SUPERVISOR (PSM) - Day A

Responsibilities

Supervisor - Milieu (PSM) - Day A

JOB SUMMARY:

Provides shift supervision of direct care staff and performs selected non-professional services under the direct supervision of the Milieu Manager. The job accountabilities include behavioral and crisis management, milieu management, documentation, resident physical needs and the ability to work within a multi-disciplinary team.

Schedule will primarily be: Sunday, Monday, Tuesday, Wednesday from 7 am to 4 pm

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to:

Performs primary oversight of direct care staff. Documents daily rounds and findings, ensures unit cleanliness, adherence to programming, and ensuring that searches are completed daily. Tracks daily incidents, identifies trends, and assigns needed documentation. Ensures all forms and reports are completed before leaving shift. Reports all safety concerns immediately to Milieu Manager and/or Milieu Program Director (MPD).

Makes shift assignments including coordination of breaks to maintain appropriate supervision of residents (including one on one assignments) and consistency of unit structure. Ensures that staff are using radios and headsets appropriately. Assigns code runners, provides code management, and works to create capable code leaders by training staff in crisis management. Is aware of and maintains unit staffing ratios. May personally fill open MHA spots as needed. Works with other programs to assure units are appropriately staffed. Implements unit schedules to ensure unit is running as planned.

Demonstrates thorough program knowledge using handbook guidance and milieu schedules in all interaction with residents and staff.

Ensures compliance to Company policy and procedure through diligent supervision and examination of all unit activity, workflow, attendance and documentation for accuracy and legibility. Ensures that all staff receive breaks as required and documentation for such is completely timely and accurately.

Demonstrates flexibility and confidentiality at all times.

Provides emotional support, maintaining a positive and objective attitude and act as role models and advocates for the residents. Helps facilitate problem solving and the use of coping skills.

Utilizes effective verbal and written communication skills to address issues and needs in a concise, accurate and considerate manner. Promotes the effectiveness of good communication skills to peers.

Maintains a professional, effective working relationship and good rapport with members of all departments and direct care staff, assisting them as necessary to help maintain good employee relations.

Working in conjunction with Milieu Manager and MPD on ensuring that performance plan objectives and disciplinary actions are completed as required. Assists Milieu Manager and MPD with performance evaluations of assigned staff in a timely manner.

Under the direction of the Milieu Manager, coaches and mentors line staff, providing on the job training to assist staff in teaching residents the necessary skills to function in the environment. Provides oversight and management of the program’s mentoring process, meeting weekly deadlines and providing direct supervision and training to new employees.

Helps ensure the use of nonviolent behavior and least restrictive interventions and appropriate and effective use of de-escalation techniques with agitated residents. Coaches staff to avoid power struggles with residents. Advocates for resident rights and treats residents and staff with respect at all times.

Runs groups on all units weekly and as needed. Provides group materials for staff to run programming. Assures that groups are being completed according to schedule. Provides oversight to ensure that resident phone calls occur as per schedule. Ensures that all programming, ie: upper level, occur as per schedule.

Attends RTMs, team meetings, additional trainings, and other meetings as assigned. Provides needed insight about residents upon request.

Facilitates and holds staff accountable to complete all required trainings. This includes HealthStream, HWC, All Staff, etc.

Qualifications

EDUCATION and/or EXPERIENCE High School diploma or GED Six (6) months experience required, with preference working in a adolescent program. Experience in a residential setting is preferred. Relevant education may be substituted for experience. Must have an excellent attendance record.

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