Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Mechanic Diesel Truck Shop
REPUBLIC EES, LLC
Oklahoma City, OK
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician C performs preventive maintenance on diesel and…
Added 1 min ago
Pharmacy Technician
Virginia CVS Pharmacy, L.L.C.
Buena Vista, VA
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
Pharmacy Manager
CVS Rx Services, Inc.
Dallas, TX
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added 1 min ago
Pharmacy Intern - Grad
Highland Park CVS, L.L.C.
Chicago, IL
PharmD graduate of a U.S. accredited program prior to beginning the Post-Graduate Training Program at CVS Health
Added 1 min ago
Medicaid Proposal Operations Manager
Amerihealth Caritas
United States
Reporting to the Director, Proposal Strategy & Management, the Medicaid Proposal Operations Manager leads the end-to-end execution of Medicaid RFX responses (RFPs, RFIs, RFAs) across all…
Added 2 mins ago
Assistant Manager - Seleno at Harris Road
Dominium Management Services
Arlington, TX
We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive…
Added 2 mins ago
S
Retail Inventory Coordinator
STIIIZY
Vernon, CA
- $23 USD / hour
…creating dead inventory. Reporting directly to the Procurement Manager, this role blends analytical planning with real-time coordination and supplier management. This role requires a strong…
Added 3 mins ago
Senior Third Party Firmware Program Manager
Hewlett Packard Enterprise
Spring, TX · Ft. Collins, CO · Chippewa Falls, WI
We are seeking a Senior Program Manager to establish and lead HPE’s cross-functional program for governing third-party firmware incorporated into HPE products and solutions.
Added 3 mins ago
HR Manager
Obsidian Security
Palo Alto, CA
Experience supporting manager training or L&D programming.
Added 4 mins ago
Rural Health Transformation Program Operations Manager
Oregon Health Authority
Remote, United States
Opportunity Awaits, Apply Today! – Rural Health Transformation Program Operations Manager
Added 4 mins ago
JC
Income Maintenance Supervisor III- Medicaid Program Manager - Family & Children's Medicaid
Johnston County
Smithfield, NC
- $29.8 to $50.66 USD / hour
…Services has an immediate opening for a Family & Children's Program Manager. The Program Manager provides supervision, training, support, and leadership to the Family & Children Medicaid…
Added 5 mins ago
IC
JR Musical Theatre Director
I Can Do That Performing Arts Center
Danville, CA
- $25 to $30 USD / hour
The JR Program Director works closely with the Music Director, Choreographer, Stage Manager, Programming Director, Artistic Director, designers, and production staff to create high-quality…
Added 5 mins ago
CK
Store Assistant, Full Time
Circle K
Sanford, ME
- Full-time
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added 5 mins ago
Hybrid Regional Manager
CCG CCG
NY
As a Hybrid Regional Manager, you will lead Capital Group’s Client Hub–based hybrid sales roles within an assigned division, with responsibility for driving sales results and developing…
Added 5 mins ago
CD
Registered Dental Assistant
Community Dental Partners
Coleman, TX
- $16 to $19 USD / hour
Reports to: Practice Manager, Regional Manager
Added 5 mins ago
CD
Registered Dental Assistant
Community Dental Partners
Goldthwaite, TX
- $16 to $19 USD / hour
Reports to: Practice Manager, Regional Manager
Added 5 mins ago
CD
Registered Dental Assistant
Community Dental Partners
Comanche, TX
- $16 to $19 USD / hour
Reports to: Practice Manager, Regional Manager
Added 6 mins ago
BE
Manager Retail Branch I
Boeing Employees' Credit Union
Spokane Valley, WA
- $84,300 to $103,000 USD / year
…as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary,…
Added 9 mins ago
MG
Project Manager II (Healthcare/Hospital)
MYR Group
Denver, CO
- $115,000 to $151,000 USD / year
Superior educational assistance program (support for educational costs, internal training, and more!).
Added 12 mins ago
Manager - Cardiopulmonary Exercise Testing
Atrium Health Specialty Network, Inc
Charlotte, NC
The Manager of Cardiopulmonary Exercise Testing & Treatment Operations supports CPET development, standardization, equipment, and strategy across the Advocate Health Enterprise Heart and…
Added 13 mins ago
Sr VDC Engineer
Gilbane Building Company
New York, NY
Gilbane offers employees multi-dimensional training opportunities through a number of resources. While managing your responsibilities to projects, you will be able to enroll in trainings…
Added 15 mins ago
Sales Analyst
ACSC Auto Club Of Southern Calif
Costa Mesa, CA
Works closely with Field Sales Training Manager, Information Systems Coordinator, District Sales Managers, and Promotions and Recognition Events Coordinator in a team environment.
Added 16 mins ago
Store Assistant Manager
CK Circle K Stores Inc.
United States
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added 16 mins ago
CC
Store Assistant, Full Time
CK Circle K Stores Inc.
United States
- Full-time
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added 16 mins ago
Store Assistant Manager
CK Circle K Stores Inc.
United States
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.

UCM

Manager, Access Training & Quality

Burr Ridge, IL, United States
IL, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Be a part of a world-class academic healthcare system, UChicago Medicine, as an Access Training & Quality Manager at our Burr Ridge Access Center. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area. The Manager, Access Training & Quality provides enterprise leadership and oversight for training, quality assurance, and knowledge management across the UCM Access Center and ambulatory front desk operations. The Manager leads the development and execution of standardized new-hire and ongoing education, quality programs, performance calibration, and multimedia learning resources designed to drive operational excellence and a consistent patient experience. This role provides direct leadership, coaching, and development for Training & Quality Consultants and oversees the creation, curation, and maintenance of enterprise training content, quality standards and rubrics, and knowledge management repositories. The Manager partners closely with ambulatory and Access Center leaders across UCM to identify performance opportunities, ensure consistent application of operational standards, and advance continuous improvement across patient access functions. The position maintains matrixed relationships with ambulatory leadership across the enterprise and reports directly to the Chief System Access Operations Officer. Essential Job Functions

Design, implement, and continuously optimize comprehensive training and professional development programs for Access Center and Ambulatory Front Desk team members, ensuring proficiency across the patient access continuum, including patient engagement, scheduling, registration, check-in/check-out, referral management, and other front-end operational workflows.
Develop and maintain standardized training curricula and resources, including instructor-led training, e-learning modules, simulations, job aids, workflow guides, and competency-based assessments. Apply adult learning and instructional design principles to create engaging, scalable learning experiences that support new hire onboarding, ongoing development, technology implementations, and workflow changes.
Lead and facilitate training for new and existing team members and establish standardized competency assessments to validate knowledge retention, readiness for independent work, and sustained skill application. Utilize assessment results and operational performance data to identify opportunities for targeted education and continuous program improvement.
In collaboration with operational leaders, develop and oversee an enterprise-wide Quality Assurance framework for Access Center and Ambulatory Front Desk operations, including standardized quality expectations, evaluation criteria, scoring methodologies, and performance rubrics that measure accuracy, workflow and policy adherence, patient communication, service excellence, documentation, and overall patient experience.
Establish and maintain a comprehensive quality monitoring and calibration program to ensure consistent, objective evaluation of frontline performance across teams and departments. Facilitate recurring calibration sessions and provide structured quality reporting, actionable feedback, coaching recommendations, and targeted performance improvement strategies to staff and operational leaders.
Analyze quality results, performance trends, patient feedback, and operational data to identify individual and systemic opportunities for improvement. Partner with operational leaders to distinguish knowledge and competency gaps from broader workflow, technology, process, or policy issues and develop appropriate interventions.
Create a continuous feedback loop between training, quality, and operations, leveraging quality findings and performance outcomes to continuously refine training curricula, workflows, job aids, performance standards, and organizational practices while fostering a culture of accountability, continuous learning, service excellence, and quality improvement.
Provide day-to-day leadership, coaching, mentorship, and performance oversight for Training & Quality team members, establishing clear expectations, measurable goals, and accountability aligned with departmental and organizational priorities.
Foster a culture of continuous learning, collaboration, and professional growth through ongoing coaching, performance feedback, development planning, and opportunities to expand team members’ expertise and leadership capabilities.
Establish and monitor individual and team performance expectations, ensuring consistent, high-quality execution of training development and delivery, quality assurance activities, calibration, reporting, and other assigned responsibilities. Address performance gaps through coaching, development plans, and corrective action when appropriate.
Lead talent management activities for direct reports, including recruitment, selection, onboarding, competency development, performance evaluations, succession planning, and ongoing professional development.
Develop and maintain cross-training and competency standards for the Training & Quality team to strengthen subject matter expertise, promote consistency, and ensure appropriate coverage across Access Center and Ambulatory Front Desk operations.
Ensure team members maintain proficiency in patient access workflows, organizational policies, technology, systems, and operational standards, while identifying and addressing ongoing education and development needs.
Lead and prepare the Training & Quality team to effectively support organizational change, technology implementations, workflow redesign, and service enhancements, positioning team members as knowledgeable resources and change agents for frontline staff and operational leaders.
Maintain accountability for core people-management responsibilities, including staffing, scheduling, timekeeping, required education and competencies, personnel documentation, and compliance with organizational policies.

Required Qualifications

Three years supervisory experience required.
Five years’ experience in the field of health care specifically ambulatory access and or medical practice.
Certified Healthcare Access Manager within 6 months of hire.
Epic Certified Trainer within 1 year of hire.
Basic level of computer skills to include word processing and spreadsheet applications.

Position Details

Job Type/FTE: Full-Time 1.0 FTE
Shift: Days
Work Location: Burr Ridge Access Center
CBA Code: Non-union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

Apply About employer

Report this job