: Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.

About the Office of Early Learning (OEL) OEL’s Mission In collaboration with Family and the community, we will educate, empower and support children by providing continuous high quality comprehensive services to achieve successful parent engagement and positive child outcomes. The UPO Office of Early Learning has a special focus on helping children from birth to age 3 to grow and thrive in a healthy, supportive environment. Our Early Head Start programs provide infants and toddlers with the tools needed to develop their social-emotional, physical, cognitive, and language skills - steering them in the direction of happiness and success.

All qualified applicants are encouraged to apply for this position or any other position currently advertised on our website. Please visit us at www.upo.org to view all of our vacancies and to learn more about our company and services.

POSITION: Program Services Manager-EHS (3) PROGRAM/DIVISION: Office of Early Learning BULLETIN No: 01112026 SALARY RANGE: $85,000 - $95,000 (Commensurate with Education & Experience) OPENING DATE: November 2, 2026 CLOSING DATE: Open until filled

FIRST SOURCE: N/A

MAJOR DUTIES:

The Program Services Manager provides administrative and operational support to the assigned Division Program Director while overseeing and supervising designated Early Learning Site Directors and/or Slot Purchase Partners within the Office of Early Learning. Provide direct supervision, leadership, coaching, and ongoing support to assigned Site Directors to enhance management effectiveness, accountability, and program performance.

Oversee the day-to-day operations of assigned early learning centers to ensure adherence to program policies, procedures, and organizational expectations. Ensure compliance with Head Start Program Performance Standards (HSPPS), Office of the State Superintendent of Education (OSSE) licensing requirements, and all applicable organizational policies, regulations, and procedures.

Support Site Directors in addressing staffing challenges, employee relations matters, performance concerns, and operational issues in collaboration with Human Resources and senior leadership, as appropriate. Collaborate with the Monitoring and Compliance Team, content area specialists, and cross-functional departments to ensure alignment of program practices and adherence to regulatory and funding requirements.

Provide oversight and technical assistance to Site Directors in the development, monitoring, and management of center-level budgets to ensure responsible fiscal stewardship, effective resource allocation, and alignment with program goals and funding requirements.

MINIMUM QUALIFICATIONS:

Bachelor’s degree in early childhood education, Human Services, Public Administration, Business Administration, Education, or a related field required. Minimum of five (5) years of progressively responsible management experience in early childhood education, human services, nonprofit administration, or a related field.

DESIRED QUALIFICATIONS:

Master’s degree and at least 5 years of experience working as program assistant or manager. Advanced experience can be substituted for degree. Bilingual/Spanish.

OTHER REQUIREMENTS:

In the event that an offer is extended, the candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, as well as pre-employment drug screening, as applicable for the position.

This is a Special Trust position subject to mandatory random drug and alcohol testing

This position IS not the collective bargaining unit of the CWA Union

Competitive Benefits:

Medical, Dental, Vision, 401 (k) Matching Plan 100% Vested Annual Leave 4.5 hours every pay period Sick Leave 4.5 hours every pay period 2 Personal Days (after 6-month introductory period) Paid Holidays Ongoing Professional Development Other

Apply Today: Submit a resume, and a copy of your Degree or Transcripts to the Career Center

UPO is an Equal Opportunity Employer