Dir. Business Process Analysis

Build and lead UKG's Business Process & Experience Design capability, including its methods, standards, talent and ways of working. Lead end-to-end process and experience redesign across selected enterprise priorities, working with business owners and transformation leaders. Map how work happens today, identify friction and opportunities, and design future-state processes, roles, handoffs and experiences. Explore how AI, automation, data and technology can improve the work, while keeping human judgment, customer needs and responsible use in view. Turn future-state designs into clear requirements, measures, ownership and implementation plans in partnership with business and technology teams. Bring customer, employee and operational perspectives into design decisions, using research and process insights to test assumptions. Partner with Change & Adoption to ensure new processes are understandable, practical and supported by effective readiness and learning plans. Help leaders connect process improvements to business outcomes and identify how those outcomes will be measured and sustained. Develop strong relationships across Sales, Marketing, Customer Experience, Finance, Product, Technology and other functions. Build, lead and develop a small team of process and experience design professionals, setting clear priorities and supporting their growth. Establish the team's standards and ways of working so it can contribute consistently across multiple enterprise transformations. 10+ years of experience in business process transformation, service or experience design, operating model change, or a related field. Experience leading complex, cross-functional redesign efforts from discovery through implementation. Demonstrated ability to build trust with senior leaders and facilitate decisions across teams with different priorities. Strong skills in process analysis, journey mapping, service design or other structured approaches to understanding and improving work. Experience translating future-state designs into implementation requirements, measures and clear ownership. Strong written, verbal and visual communication skills, including the ability to make complex processes easy to understand. Experience in enterprise software, B2B SaaS or a similarly complex technology environment. Experience redesigning customer journeys or business processes across functions such as Sales, Marketing, Customer Experience or Finance. Experience applying AI, automation or data capabilities to process redesign. Familiarity with process mining, workflow platforms, service design or continuous improvement methods. Experience working in a large-scale enterprise transformation or management consulting environment.