Jobs in the United States

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Added 5 mins ago
UH
Financial Counselor - ACU | Cardiology - Springhill | Full-Time | Days
UF Health
Gainesville, FL
- Full-time
…detail; and financial counseling of patients. Accountable for resolution of front-end edits, rejections, and information requests to achieve practice goals. This position interacts directly…
Added 6 mins ago
Mechanical Assembly
Hewlett Packard Enterprise
Chippewa Falls, WI
…that are moderately complex in nature and require ordinary problem resolution. Works under limited supervision and normally receives no instruction on routine work and general instructions…
Added 17 mins ago
SA
Assoc Material Planner - DMX
Southwest Airlines Co.
Dallas, TX
- $63,700 to $70,800 USD / year
The Associate Material Planner supports Tech Ops by performing material planning and forecasting activities for assigned commodities to ensure parts availability and operational…
Added 1 hour ago
Community Supervision Aide
Community Supervision, Department of
United States
Provides assistance and problem resolution to claimants, employers, staff, other agencies, and/or the general public
Added 1 hour ago
Release Train Engineer
Regions Bank
Charlotte, NC · Birmingham, AL · Atlanta, GA
Excellent analytical, problem solving and interpersonal skills
Added 1 hour ago
Construction Purchasing Associate
Zenith Systems
Bedford Heights, OH
We are currently seeking a detail-oriented and proactive Purchasing Associate - TD / AV to support the daily procurement needs of our Technology and Audio Visual project teams. This role is…
Added 2 hours ago
HS
Call Center E-Associate
Hawaii State Federal Credit Union
Kapolei, HI
- $42,300 to $53,340 USD / year
This isn't a traditional call center role - join a team that's transforming how members experience banking. The E-Associate is a relationship-focused position where you'll combine service,…
Added 2 hours ago
LF
Sr. Client Service Associate
LPL Financial Corp
United States
- $30.11 to $50.21 USD / hour
As a Senior Registered Client Service Associate for INC Advisors in Paramus, NJ, you will provide comprehensive administrative and operational support within the financial advisor’s…
Added 2 hours ago
ME
Youth Program Manager
Mission Edge
Vista, CA
- $20 to $25 USD / hour
Facilitate structured indoor and outdoor activities that promote positive peer relationships, confidence, creativity, teamwork, and problem-solving.
Added 3 hours ago
Relationship Banker I - Centralia
Regions Bank
Centralia, IL
…information changes, PIN reset requests, reordering checks, and basic problem…
Added 3 hours ago
RU
Access Specialist 1
Rush University Medical Center
Chicago, IL
- $18.87 to $29.73 USD / hour
Certified Healthcare Access Associate (CHAA) preferred.
Added 3 hours ago
RU
Access Specialist 1
Rush University Medical Center
Chicago, IL
- $18.87 to $29.73 USD / hour
Certified Healthcare Access Associate (CHAA) preferred.
Added 3 hours ago
TB
Relationship Banker/ Sr. Relationship Banker (Saturday Required) - New Jersey Area
Truist Bank
Cherry Hill, NJ
- $45,760 to $56,000 USD / year
1. Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and…
Added 3 hours ago
SC
(USA) Area Manager
Sam's Club
OKLAHOMA CITY, OK
- $65,500 to $98,000 USD / year
…andcoordinating workloads in order to achieve facility goalsIdentifies associate customer and supplier concerns by listening and consulting with others when needed to determine corrective…
Added 3 hours ago
AU
Billing Associate
Adecco US, Inc.
Salt Lake City, UT
- $25 to $29 USD / hour
Hybrid - (4 days in office) · Hybrid work schedule (4 days in office)
Added 3 hours ago
MC
Shipping & Receiving Associate
Mott Corporation
Farmington, CT
- $24 USD / hour
Support inventory accuracy through cycle counts and location control; report discrepancies and assist with resolution
Added 3 hours ago
Senior Risk Management Professional
CenterWell
Washington, DC
Strong analytical and problem-solving skills, including the ability to identify gaps, risks, and issues requiring follow-up or escalation.
Added 3 hours ago
Building Maintenance Supervisor
Performance Food Group
NJ
Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
Added 4 hours ago
DC General Warehouse Equipment Operator, IV
Ferguson Enterprises, LLC
Waterloo, IA
Order Resolution: Resolve any orders that cannot be dispatched or are on hold by liaising effectively with other departments, ensuring timely resolutions.
Added 4 hours ago
Mechanical Assembly
Hewlett Packard Enterprise
Chippewa Falls, WI
…that are moderately complex in nature and require ordinary problem resolution. Works under limited supervision and normally receives no instruction on routine work and general instructions…
Added 4 hours ago
SA
Assoc Material Planner - DMX
Southwest Airlines
Dallas, TX
- $63,700 to $70,800 USD / year
The Associate Material Planner supports Tech Ops by performing material planning and forecasting activities for assigned commodities to ensure parts availability and operational…
Added 4 hours ago
Commissioning Customer Service Administrator
Jabil Inc.
Memphis, TN · Byhalia, MS
Collaborate with internal teams and external customers to ensure timely resolution of inquiries.
Added 4 hours ago
Electronics Engineer - 3
Northrop Grumman
Chandler
Conduct prototype and qualification tests while managing and prioritizing problem resolution.
Added 4 hours ago
Sr. Principal Computer Systems Analyst - Windows/Linux
Northrop Grumman
Bethpage
Candidates must have a current U.S
Added 4 hours ago
Customer Experience Associate
Stord, Inc.
Atlanta, GA
The Client Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational…

UM Corp (Enterprise)

Contact Center Associate 2 (H)

Remote, United States

Apply on umiami.wd1.myworkdayjobs.com About employer

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.

The University of Miami/UHealth Department of UHealth Connect has an exciting opportunity for a Full Time Contact Center Associate 2 to work remote.

Core Job SummaryThe Contact Center Associate 2 supports functions that assist in creating and driving a culture of empathy, service excellence and delivery of patient centered care that impacts the patient experience across the UHealth System. The incumbent is possesses a high-level of proficiency with consistent levels of quality and productivity. In addition, the incumbent serves as a subject matter expert in their assigned areas of support, providing guidance to their peers and assisting in on the job training for new hires. This position involves the delivery of courteous and efficient service to patients, accurate documentation and verification of patient registration information, and professional and timely communications with physicians, medical staff, and administrators. This position requires the ability to utilize the EPIC scheduling system to search for appointments across multiple physicians, resources, specialties and sites while utilizing expertise in medical triage and understanding of government and commercial insurance requirements to ensure patients are scheduled with the appropriate provider timely. Core Responsibilities Delivers a high level of patient service, with consistent levels of quality and productivity.Assists in identifying trouble spots and problem patterns in the provision of care.Acts as a subject matter expert in support of their peers.Trains new agents in scheduling and registration requirements specific to their specialties.Schedules and registers patients for appointments within the UHealth System and provides general information about the UHealth System services to patients and community health care providers.Provides support to UHealth System departments and clinics for information inquiries and problem resolution.Maintains direct communication with providers and staff in the Medical Center and Satellite Offices. Department Specific Functions Provide general information about University of Miami Health System services to patients and community health care providers.Schedule and accurately complete full registration for patients requesting appointments with the UHealth system adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest quality standards. Initiate pre-registration process and coordinate with the Central Insurance Verification and Patient Access teams to assure pre-registration in the appropriate facility prior to the appointment. Ensure all demographic insurance information is accurate, complete and up to date on patient’s screen.Verification of insurance information, verification of benefits and insurance referral information.Verification of private patient insurance information for same day appointments or by request.Adhere to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality.Assure ease of patient flow through medical care process.Complies with the written guidelines provided by the HIPPA Privacy Office related to patient privacy and confidentiality.Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, required ancillary services, cancellation policy).Intervene as liaison/advocate for patients, physicians, and staff in facilitating ease of care. Assist in identifying trouble spots and problem patterns in the provision of care.Maintain a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.Maintain knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria.Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements. Performs all above-mentioned tasks by paying attention to detail and providing excellent customer service skills with Patients, Physicians and other related members by following the Standard of Excellence and Accountability policy mandated by the University Of Miami Miller School Of Medicine. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary Core Qualifications High School diploma or equivalent Minimum2 years of relevant experience General knowledge of office procedures and operations Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with professional composure. Ability to maintain effective interpersonal relationships. Ability to recognize, analyze, and solve a variety of problems. Ability to lead, motivate, develop and train others.Ability to process and handle confidential information with discretion. Skill in completing assignments accurately and with attention to detail. Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

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Jobs in the United States