Receptionist

Clinic Receptionist

Location: Boone, North Carolina | Clinic/Outpatient Services | Full-Time | Non-Exempt

Why You'll Love Working Here

As a Clinic Receptionist at UNC Health Appalachian, you'll be an essential part of the healthcare team, helping ensure smooth clinic operations while creating a welcoming and positive experience for every patient. Serving as the first point of contact, you'll support patients, providers, and staff by managing appointments, coordinating communication, and assisting with daily administrative functions.

This role is ideal for someone with strong customer service skills, exceptional attention to detail, and a passion for helping others in a healthcare setting.

Located in the heart of the Blue Ridge Mountains, Boone, North Carolina offers the perfect blend of outdoor adventure, community, and quality of life.

• Compensation: Starting at $15.90/hour, based on education, experience, certification, and internal equity.

• Schedule: Monday - Friday, 8 Hour shifts

• Applicable Benefits: Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; wellness incentives; employee support programs; and professional development opportunities.

• Benefits Eligibility: Applicable benefits begin the first of the month following 60 days of employment from new hire orientation.

• Status: Non-Exempt

What You'll Do as a Clinic Receptionist

Patient Reception & Customer Service

• Greet patients and visitors in a polite, prompt, and professional manner.

• Provide directions, instructions, and assistance as needed.

• Answer patient questions and concerns while ensuring a positive customer experience.

• Maintain a welcoming, organized, and patient-centered front office environment.

Scheduling & Registration

• Schedule appointments and maintain organized provider schedules.

• Collect and enter patient insurance information into appropriate systems.

• Update demographic information and maintain accurate patient records.

• Collect co-pays and outstanding balances while ensuring proper documentation.

• Assist patients with completing required forms and paperwork.

Administrative Support

• Obtain required signatures and review forms for completeness and accuracy.

• Answer incoming calls and respond to patient needs promptly and professionally.

• Assist with computer data entry, photocopying, filing, and document management.

• Support clinic operations by coordinating laboratory, imaging, and other scheduling activities as directed.

Office Operations

• Maintain a clean and orderly reception, waiting, and beverage areas.

• Ensure reading materials and patient resources remain organized and accessible.

• Facilitate smooth patient flow through communication with clinical and administrative staff.

• Uphold patient privacy and confidentiality in accordance with HIPAA regulations.

What We're Looking For

Education

• High School Diploma or GED required.

Experience

• Minimum of one (1) year of customer service experience required.

• Six (6) months of receptionist experience in a healthcare setting preferred.

• Experience operating office equipment preferred.

Licensure & Certifications

• No licensure required.

• Basic Life Support (BLS) certification may be preferred based on department needs.

Knowledge, Skills & Abilities

• Strong customer service and interpersonal communication skills.

• Excellent verbal and written communication abilities.

• Proficiency with computers, office software, and scheduling systems.

• Knowledge of medical office procedures and patient registration processes preferred.

• Familiarity with medical terminology preferred.

• Typing speed of 50 WPM preferred.

• Strong organizational skills with attention to detail and accuracy.

• Ability to manage multiple priorities in a fast-paced environment.

Physical & Work Environment

Physical Demands

• Prolonged sitting while performing front desk and computer-based tasks.

• Occasional standing while assisting patients, visitors, and providers.

• Light lifting of office supplies, records, and materials.

• Frequent keyboard use, data entry, and telephone communication.

• Visual acuity required for reading documents, patient records, and computer screens.

Working Conditions

• Indoor, climate-controlled clinic environment.

• Frequent interaction with patients, visitors, healthcare providers, and staff.

• Moderate noise levels consistent with healthcare and office settings.

• Regular work with electronic records and office technology.

• Adherence to privacy, safety, infection-control, and organizational policies.

What Sets Us Apart

• Career Growth: Access professional development opportunities, tuition reimbursement, and career advancement pathways.

• Impactful Work: Help create a positive patient experience while supporting quality care delivery throughout the clinic.

• Team Culture: Join a collaborative team committed to excellence, compassion, and service.

• Top-Tier Community: Boone is home to Appalachian State University and consistently recognized among the nation's best small towns.

• Mountain Lifestyle: Enjoy hiking, biking, kayaking, skiing, dining, arts, breweries, wineries, and year-round outdoor recreation throughout the High Country.

Ready to Make a Difference in the Patient Experience?

Apply today to join UNC Health Appalachian as a Clinic Receptionist and help create a welcoming, efficient, and compassionate experience for every patient we serve.

About UNC Health Appalachian

It's official. UNC Health Appalachian earned an "A" Leapfrog Patient Safety Grade. UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, the Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation.

UNC Health Appalachian remains committed to promoting health in the High Country, enhancing quality of life, and simply "making life better."

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses, and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine.

It exists to improve the health and well-being of North Carolinians and others we serve while furthering the teaching mission of the University of North Carolina School of Medicine. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognitions for quality care, patient safety, and the overall patient experience.

For more information, visit unchealth.org.

Equal Opportunity Employer

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences.

UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered.

Employment is contingent upon successful completion of a background check and drug screening.

For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.