Medical Assistant 2

Under supervision of the Practice Manager, guided by policies and procedures of the department (eg Ambulatory Services, etc), the Hospital Assistant assists in the delivery of care to patients being seen in the practice. Work includes a variety of personal care and basic clinical procedures including assuring positive care outcomes. They will perform assigned patient care and review of systems data collection in support of the specialty care services provided to patients within the practices. They are required to learn and be able to assist in procedures. They are required to adhere to the Telephone and House Standards as adopted by UCSF.

Key Responsibilities

% of time Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

70

YESCLINICAL:

• Performs routine clinical functions, including but not limited to vital signs, height, weight, allergies, history of skin cancer and documentation of chief complaints.
• Documents use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointments in person, by phone or by video (if available).
• Assists Nurses and Providers and patients in preparation for exam and/or procedures.
• Successfully completes all appropriate competencies to perform or assist with procedures as required for the department specialty and determined by the Clinical Manager or Administrative Director – which may include but not limited to:
• Perform sterile processing procedures in outpatient clinic and maintain all appropriate logs.
• Cleans and prepares instruments for transport to the sterile processing department.
• Acts as a chaperone as needed for medical providers.
• Transports patients as directed and ensures their safety.
• Monitors patient flow in and out of the clinic.
• Obtains specimens and performs single laboratory procedures conforming to all policies and procedures related to specimen handling and processing.
• Prepares paperwork for biopsies, insures logbook documentation, transports biopsies to Dermpath and reviews wound care with the patients.
• Participates in updating mandatory logs (i.e.: temperature log, disaster cabinet log, crash cart log).
• Completes referrals to other providers as ordered by the physician
• Obtains authorizations from insurers for medications
• Performs clinical activities in an accurate and timely manner
• Assist physician staff in writing and sending out patient communications
• Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by JCAHO/Title 22
• Ensures all medication cabinets remain locked at all times.

15

YesCOMMUNICATION:

• Demonstrates courtesy, common sense and follow through in all telephone communications, maintaining the Medical Center Telephone Standards.
• Ensures a professional and helpful working environment by upholding the House Standards as adopted by the Medical Center.
• Notifies providers of patient delays and service issues. Acts an advocate for patients by helping facilitate provider punctuality to maintain optimal clinic schedules.
• Communicates provider delays to front office team and makes regular announcements to patients in waiting room or exam room as needed when delays are over 30 minutes.
• Shares pertinent information and observations with other health team members.
• Identifies and communicates problems to the nursing staff or appropriate supervisor.
• Offers suggestions for change or improvement in clinic/practice operations.
• Assists patients with issues and complaints utilizing conflict management skill
• Utilizes APeX for documentation within the scope of practice of a Hospital Assistant which may include but not limited to:
• Documentation of vital signs, height, weight and pain scale.
• Enter patient chief complaint and history
• Enter patient reported medications and allergies.
• Order and sign POCT with signed protocol.
• Documentation of point of care test results.
• Enter and “pend” scripted orders from providers
• Open a Medication Refill Encounter for provider
• Scheduling laboratory, radiology and other testing with a written order from a provider.
• Open telephone encounters
• Open staff meetings

15

YesOPERATIONS MAINTENANCE:

• Maintains clean, well-stocked exam rooms, preceptor room and lab. Responsible for ordering and maintaining supplies. Maintenance of lab equipment.
• Reviews Lab log of results and prints results for providers
• Obtains insurance authorizations for medications and procedures authorizations.
• Schedules complex procedures and coordinates services for patients
• Assigns other Hospital Assistant lunches and ensures coverage of clinic
• Maintains supply standards as directed by nursing staff or appropriate supervisor.
• Adheres to infection control procedures as outlined in the Infection Control Manual.
• Adheres to the Ambulatory Services policy and procedures for the cleaning, disinfecting and sterilizing of equipment.

100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

OTHER FUNCTIONS AND RESPONSIBILITIES

• Performs any other duties related to patient care activities as required.
• This position requires flexibility to orient and work at all UCSF Medical Center locations (only applicable and required for non-remote Medical Center positions).
• Is a strong team player, has a dedicated work ethic, and is willing to learn and adapt to new tasks when asked. S/he is comfortable building rapport with patients quickly and is able to work effectively with and without supervision and remain calm and friendly in all interactions with patients.OTHER FUNCTIONS AND RESPONSIBILITIES
• Performs other duties as assigned or instructed.

REQUIRED QUALIFICATIONS:

• High School graduation and two years of related experience or an equivalent combination of education and experience;
• Three months experience as a Medical Assistant in General Dermatology and Pediatric Dermatology clinical practice.
• Knowledge and abilities essential to the successful performance of the duties assigned to the position.
• Current TB test.
• Experience with Epic health record computer systems.

REQUIRED LICENSES AND/OR CERTIFICATIONS:

• Current American Heart Association CPR Certification
• Certification from an approved Medical Assistant program; or equivalent combination of training and experience.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html