Supervisor - Program Management

SCOPE OF JOB:Position may manage a small program with minimal client interface or multiple programs with little client interface. Provides direction, coordinates and supervises the activities of business support, technical support or production team at entry level exempt and/or at nonexempt levels using established policies and procedures. Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors and managers. Work is reviewed for soundness of judgment and overall quality and efficiency.Knowledge and Abilities:Strong focus on book of business client satisfaction and client retention results; Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency; Highly developed written communication and documentation skills to develop project educational materials, program specific procedures, product tools, and other services – related to collateral; Networking and client interfacing skills to cultivate and manage relationships; Strong analytical skills; Ability to analyze information and target trends; Organize people and systems to achieve goals.

M-F 9AM-6PM ET