Scheduler

Clinic Scheduler

Location: Boone, North Carolina | Clinic-Based | Non-Exempt

Why You'll Love Working Here

As a Clinic Scheduler at UNC Health Appalachian, you'll be a key part of the patient experience by serving as the connection between patients, providers, and care teams. Your work ensures appointments are coordinated smoothly, schedules run efficiently, and patients feel informed and supported throughout the scheduling process.

This role is ideal for someone who is highly organized, customer-focused, and comfortable working in a fast-paced healthcare environment. If you enjoy problem-solving, communication, and helping clinics run seamlessly behind the scenes, this position offers meaningful impact every day.

Boone, North Carolina, nestled in the Blue Ridge Mountains, offers exceptional quality of life with outdoor recreation, a vibrant downtown, excellent schools, and Appalachian State University.

• Compensation: Starting at $16.85/hour, based on education, experience, certification, and internal equity.

• Schedule: Monday - Friday 8:00 AM - 5:00 PM

• Applicable Benefits: Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; wellness incentives; employee discounts; and additional employee support programs.

• Benefits Eligibility: Applicable benefits begin the first of the month following 60 days of employment from new hire orientation.

• Status: Non-Exempt

What You'll Do as a Clinic Scheduler

Scheduling & Patient Coordination

• Coordinate and schedule patient appointments efficiently, considering provider availability and appointment priorities.

• Communicate clearly with patients, providers, and clinic staff to schedule, confirm, and update appointments.

• Provide patients with appointment details, instructions, and follow-up information.

• Maintain accurate appointment records using electronic scheduling and health record systems.

• Update patient information and ensure scheduling data remains current and accurate.

Clinic Operations Support

• Collaborate with healthcare providers to optimize clinic schedules and patient flow.

• Address patient inquiries related to scheduling, rescheduling, and cancellations.

• Conduct appointment reminder calls or messages and assist with rescheduling as needed.

• Resolve scheduling conflicts promptly and communicate changes to all relevant parties.

• Support clinic operations by assisting with additional administrative tasks as assigned.

What We're Looking For

Qualifications/Licenses

Education

• High School Diploma or equivalent preferred.

Experience

• Prior experience in appointment scheduling or a related administrative role preferred.

Required Licensure & Certifications

• No licensure required.

• Certification in healthcare administration or a related field preferred but not required.

Knowledge, Skills & Abilities

• Proficiency with scheduling software and Electronic Health Record (EHR) systems.

• Strong verbal and written communication skills.

• Excellent organizational skills with strong attention to detail.

• Ability to prioritize tasks and work efficiently in a fast-paced environment.

• Customer-focused mindset with a commitment to positive patient experiences.

• Ability to work collaboratively with clinical and administrative teams.

Physical & Work Environment

Physical Demands

• Ability to sit or stand for extended periods.

• Manual dexterity to operate computers and standard office equipment.

• Vision and hearing within normal ranges for office and patient communication tasks.

Working Conditions

• Primarily office or clinic-based setting.

• Occasional evening or weekend hours may be required based on patient needs or special events.

• Frequent interaction with patients, providers, and healthcare staff.

What Sets Us Apart

• Career Growth: Access tuition reimbursement, ongoing education, structured advancement opportunities, and participation in the Career Pathways Program.

• Impactful Work: Play a critical role in ensuring patients receive timely access to care while supporting efficient clinic operations.

• Community & Lifestyle: Enjoy mountain living in Boone, North Carolina, with access to hiking, skiing, biking, dining, local arts, and year-round outdoor recreation.

• Top-Tier Community: Boone is home to Appalachian State University and is consistently recognized as one of North Carolina's most desirable mountain communities.

• Meaningful Benefits: Receive access to wellness programs, retirement benefits, educational assistance, employee discounts, and applicable healthcare coverage.

• Inclusive Culture: UNC Health Appalachian embraces diversity and inclusion and is committed to fostering a workplace where every team member feels valued and respected.

Ready to Help Connect Patients with Exceptional Care?

Apply today to join UNC Health Appalachian as a Clinic Scheduler and make a meaningful impact by helping patients access the care they need while supporting a seamless clinic experience.

About UNC Health Appalachian

It's official. UNC Health Appalachian earned an "A" Leapfrog Patient Safety Grade. UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, the Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation.

UNC Health Appalachian remains committed to promoting health in the High Country, enhancing quality of life, and simply "making life better."

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses, and more than 500 clinics, along with the clinical patient care programs of the UNC School of Medicine.

It exists to improve the health and well-being of North Carolinians and others we serve while furthering the teaching mission of the University of North Carolina School of Medicine. Over the past three years, UNC Health has provided more than $400 million in uncompensated and charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognitions for quality care, patient safety, and the overall patient experience.

For more information, visit unchealth.org.

Equal Opportunity Employer

UNC Health Appalachian embraces diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

We value a workforce that reflects a variety of backgrounds and perspectives because it strengthens our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences.

UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background check and drug screening.

For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.