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United Airlines

Assistant Manager - Inflight

San Francisco, CA, United States

The base pay range for this role is $88,110.00 to $107,690.00.

Apply on careers.united.com About employer

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Job details

Pay: The base pay range for this role is $88,110.00 to $107,690.00.
Posting language: English
Posted: Nov 9, 2026

Original job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description Why Inflight Services? Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation. Reports to the Operations Manager and supports the Base Leader as required for all organizational goals within the Inflight division. Coordinates the implementation of safety policies and procedures, securing relationships and support from other organizations / divisions as necessary to support objectives. Specific emphasis is on providing local management with information and practices that enable a reduction of operational disruptions and increase in Net Promotor scores. Ensures consistent implementation of standard safety and Inflight objectives. Work with station(s) to determine root cause of operational disruptions, aircraft damage incidents and share lessons learned. Work with Inflight Management to ensure adherence to regulatory practices and PSA briefing items. Work with other divisions (Flight operations, Airport operations, Safety) to resolve cross-departmental issues. Coordinate the implementation of consistent Inflight Operation functions across all bases Job overview and responsibilities

Provides support to the Operations Managers in supervising all areas of the operation within an area of United’s airport operation (multiple gates), communicating with internal stakeholders, and supporting United’s core4 values through critical decision-making
Identify and address flight-level issues/exceptions related to Inflight, PSA, baggage processes, customer boarding, net promotor scores, catering, and general FA concerns
Identify irregularities such as IFDM alerts, ATC/WX issues, medical emergencies, major/minor flight alerts, and staffing issues and work with the SOC and scheduling to resolve
Coordinate, communicate, and partner with team members across United’s operation via phone, radio, and messaging services to escalate and resolve critical issues
Work with all stakeholders to ensure Inflight priorities and initiatives are maintained
Document notable issues with operational performance as required
Identify changes required to improve future operational performance
Develop and support standard work and continuous improvement processes with team of Inflight Operations supervisors
Mentor, promote and develop colleagues, to grow professionally and strengthen the overall Inflight team

Qualifications

What’s needed to succeed (Minimum Qualifications):

High School Diploma, GED or education equivalent
Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
2-3 years’ previous inflight supervisory experience or equivalent work experience
2-3 years’ experience leading and influencing a team with solid conflict resolution and decision-making capability
Effective time management, presentation, and organizational skills
Proven track record in roles requiring strategic planning, continuous improvement, analytical problem-solving, goal-directed leadership and service-oriented performance
Positive attitude and ability to adapt to constantly changing work environment
Proven ability to work independently and with other team members across the organization in creating a collaborative work environment
Strong verbal and written communications skills
Intermediate skills with Microsoft Office programs
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelor’s degree and/or related field experience in an airline operational environment
Inflight Service, travel industry, or hospitality leadership experience highly preferred
Knowledge of operations, management, and logistics principles
Knowledge of the flight attendant contract and experience managing a unionized workforce
Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

The base pay range for this role is $88,110.00 to $107,690.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Apply on careers.united.com About employer

More about this job

Skills

Decision making
Scheduling
Conflict resolution
Time management
Organizational skills
Strategic planning
Process improvement
Problem solving
Leadership
Work independently
Microsoft Office
Logistics

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Work requirements

Jobs in the United States