2027 General Manager - Task Force

General Manager - Task Force Summary As a Task Force General Manager, you provide operational leadership across the portfolio, serving as the acting General Manager when needed and supporting existing property leaders during onboarding, staffing transitions, training initiatives, peak demand periods, and special projects. Assignments may be at new or existing properties and are made at the discretion of the Regional Director of Hospitality Operations. You are the leader and ambassador of the property, responsible for delivering exceptional guest experiences, inspiring high-performing teams, and driving strong operational and financial results. Whether stabilizing an existing operation, supporting a new opening, or leading through change, you bring expertise, adaptability, and a bias for action. This highly cross-functional role requires the ability to lead all aspects of hospitality operations, develop managers and hourly team members, ensure service excellence, and create accountability across departments. Task Force General Managers are expected to quickly assess operational needs, implement solutions, support company initiatives, and seamlessly transition leadership to permanent property teams when assignments conclude.

Key Responsibilities

• Lead all property operations in the absence of a General Manager or other vacant manager role that needs coverage.
• Serve as Manager on Duty (MOD) and provide leadership coverage as needed.
• Train, coach, and develop managers and hourly team members across all departments.
• Support onboarding, staffing transitions, scheduling, and operational continuity.
• Foster a culture of hospitality, accountability, safety, and operational excellence.
• Drive guest satisfaction, employee engagement, and financial performance goals.
• Establish clear expectations, measure results, and hold teams accountable for performance.
• Partner with cross-functional teams to implement company initiatives, policies, and best practices.
• Build strong relationships with team members, vendors, community partners, and local stakeholders.
• Lead operational readiness, hiring, training, and execution for new property openings and pre-opening assignments.
• Oversee a successful transition of responsibilities to permanent property leadership.
• Support special events, projects, and portfolio-wide operational initiatives as assigned.

Education

• High School Diploma or GED or equivalent work experience

Preferred Qualifications

• Minimum of 5 years of management experience, including at least 2 years as a General Manager with responsibility for property operations, financial performance, and team leadership.
• Experience delivering in-person customer service support in a fast-paced, results-driven environment, preferably in hotels or hospitality
• Experience with new hotel opening or project management
• Experience in full-service food and beverage operations
• Basic knowledge of maintenance operations
• Proven ability to lead teams and deliver operational results.
• Strong communication, coaching, and problem-solving skills.
• Ability to travel frequently and adapt to changing business needs.

Additional Information

• Travel required up to 75%
• This position requires the individual to wear and work in personal protective equipment, when applicable.
• This position requires that the individual is able to lift a minimum of 45lbs independently.
• Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind.
• This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas. Compensation and Benefits Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

• Health Insurance
• 401K (eligible if work hourly minimum as required by law)
• Heavily discounted tents for Under Canvas family and friend stays
• Bar N Ranch lodge and cabin discounts
• Lifestyle partner brand and industry discounts
• Employee Assistance Program

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind. With locations near America’s most iconic national parks, and backed by KSL Capital Partners, Under Canvas is building a multi-brand platform with ambitious growth plans and a world-class team to support its expansion.