Responsibilities
Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.
The Corporate Information Services Department is seeking a dynamic and talented Sr. Program Manager – IS ERP.
The Sr. Program Manager – IS ERP supports the ongoing operation, governance, optimization, and continuous improvement of UHS ERP services. Coordinates activities across ERP, Information Services, and business stakeholders to ensure effective support processes, prioritization, issue resolution, release readiness, and governance execution. Provides operational leadership across ERP functional, technical, and business teams, driving organizational alignment, stakeholder engagement, and service excellence. Leads key ERP optimization efforts, special initiatives, and strategic workstreams that enhance business value, strengthen organizational capabilities, and support the long-term evolution of the ERP platform. Partners with ERP leadership to mature support capabilities, establish effective governance processes, and promote consistent adoption of enterprise ERP standards and practices.
Key responsibilities include:
Operations & Governance:
- Organizes ERP programs and cross-functional activities in accordance with the mission and goals of the organization and establishes processes and protocols to ensure effective governance and alignment between the system configurations/requirements and the business needs.
- Serves as liaison across ERP, other IS teams, and key stakeholder groups, including HR, Payroll, Finance, Supply Chain, and field-based business functions.
- Manages relationships with vendors/consultants and executives related to responsible programs.
- Leads the collaboration and alignment of ERP leaders and team members across the program.
- Produce accurate and timely reporting of program status and KPIs related to key initiatives and leads the development of deliverables in support of program governance goals.
- Leads and coordinates initiatives across ERP and key stakeholder groups, including but not limited to operational support and stakeholder interaction models, FDM and Contingent Worker governance processes, and ensure alignment of projects led by others.
- Serves as project manager or backup for assigned projects, runs meetings, manages agendas/minutes, tracks tasks, issues, and action items, escalates risks and issues as necessary, and drives projects to completion.
Optimization & Continuous Improvement:
- Leads communications and continuous improvement of program-related processes to develop a world-class ERP support organization.
- Leads special projects related to ERP optimization, enhancements, releases, and implementation-related issues.
- Supports strategic planning and execution of projects and workstreams in support of ERP program goals for Phase 1 and 2.
Program Management:
- Participates in enterprise planning, system upgrades, and integration initiatives.
- Leads multi-site clinical application projects ensuring alignment with corporate standards.
- Establishes project timelines, risk mitigation plans, and communication protocols.
- Tracks project outcomes and reports progress to senior leadership.
- Acts as the liaison between with Corp and Facility leadership to ensure compliance with corporate policies and regulatory standards.
Collaboration & Governance:
- Serves as a mentor to other team members to assist in moving the ERP team culture forward.
- Adheres to appropriate UHS Project Management standards and aligns work efforts with the UHS PMO as appropriate.
- Provides on call after hours support as needed.
- Gathers data required for assigned projects.
- Assists with event planning and management for large project events.
- Travels to facilities as needed in support of project management responsibilities – some night and/or weekend coverage may be requested.
- Keeps management well informed of activities, needs, problems.
- Performs other tasks as required by management.
- Maintains Service Excellence principles.
Qualifications
Position Requirements:
- Bachelor's degree required plus 8-10 years of related experience.
- Must have governance experience for complex, cross-functional ERP programs.
- Must have experience delivering strategic initiatives.
- Must have advanced knowledge of project and program management methodology and techniques. Must have experience assisting operational leaders to define executable plans.
- 8-10 years of progressive leadership experience in ERP operations, enterprise application support, governance, process improvement, or related Information Services functions required.
- Experience leading ERP optimization efforts, strategic initiatives, and cross-functional programs involving business and technology stakeholders strongly preferred.
- Healthcare industry experience preferred.
- Ability to find innovative ways to solve problems.
- Exceptional time management, facilitation, and organizational skills.
- Demonstrated oral and written communication skills required. Demonstrated proficiency in PC use, Microsoft applications, ERP operational, ITSM, and project management tools.
- Ability to navigate complex projects and organizations effectively and possess strong conflict resolution, and communication skills.
Travel Requirements: Up to 10%
This opportunity provides the following:
- Challenging and rewarding work environment
- Growth and development opportunities within UHS and its subsidiaries
- Competitive Compensation
- Excellent Medical, Dental, Vision and Prescription Drug Plan
- 401k plan with company match
- Generous Paid Time Off
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