PATIENT ACCESS SPEC/COORD

Responsibilities

Patient Access Coordinator – Psychiatry Capital Medical Group | Independence Physician Management (IPM), a UHS Subsidiary Onsite | Washington, DC 20037

Capital Medical Group is a newly acquired physician practice group within Independence Physician Management (IPM), a subsidiary of UHS. We are seeking an experienced and compassionate Patient Access Coordinator to support our Psychiatry practice and provide high-quality clinical and administrative support to patients and providers.

At Capital Medical Group, our mission is simple but powerful: to provide personalized, innovative, equitable, and high-quality care that improves the lives of our patients and their families. As a large multi-specialty physician practice in the region, we support more than 50 medical and surgical specialties through a network of hospitals and care locations, including GW Hospital, Cedar Hill Regional Medical Center, GW Urgent Care, and affiliated sites throughout the DMV.

Why Join Capital Medical Group? This is an opportunity to make a meaningful impact in a growing healthcare organization where your work directly supports the patient experience and delivery of high-quality care. You will join a collaborative team that values innovation, accountability, teamwork, and excellence.

What We Offer Joining Capital Medical Group means becoming part of a mission-driven healthcare organization committed to excellence, innovation, and growth. We offer:

• A challenging and rewarding work environment
• Competitive compensation and generous paid time off
• Medical, dental, vision, and prescription drug plans
• 401(k) with company match and discounted stock plan
• SoFi student loan refinancing program
• Educational assistance and development programs
• Career advancement opportunities across UHS and its 300+ subsidiaries

The Patient Access Coordinator -Schedules and registers patients while providing effective customer service to all callers.

Qualifications

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Manage new patient referrals and appointments. Obtain all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays).
• Ensure that all new patients are well prepared for their first visit.
• Review department schedules to ensure the appropriateness of scheduled appointments and backfill open slots.
• Routes calls or messages to appropriate clinical teams for proper triage. Initiates prescription refill requests as needed.
• Schedules, coordinates, and reconciles all clinical in-person and telehealth appointments.
• Performs virtual and electronic patient registration and insurance verification. Including insurance prior authorization for patient treatment options.
• Use video-conferencing technologies, telehealth technology, and scheduling software to coordinate and connect staff, resources, patients, and providers in a manner effective to the delivery of services, patient care, education, and training.
• Accurate creation and direction of tasks to the appropriate individual, including admins, teams, providers, etc.
• Perform all registrations for new patients and update the registration information for established patients.
• Assess and process medication refill requests with adherence to current processes.
• Provides patient instructions verbally or in writing when necessary for the patient to prepare for an appointment.
• Meets with assigned providers and care team for schedule maintenance and collaborative care management.

Education

• Bachelor’s degree in health services related field.

Experience

• Knowledge of medical terminology or completion of a medical terminology course is desired.
• Demonstrated communication, organization, and critical thinking skills.
• Effective interpersonal and communication skills, a team player.
• A minimum of 2 years’ experience in a medical/healthcare environment, such as a hospital, physician's office, ambulatory clinic, or healthcare call center.
• Must have a minimum of 2 years of call center experience.
• Experience utilizing a web-based computerized system for scheduling and Microsoft Office programs, Word and Excel, is required.
• Typing speed at a minimum of 45 WPM is required.

About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. Salary offers may be based on key factors such as education and related experience.