Enterprise Applications Engineer

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Description

Who we are? United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

Company Page: http://www.united-imaging.com/en/home/

Benefits

When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es).

Job Summary We are seeking a proactive and technically skilled Enterprise Applications Engineer to support, maintain, and enhance business-critical applications across our North American operations.

This is a fully on-site position based in Houston, TX, requiring on-site attendance five days per week (Monday through Friday). Remote and hybrid work arrangements are not available for this role.

In this position, you will partner with business stakeholders and global IT teams to manage enterprise applications, analyze business requirements, optimize workflows, support system integrations, and deliver practical technology solutions that meet evolving business needs.

The role primarily supports enterprise platforms such as CRM, Manufacturing Execution Systems (MES), and Warehouse Management Systems (WMS), while also contributing to SAP ERP implementations, enhancements, and integration initiatives, particularly in manufacturing and supply chain operations.

A key responsibility of this position is to take ownership of application documentation and knowledge management, including addressing existing documentation gaps and establishing reliable, standardized technical documentation, IT knowledge bases, and end-user guides.

The ideal candidate combines hands-on enterprise application experience, a solid understanding of business processes, strong technical troubleshooting skills, and a proactive approach to continuous improvement, automation, and knowledge sharing.

Key Responsibilities

1. Enterprise Application Support & Administration

• Own the day-to-day support, administration, configuration, and troubleshooting of enterprise applications, including ShareCRM, MES, WMS, and other business platforms.
• Maintain application configurations, business rules, workflows, user access, and system functionality to support reliable and efficient business operations.
• Investigate recurring issues, identify root causes, and implement sustainable improvements to enhance system reliability, performance, and user experience.

2. Business Requirements & Process Improvement

• Partner with stakeholders across Sales, Manufacturing, Procurement, Warehouse, Logistics, and Supply Chain to understand business processes, identify operational challenges, and gather system requirements.
• Translate business requirements into practical system configurations, workflow enhancements, and technical solutions that support evolving business needs.
• Participate in solution design, configuration, testing, user acceptance testing (UAT), deployment, and post-implementation improvements.
• Identify opportunities to streamline workflows, improve data quality, and reduce manual or redundant processes across business systems.

3. SAP Implementation & Enterprise Systems Integration

• Contribute to SAP ERP implementation, enhancement, upgrade, and regional rollout initiatives, particularly those involving manufacturing and supply chain business processes.
• Support business process analysis, requirements gathering, data preparation, system testing, and go-live activities for SAP and related enterprise applications.
• Support the design, configuration, development, testing, monitoring, and maintenance of interfaces between SAP ERP and other enterprise applications, collaborating with internal teams and external partners as needed.
• Troubleshoot integration issues, data synchronization failures, and cross-system inconsistencies to ensure reliable data exchange and business continuity.

4. AI Enablement & Process Automation

• Identify repetitive, rule-based tasks in application support and business operations that can be improved through AI-enabled tools, scripting, or workflow automation.
• Develop and maintain reusable scripts, automated workflows, and standardized procedures to reduce manual effort and improve consistency.
• Explore and implement practical automation solutions that improve operational efficiency while maintaining appropriate data security, accuracy, and controls.

5. Documentation & Knowledge Management

• Take ownership of developing, organizing, and maintaining comprehensive documentation for existing and newly implemented enterprise applications.
• Assess existing documentation, identify knowledge gaps, and proactively work with business users, IT teams, system owners, and vendors to capture critical system knowledge.
• Create and maintain system configuration documentation, business process descriptions, integration specifications, IT knowledge base (KB) articles, troubleshooting guides, standard operating procedures (SOPs), and end-user documentation.
• Establish consistent documentation practices using company-approved templates and standards, ensuring documentation remains accurate, accessible, and up to date.
• Integrate documentation and knowledge transfer into system implementations, enhancements, and change management activities to support operational continuity and long-term maintainability.

6. Global Collaboration & IT Governance

• Collaborate with global enterprise applications, SAP, and IT teams to support system implementations, enhancements, regional rollouts, localization, and ongoing application improvements in North America.
• Coordinate with internal stakeholders and external vendors to resolve cross-system issues, align technical solutions, and support project deliverables.
• Follow established IT governance, change management, information security, data protection, and applicable quality requirements.

Requirements

• Education & Experience: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience. At least 3 years of experience supporting, configuring, implementing, or integrating enterprise business applications.
• Enterprise Applications: Hands-on experience with at least one ERP, CRM, MES, WMS, or comparable enterprise application platform, including application administration, configuration, technical support, or implementation.
• Business Process Knowledge: Working knowledge of manufacturing, supply chain, procurement, inventory, logistics, sales operations, or related business processes. Ability to understand business requirements and translate them into practical system improvements.
• ERP & SAP Fundamentals: Familiarity with ERP concepts, including master data, business transactions, and cross-system process integration. Basic understanding of SAP ERP business processes or similar enterprise ERP environments.
• Technical & Integration Skills: Experience with APIs, system integrations, or data exchange processes. Working knowledge of SQL, REST APIs, JSON, XML, or similar technologies, with the ability to troubleshoot technical and data-related issues.
• Documentation & Knowledge Management: Demonstrated ability to independently develop clear, structured, and accurate technical documentation, IT knowledge base articles, SOPs, and end-user guides. Strong attention to detail and a proactive approach to identifying documentation gaps and maintaining knowledge resources.
• Problem-Solving & Ownership: Strong analytical and troubleshooting skills, with the ability to independently investigate issues, identify root causes, manage priorities, and follow through on solutions with minimal supervision.
• Communication & Collaboration: Strong written and verbal communication skills in English, with the ability to work effectively with technical and non-technical stakeholders and collaborate across departments and time zones.
• On-Site Availability: Ability to work on-site at our Houston, TX location five days per week (Monday through Friday). This position does not offer remote or hybrid work arrangements.

Preferred Qualifications

• Experience participating in SAP implementation, support, upgrade, or rollout projects, particularly involving MM, SD, PP, WM, or EWM modules.
• Experience with ShareCRM or other enterprise CRM platforms, MES, WMS, or related business application systems.
• Experience in the medical device, manufacturing, industrial equipment, or supply chain industries.
• Hands-on experience with API integrations, interface troubleshooting, data mapping, or enterprise application integration projects.
• Familiarity with Python, JavaScript, PowerShell, Power Automate, or other scripting and workflow automation technologies.
• Experience applying AI-enabled tools, low-code platforms, or workflow automation to improve IT operations or business processes.
• Experience supporting global enterprise application implementations, regional rollouts, and system localization projects.
• Familiarity with quality management, data integrity, and regulated business environments.
• Mandarin Chinese proficiency is a plus for collaboration with global teams.

What Success Looks Like

• Reliable Applications: Enterprise applications are stable, well-maintained, and effectively support business operations.
• Effective Business Solutions: Business requirements are translated into practical, maintainable system improvements that enhance efficiency and user experience.
• Successful System Integration: Cross-system integrations operate reliably, with issues identified and resolved in a timely manner.
• Documented and Transferable Knowledge: Existing documentation gaps are systematically addressed, and enterprise applications have accurate, standardized, and accessible technical documentation, IT knowledge base articles, and end-user guides.
• Operational Efficiency: Repetitive tasks and manual processes are reduced through practical automation and continuous improvement.
• Global Alignment: SAP and other global enterprise application initiatives are effectively supported and adapted to North American business needs.