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Ultimate Shine

Shift Lead

Roanoke, VA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

JOB TITLE:

Shift Lead

FLSA STATUS:

Non-Exempt

JOB STATUS:

Full Time

LOCATION:

Site

REPORTS TO:

Site Manager or Assistant Site Manager (varies based on business need)

DIRECT/ INDIRECT REPORTS:

None

EFFECTIVE DATE:

6/1/2025

Position Overview

The Shift Lead role at Spotless Brands is an operational support position designed to provide high performing team members with exposure to site operations and foundational leadership skills. This role is not a managerial position and does not carry decision-making authority or formal leadership responsibilities. The Shift Lead supports the Site Manager and/or Assistant Manager by ensuring effective execution of daily operations during assigned shifts. Responsibilities focus on maintaining operational standards, directing workflows, and supporting team productivity, safety, and customer service. As a key holder, the Shift Lead may assist with opening and closing procedures under the guidance of site leadership.

This position is ideal for individuals seeking to develop hands-on operational experience and prepare for potential future leadership opportunities. The role emphasizes execution, team support, and operational oversight – without involvement in staffing decisions, disciplinary actions, or strategic decision-making.

Essential Functions (Other Duties as Assigned)

Supports site leadership by executing assigned operational tasks; does not participate in managerial decision- making or formal leadership duties
Provide direction to team members during shifts as delegated by site management, ensuring adherence to established procedures and standards
Escalate all staffing, customer service, or operational issues requiring judgement or discretion to the Site Manager or Assistant Manager
Greet and engage customers with professionalism and enthusiasm, promoting membership programs and special promotions
Demonstrate and maintain in-depth knowledge of car wash packages, pricing, promotions, and processes
Safely operate and train others on the use of car wash equipment and chemicals
Monitor and guide vehicle entry and exit procedures to ensure safe, damage-free customer experiences
Delegate team members to appropriate workstations and monitor for efficiency and quality output
Assist in maintaining cleanliness and upkeep of the facility, including vacuum stations, equipment rooms, restrooms, and outdoor areas
Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
Conduct quality control checks on both interior and exterior cleaning standards
Assist with opening and closing procedures strictly per company protocols; financial handling and site security are performed under management direction
Serve as a keyholder; assist in opening/closing procedures including securing the site
Address customer issues or escalate concerns to management as needed
Model and enforce adherence to company policies, safety procedures and operating standards
Perform other duties as assigned to support site operations

Education and Experience

High School Diploma or equivalent preferred, not required
Previous leadership experience in a customer-facing or operational environment (retail, car wash, ) preferred
Must be at least 16 years of age (or older where required by law or safety regulations)
Valid driver’s license preferred (may be required depending on location and responsibilities)
Must meet all required certification and regulatory compliance standards applicable to the role as defined by federal, state, and local laws
Must be able to successfully pass a background check in accordance with company policies and applicable laws

Knowledge, Skills, and Abilities

Knowledge

Understanding of basic customer service principles and practices
Familiarity with car wash packages, pricing, promotions, and process flow and willingness to learn
Awareness of safety protocols and chemical handling procedures
Knowledge of company policies, standard operating procedures, and cleanliness standards

Skills

Ability to clearly give instructions, resolve conflicts, and engage with customers
Ability to motivate team members and delegate responsibilities
Problem solving and decision-making skills under pressure
Time management and task prioritization during busy shifts
Basic technical aptitude to operate car wash equipment
Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks

Abilities

Ability to lead by example in a fast-paced environment
Ability to monitor and evaluate team performance during shifts
Ability to manage multiple priorities while maintaining a customer-first focus
Ability to maintain composure and professionalism under stress
Physically able to stand, walk, and lift for extended periods, and work in outdoor conditions

Physical Requirements

Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
Ability to twist, carry, reach, push, and pull frequently
Ability to lift and carry 50 pounds without assistance for work-related materials
Ability to work outdoors and be efficient in all weather conditions
Ability to work on your feet in a fast-paced, physically active environment
Use of personal protective equipment (gloves, eyewear, etc.. ) as required
Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.

Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

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More about this job

Skills

Site Manager
Leadership
Decision making
Maintain operational standards
Customer service
Opening and closing procedures
Cleaning
Quality control
Valid driver's licence
Regulatory compliance
Handle chemicals
Communicate with customers
Problem solving
Time management
Prioritization
Computer skills
Microsoft Excel
Data entry
Evaluate employees work
Work in outdoor conditions
Personal protective equipment

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