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GL
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United Communications

Technical Project Manager- Product Development & Systems Integration

Franklin, TN, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!

At United Communications, we’ve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region’s fastest, most reliable internet providers - recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber and fixed wireless solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we’re expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.

WHY UNITED?

Award-Winning Culture: 2023 & 2024 Best Places to Work
Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
Top 100 Fiber-To-The-Home Leader
401k + Match, HSA, and more!

SUMMARY

United Communications is seeking a Technical Project Manager to plan, coordinate, and execute strategic technology initiatives across the organization. This role supports software development, systems integrations, product launches, operational improvements, and cross-functional projects. The Technical Project Manager translates approved objectives into actionable plans, tracks progress and deliverables, coordinates internal stakeholders and external partners, and proactively escalates risks. This role focuses on execution and coordination, not ownership of product strategy, technical architecture, development personnel, or product P&L.

POSITION SCHEDULE AND ONSITE REQUIREMENTS

This is a direct-hire, full-time, on-site position located at our Franklin location.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include the following, but other duties may be assigned as required.

•

Project Planning & Execution

Develop and maintain project plans, timelines, milestones, deliverables, and resource dependencies while monitoring progress and stage-gate requirements.
Identify risks, schedule conflicts, and resource concerns, escalating issues as needed.

Requirements & Process Documentation

Document business requirements, user stories, workflows, and processes while maintaining alignment between approved requirements, development, and testing.
Identify outstanding decisions and coordinate resolution with appropriate stakeholders.

Software Development Coordination

Track development assignments, priorities, timelines, dependencies, and deliverables across concurrent projects.
Facilitate status updates and coordinate blocker resolution, releases, defect remediation, and retesting.

Cross-Functional & Vendor Coordination

Coordinate deliverables, dependencies, and commitments across internal departments and external vendors.
Facilitate working sessions, document decisions and action items, and escalate vendor discrepancies or issues requiring management approval.

Testing & Launch Support

Coordinate user acceptance testing, defect tracking, remediation, and release readiness.
Maintain launch checklists covering documentation, training, operational handoffs, deployment requirements, and stakeholder approvals.

Documentation & Reporting

Maintain centralized project records, schedules, action items, and decision logs.
Prepare project updates and reports highlighting progress, milestones, risks, dependencies, and decisions requiring leadership attention.
Use Microsoft 365, Smartsheet, and approved AI tools to improve project tracking, reporting, and efficiency.

WHAT YOU BRING

Required Qualifications

3+ years coordinating technical projects, software implementations, systems integrations, or comparable technology initiatives.
Demonstrated ability to manage multiple simultaneous workstreams and drive follow-through across teams.
Working knowledge of software development lifecycles and Agile or hybrid delivery practices.
Strong written communication, meeting facilitation, organization, issue tracking, and stakeholder management skills.
Ability to work independently with incomplete information, identify missing inputs, and escalate appropriately.

Preferred Qualifications

Experience in telecommunications, broadband, SaaS, MSP/MSSP, or enterprise technology.
Experience with ISP billing and order entry (USOC-based billing, Salesforce, Zendesk, or comparable OSS/BSS platforms).
Experience supporting internal development teams, API integrations, product launches, UAT, or releases.
Proficiency with Microsoft Teams, SharePoint, Smartsheet, and AI-assisted productivity tools.
PMP, CAPM, ScrumMaster, or equivalent practical project management experience.

A bachelor’s degree in a related field is preferred; however, equivalent professional experience may be considered in lieu of a degree.

Our Commitment to Equal Opportunity United Communications is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

Drug-Free Workplace Statement

United Communications is committed to maintaining a safe, drug-free workplace. Employment offers are contingent upon successful completion of required pre-employment drug testing. Employees may also be subject to drug and/or alcohol testing in accordance with company policy and applicable federal and state laws.

Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at www.united.net and join us in building the future of connectivity.

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More about this job

Skills

Documentation
Software development
Reporting
Leadership
Agile
Communication skills
Stakeholder management
Work independently
Salesforce
Zendesk
BSS
Microsoft Teams
Microsoft SharePoint
Smartsheet
PMP
CAPM
Project management

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