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Nurse Care Manager, RN
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Human Resources Manager
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United Biosource Corporation

Program Manager - Pharmacy HUB Operations

Remote, United States

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Job details

Education: Bachelor’s degree
Posting language: English

Original job description

• As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Brief Description:

Patients are at the center of our business strategies. The Manager – Program Management, manages day-to-day activity of program(s) and supervises staff. Extensive interaction with internal and external client(s). Acts as the primary contact for the assigned program(s). This position performs hiring, scheduling, training, and development of direct and indirect reports. Recognizes, recommends, and implements operational improvement Works with Senior Manager or Director to develop policies, procedures and the business work plan for assigned program(s). Position may support multiple small clients or one large client. Provides direction, coordinates and supervises the activities of the operational team using established policies and procedures. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors and managers. Work is reviewed for soundness of judgment and overall quality and efficiency.

The Program Manager is also responsible for:

Ensuring appropriate resources and operational support required to deliver on both patient and client expectations
Oversight of the systems development and management
Identify opportunities and participate in the development of strategies, training tactics and resources required to optimize value of patients
Working cross-functionally with operations, training, Field Operations Management, and District Managers.

Specific job duties:

Responsible for implementing and maintaining the effectiveness of the program by:

Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget.
Manage day-to-day activity of the program operation and ensures proper flow of work throughout the life of the program, including supervision of staff.
Working knowledge of protocol(s), contract requirements, program workflow and/or scope of work for assigned program(s).
Monitor program metrics to ensure adherence to program SLAs.
Aid management decisions on program development and design and/or restructure of program requirements.
Supervise the collaboration with internal and client training departments to ensure messaging integrates the defined strategies and is customized to reflect the patient insights associated within supported disease states
Supervise and manage the field operations support personnel as assigned
Support the logistical deployment and tracking of issued equipment
Supervises personnel management during training events
Supervises and directs Service Provider assigned training resources to ensure strategic approach is in line with requirements
This position is also responsible for supervising the execution of a feedback mechanism to assess the value of the program as perceived by the patients on a regular basis, including oversight support
Collaborate with the Managers and Directors of Patient Outreach organization to support KPI development, ensure reporting systems are in place and supervise/manage monthly performance updates to the team
Provide leadership with updates on policy developments and likely impact on patients and service delivery
Develop and implement a robust plan to facilitate clear communication with Patient Outreach organization
Attend and support weekly program staff meetings
Directly supervise and manage assigned systems training, field operations, system escalation personnel and projects as directed
Presentation of program information to internal and external customers.
Participate in interviewing prospective employees, evaluating current employees, and train employees as needed.
Ability to travel as needed
Actively participates in in-person and virtual meetings/events (internal and external)

Supervisory Responsibility:

1-20 Direct Reports

Desired Skills and Qualifications:

Bachelor’s degree required
Patient Outreach or program experience (2+ years) as Field Manager or higher experience preferred
Training Management experience preferred
Must be able to manage multiple tasks and have excellent organizational skills
Ability to examine business environment and develop/execute in response to market opportunities will be a significant benefit
Candidate should have a working knowledge of the market including trends and issues as they relate to the patient journey and insights
Ability to travel (40-50%)
Ability to lead and drive for results in cross-functional teams
Strong planning and prioritization skills
Strong and effective presentation skills; excellent communication skills – both written and verbal
Initiative and vision: develop strategy and deliver results
Drive and enthusiasm
Exceptional interpersonal skills and the ability to build and inspire support for initiatives
Ability to build and maintain relationships with third parties using good negotiation skills
Proven success working with or within patient advocacy organization or other patient health-related, communicate focused organizations providing services to targeted populations
Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology
Veeva /SaleForce.com Database experience preferred

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

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More about this job

Skills

Program management
Operations management
Workflow
Collaboration
Personnel management
Reporting
Leadership
Communication skills
Train employees
Organizational skills
Prioritization
Presentation skills
Interpersonal skills
Negotiation
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

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