Template Analyst, Lead

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Leas Template Analyst at our Hyde Park Location. You will need to be based in the greater Chicagoland area. The Template Analyst Lead serves in a support role in collaboration with the Director of Template & Capacity Management to create, build, analyze and support provider and ancillary templates and scheduling configuration to maximize patient access for assigned operational units. Serves as a technical Subject Matter Expert on template design strategy. Provides consultative support to operations on template implementation and configuration. Assures that provider and ancillary schedules are generated/modified efficiently and in a timely manner. In partnership with Operations, Physician Leaders, and IT, provides analysis, testing, documentation, problem resolution and implementation of solutions as they apply to scheduling within UCM. Possesses extensive knowledge regarding specialty, primary care and ancillary scheduling. Offers support and analytical solutions on template building for maximum patient flows and scheduling efficiencies. Manages templates for moderate to highly complex operational units. The Template Analyst Lead is the first line of escalation and supports template builders. Essential Job Functions

• Template Design, Build & System Configuration:
• Under the guidance of the Director, Template & Capacity Management, supports template management strategy, design and build across UChicago Medicine’s Ambulatory & Ancillary footprint.
• Maintains subgroups, provider to department mapping and visit type use in alignment with changes in operations.
• Ensures that the templates and scheduling configuration are accurate and in the system in a timely manner according to system template standards.
• Analyzes template structure for accuracy, appropriateness and validity prior to releasing the templates.
• Serves as escalation point for template related issues, maintains issue logs and provides resolution.
• Supports changes to Cadence master files and related system configuration timely and accurately.
• Capacity Analysis & Template Optimization:
• Optimizes template design and build through analysis of provider capacity and utilization statistics.
• Provides consultative support on slot utilization, optimizing templates across multiple departments.
• Proactively identifies gaps in template and scheduling configurations.
• Operational Consultation & Standardization:
• Supports new processes and functions to support implementation of Access initiatives.
• Relationship Management: Proactively meets with and creates partnerships with operations managers to coordinate optimal template designs, ensure appropriate maintenance and to answer questions and solutions including system template standards.
• Works closely with operational leaders in each department assuring that schedules are built to reflect documented scheduling guidelines.
• Maintains consistent written and verbal communication to management, team members, department operations, users and other stakeholders with emphasis on template and schedule expectations, barriers and opportunities.
• Promotes Standardization: Identifies opportunities for standardization of template design and system configuration available to promote template management standards across the enterprise.
• Technical Leadership, Escalation & Training:
• Serves as Subject Matter Expert for template design enterprise wide.
• Escalates issues and opportunities to appropriate teams for resolution and tracks to completion.
• Coordinates issues with external departments as needed for resolution.
• Supports Template Management staff with training and education.
• Coaches and develops new staff on template standards and system design.

Required Qualifications

• Minimum of 5 years of health care operations, patient access, template management and related experience, preferably in the ambulatory care setting.
• Strong understanding use of Epic template management and Epic Cadence configuration.
• Excellent analytical, written and oral communication skills. Ability to articulate facts and ideas clearly and concisely.
• Provide experience and strong understanding of information technology specific to patient access workflows; understanding of access-related system configuration, upholding change control practices, and leveraging technology to promote standard workflow.
• Excellent verbal and written communication skills required.
• Critical thinking and strong attention to detail and accuracy required.
• Ability to prioritize work in a multi-tasking, complex, fast paced and matrixed environment.

Position Details

• Job Type/FTE: Full Time (1.00 FTE)
• Shift: Days
• Location: UChicago Main Campus, Hyde Park, IL
• Unit/Department: Ambulatory Services
• CBA Code: Non-Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.