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Senior Program Manager, Sales Operations
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United Airlines

Engineer - IT Field Services

Chicago, IL, United States

The base pay range for this role is $73,150.00 to $95,224.00.

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Job details

Pay: The base pay range for this role is $73,150.00 to $95,224.00.
Experience: 2+ years of relevant experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job Overview and Responsibilities This operational support and project leader position is designed to grow the candidate’s knowledge of United’s Best Practices, tools, and processes within the Digital Technology – Field Services organization under the mentorship of senior leaders and engineers from the team. The role is responsible for managing all logistical aspects of small to medium-sized projects, helping coordinate project and resource plans, training of airport staff, and ensuring functionality and quality of the delivered solution. They will oversee projects such as Local Area Network (LAN), Wide Area Network (WAN), Voice Over IP (VOIP), Closed Circuit Television (CCTV), Audio Visual (A/V) technology platforms, mobility platforms, and infrastructure activities that comply with United’s IT critical infrastructure standards. The role will include interfacing between Field Services and internal & external business partners and vendors. The successful candidate must possess excellent organization and communication skills, a strong background in project management, a strong understanding of telecommunications standards and practices, and excellent customer service skills. The candidate values cultural, ethnic, gender, and other individual differences in people and creates an environment of learning, valuing, encouraging, and supporting differences.

Oversees DT projects and technology support for an assigned set of small regional line stations. Other sites may include customer service centers, contact centers, and all other United Airlines facilities. Duties include walkthroughs, site surveys, Digital Technology (DT) equipment support, preventative maintenance, mobility product support, DT network infrastructure support, operational equipment and communication rooms, base location inventory management and supply storage.
Station ownership – Establishes relationships with the leadership of the airports/stations they oversee. This includes completing regular station visits, communicating with station leadership on project status and the current state of technology at the station, and completing the station visit checklist when visiting the airport.
Performs system maintenance/administration, diagnostics, imaging of PCs and mobile devices, installation and removal of PC equipment, assist end users with troubleshooting of device performance issue
Attends regional project meetings and provides project tracking and analysis. Supports the integration of vendor tasks and tracks and reviews vendor deliverables
Coordinates activities with internal/external technology owners/service providers. Network Engineering, WAN Engineering, WiFi Engineering, Mobility Engineering and Electrical contractors
Monitors regional Digital Technology (DT) stock levels and maintains warehouse inventory
Ensures the Main Distribution Frame (MDF) room and Intermediate Distribution Frame (IDF) conform to established enterprise/industry standards Building Industry Consulting Service International (BICSI), Electronic Industries Alliance (EIA), Telecommunications Industry association (TIA)

Qualifications

What’s needed to succeed (Minimum Qualifications):

Bachelor's degree
2+ years of relevant experience
Strong verbal and written communication skills
Technical aptitude and ability to learn new technologies
Experience leading small to mid-size projects
Ability to communicate solutions to both technical and non-technical audiences
Aptitude for problem solving, looking beyond the obvious and not stopping at the first answer
Strong level of poise in high pressure environments
Active commitment to self-development
Knowledge of low voltage and fiber standards

The base pay range for this role is $73,150.00 to $95,224.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

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