Job Summary:
Under the general direction Medical Imaging shop supervisor, the incumbent works independently to perform a variety of routine and complex technical tasks associated with the installation, scheduled maintenance, and repair of a diverse range of imaging and clinical equipment (hardware, software, and databases). Incumbent performs scheduled maintenance on imaging systems using specialized test equipment, assists in the support of a systematic preventative maintenance program of biomedical instrumentation, and documents the introduction of new therapeutic and diagnostic imaging equipment, corrective and preventive maintenance actions and special requests as required. The incumbent must provide consultative and collaborative services to Clinical and Technology leaders of the various imaging departments by analyzing changing technical requirements, clinical needs, processes, and procedures for the development of maintenance programs on a variety of imaging systems. In discharging these responsibilities, the Imaging Engineer must be acutely aware of and adhere to all defined clinical work flows and will make recommendations on said work flows as needed. The incumbent will provide technical and assistance to imaging and biomedical technology users.
Department Description:
The Clinical Technology Division is responsible for the maintenance management of all diagnostic, therapeutic, and equipment processing technologies used in the delivery of patient care to all UCSF Health patients. The Division’s primary obligation is to ensure this technology is wisely purchased; appropriately configured; performs properly, consistently, safely, is routinely maintained; and is suitably and safely integrated with UCSF’s IT and EMR systems currently deployed. To meet this wide-ranging obligation, the Clinical Technology Division is organized into six functional areas. Each functional area, while discharging its assigned responsibility, works collaboratively within the Division to provide the systemic response to the Division’s primary obligations: Clinical Technologies Administration (CTA) is responsible for: Clinical Technologies’ operational structure; the Medical Equipment Management Plan (MEMP), the UCSF Medical Equipment Policy 6.1.0; and the risk based Equipment Classification system; representing the MEMP in UCSF’s EOC committee; developing strategic plans to consolidate all technology management; to engage UCSF Health Leadership to acquire the appropriate resources to continually meet the Division’s primary obligations; to identify and consolidate operational efficiencies with BCHO and ancillary UCSF Health affiliates; and to develop Clinical Technologies’ long term road map for remaining current and relevant in a rapidly changing environment. The CTA will collaboratively work with all Clinical Technology groups to develop and maintain the Clinical Technologies’ internal education and on-line training modules. Biomedical Engineering Services (BES) fulfills the Inventory, Scheduled and Corrective Maintenance duties of the Clinical Technology Division. The BES is organized into technical shops. A Shop is one or more Technical Specialists working together on the same type of equipment or providing service to a defined area: Peri Op Shop; Critical & Acute Care Shop, Lab-Dialysis Shop, Medical Imaging Shop, Depot & Field Shop, Mechanical Shop. These shops operate as single functional units across all three major campuses. Each shop within the BES is responsible to develop and maintain Service Level Agreements with their respective customers to clearly define roles, responsibilities, and service delivery plans. The BES will provide both technical and labor support for all projects associated with their respective shops as coordinated by the PMO and the CSE. Clinical Systems Engineering Services (CSE) meets the Division’s obligation at the systems level by meeting the demands created by the Clinical Technology and Information Technology Convergence. To this end, CSE is tasked with centralizing the creation of a clinical technology capital acquisition roadmap to guide our institution in technology selection and device integration. The CSE will effectively interface/integrate clinical technology needs with IT security, infrastructure, processes, and field services functions. The CSE will be the technical support for the BES on a 24-hour basis.
Medical Device Security Program (MDSP) assess and respond to the cyber-security risk associated with the rapidly expanding dependencies on networked medical devices and systems in the UCSF Health environment. Provides UCSF Executive Leadership with a clear picture of the current threat landscape and required security mitigations. Delivers expertise and support to BES, CSE and UCSF IT teams to minimize device outages through active device management and awareness of the unique characteristics of computerized medical devices as compared to standardized desktop/servers’ systems.
Business-Analytics-Compliance Services (BACS) Improves UCSF’s fiscal and risk positions through: the management of the Division’s budget, reduction of long-term maintenance service costs, organization of medical device capital deployment, and assurance of medical device related regulatory compliance for all of UCSF Health. This is accomplished through: advancing Computerized Maintenance Management System (CMMS) technology, process improvement focused on optimizing device uptime, reducing service expenses, and documenting regulatory compliance and operational performance. In conjunction with the CSE, this group develops, maintains, and operates the medical technology replacement cycle and its associated capital budget. It will collaboratively work with both the CTA and the BES in developing and maintaining the Division’s Education and Training programs.
Program Management Office (PMO) Organizes, manages, and reports on status for all the Division’s Technology programs and projects. These programs and projects typically reside within the MEMP compliance scope; however, the deployment efforts require diligent planning, oversight and coordination across multiple teams. Clinical Technologies Project Managers work to define scope, budget, and timelines as well as execute projects according to the approved plan. These programs and projects fall under two portfolios (Capital and Operating) which the PMO Manager and the Clinical Technologies Project Governance Committee have direct oversight and authority to make key decisions.
- % of time Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
50% Y Consistently perform both routine and complex tasks associated with the installation, maintenance, and repair of a diverse range of imaging and imaging related clinical equipment - examples of devices assigned for maintenance are: Ultrasound, General Radiographic, R&F, CR, etc.
- Work with the Division’s CSE team and IT to coordinate security management process including risk and vulnerability analysis and related documentation associated with interconnected/integrated imaging systems
- Interprets test results and makes recommendations to solve performance deficiencies.
- Coordinate inspection and installation of incoming imaging equipment as required.
Perform independently in both routine and complex tasks. Must be able to prioritize work and initiate new work and tasks. Must prioritize work assignments effectively in order to meet Departmental goals and standards. Provides technical support (phone or on-site) to other engineers as needed.
35% Y Consistently work with end users to troubleshoot/oversee problem resolution end-to-end, identifying potential root cause, coordinating service/support between Clinical Engineering, IT, Network support, server support, imaging device vendors... Coordinate, monitor, and perform quality reviews of work performed by service contractors and vendors to include maintenance, calibration, installation and verification of service documentation.
5% Y Serve as a resource to UCSF employees in the proper operation and maintenance of imaging equipment. Assists in writing RFI’s, RFQ’s, and RFP’s. May provides technical training to lower level Imaging Services Engineer.
5% Y Establishes equipment performance baselines; including the documentation of inspections and evaluations. Assist with and participate in the Division’s technology assessment and technology deployment projects. Conduct evaluations of new equipment, accessories and supplies as required. Work with IT to coordinate security management process including risk and vulnerability analysis and related documentation associated with interconnected/integrated imaging systems
5% Y When assigned, participate in Device Incident Investigation process and provide follow up to management per Department policy. Investigates safety issues and hazards.
100%
Required Qualifications:
- Bachelor's degree in related area and / or equivalent OEM experience / training.
- 5-7 Years of current related experience.
- Must have experience working on imaging systems of multiple OEMs (any combination of two OEMs – e.g. GE, Siemens, Philips, Toshiba, Hologic, etc.) or experience in multiple modalities withing one OEM.
- Must have experience working on Rad/Fluoro modalities
- Must have experience working on CT or MR modalities
- Strong knowledge of electronics, including solid state technology, linear, analog and digital integrated circuit operation. Stays current on regulations, advances, and trends in the field of clinical imaging and makes proposals to management for complex solutions.
- Strong knowledge of imaging safety and performance based on national codes, manufacturing practices and institutional requirements.
- Broader knowledge of laws and regulation pertaining to imaging equipment and radiation safety and protection practices.
- Strong understanding of EDI concepts including structure of HL-7 standard and how information flows from one system/ application to another using HL-7 format.
- Strong understanding of server operations, network operations, security, Wi-Fi networking and cabling.
- Detail oriented, with proven ability to effectively manage time, manage tasks and projects, organize competing priorities, and effectively address complex, urgent issues as they arise.
- Strong interpersonal and communications skills, with the ability to convey complex information and to effectively train, support, and work productively with end users at all professional and technical levels throughout the organization.
- Strong problem-resolution skills, with the ability to work collaboratively to quickly identify complex problems, and develop, test, and implement appropriate solutions in a timely manner.
- Strong analytical skills, and knowledge in complex system operations, documentation, and reporting, with the ability to assess system inadequacies, develop and run tests, evaluate performance, and implement new systems, releases, and upgrades.
- Ability to work with senior staff and managers in across departments, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, policy, performance, regulations, and industry trends and advances.
Preferred Qualifications:
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
