This position is required to work on-site as needed (20%), depending on project timelines and business needs. Certain terms and conditions of employment for this position, including the rate of pay, benefits, etc., are currently subject to negotiation with the appropriate union. Applies acquired skills and professional clinical applications concepts for small to medium sized projects of moderate scope. Operates independently within defined scope of responsibilities. Reports into the FPO Supervisor of Ambulatory Capacity Management. Template builder is responsible for creating, analyzing, and supporting provider and ancillary templates. Serves as the subject matter expert for template design and build through analysis of provider utilization reports. Scope includes template design and management for provider schedules. Performs duties pertaining to scheduling templates, managing all incoming change requests for provider templates in EPIC. Responsible for determining impact on decision trees and maintaining organization standards. Template Maintenance Team identifies and proactively mitigate issues which create barriers to ambulatory access and patient flow. Department Overview The UCSF Faculty Practice Organization (FPO) is made of up of more than 2,500 clinicians across multiple campuses and satellite clinics. The UCSF Patient Care Access team supports the organization’s goal to be the #1 Health System in Northern California in health care value, patient experience, and employee engagement by ensuring our ambulatory clinics provide timely access to care for our patients. We strive to provide care when, where and how our patients need it. The team works closely with practices to support improvement efforts and with various departments across the organization (e.g. marketing, IT) to set strategic goals and develop innovative patient care access solutions. The Ambulatory Capacity Management team supports Patient Care Access by designing, building, and managing the scheduling templates of physicians and advanced practice providers. The team provides a high level of customer service to ambulatory clinic physicians and administrators. Responsibilities include adherence to scheduling template design best practices, execution of service level agreements, alignment with UCSF Clinical Systems change control policies, and support of Patient Access capacity objectives.
% of time Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
50% YESAnalysis, designs, implements, maintains, audits and evaluates provider and resource scheduling templates in Epic. 15% YESFacilitates and triages priority of template change requests to determine impact to standard workflows, decision trees, organizational standards, or system configuration
10% YESCollaborates with clinic teams to ensure sucessful template optimization and maintenance. Proactively meets with operations managers in order to coordinate optimal template designs, ensure appropriate maintenance and address any concerns. Resolves build issues in accordance with system template standards.
10% YESEvaluating different scheduling functionality to enhance template design to improve throughput and/or access
5% YESParticipates in user training in clinical software, hardware and / or operating systems of limited complexity. Develops training tools and user aids. 5% YESTroubleshoots and documents moderately-complex issues with clinical software, hardware and / or operating systems. Performs root cause analysis, informs management and takes action. Coordinates service and support between clinical engineering, IT, networks, and outside vendors. 5% YESMaintains consistent written and verbal communication to management, team members, department operations, users and other stakeholders with emphasis on template and schedule expectations, barriers and opportunities. 100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)
REQUIRED QUALIFICATIONS
- At least 1 year of relevant experience
- Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation.
- Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, and to analyze, and interpret relevant data.
- Demonstrated problem-solving skills, with the ability to quickly diagnose problems and develop multiple options for effective and timely resolution of issues and problems.
- Demonstrated interpersonal and customer-service skills to collaborate productively on a team and to provide training and support to clinical providers and staff.
- Detail-oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.
- Demonstrated skills in written and verbal communication, with the ability to convey technical information to clinical users in a clear and concise manner.
PREFERRED QUALIFICATIONS
- Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
- Epic Certifications
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
